Ted Russell Ford Kingston Pike

We had a great experience bying a new car at this dealership. They were very helpful and not pushy at all. We looked at alot of cars and were there very late but they still made us feel at home and w dealership. They were very helpful and not pushy at all. We looked at alot of cars and were there very late but they still made us feel at home and were very patient. We got a great deal on our new car and our trade-in and we ended up with an awesome car. Our salesman Doug Peek even called us the next day to let us know we had left a ring in our trade-in vehicle and that he would hold onto it until we could come to pick it up. We were very happy to get that item back. Everyone was very friendly and the whole process went smoothly. I would definitely recommend this dealership. More

All of the staff was extremely helpful and knowledgeable. I ended up buying a used Mustang convertible at a reasonable price and feel good about the purchase. I ended up buying a used Mustang convertible at a reasonable price and feel good about the purchase. More

I was extremely happy with both the new F150 I purchased and the buying experience at Ted Russell Ford. Doug Peek was absolutely great to work with. He was very knowledgable about the features and options and the buying experience at Ted Russell Ford. Doug Peek was absolutely great to work with. He was very knowledgable about the features and options available on the trucks and was patient with me during several test drives and throughout the buying process. He and Doug Jenkins the Sales Manager assured me they could help me find a truck with the options I was looking for and that fit my budget and they went above and beyond to make it happen. When it came time to complete the process with Finance, Lincoln Sills stayed over beyond his work day to quickly wrap up the process and get me on the road. I would definitely buy from Ted Russell Ford and Doug Peek again and highly recommend them to anyone interested in a new Ford. More

From the moment I arrived I was taken care of. A coworker told me to see Frank Eppolito. After chatting with Frank and figuring out what I was looking for it was time to test drive. Initially Geoff Hampton t told me to see Frank Eppolito. After chatting with Frank and figuring out what I was looking for it was time to test drive. Initially Geoff Hampton took me out in an Infinity that I really liked but wasn't too sure of. I decided to continue looking and came across a Maxima that I also really liked. Both Geoff and Frank were very supportive and helpful during my decision-making process. Together we finally decided on the Maxima. It was the better car for the best deal. From then on I worked with Lincoln Sills to find the best deal/lienholder. I was very satisfied by the numbers Lincoln presented me with and we moved forward from there. Overall my experience was great. From start to finish Frank, Geoff and Lincoln took care of me and kept me smiling and happy. I would recommend EVERYONE I know go see these guys! More

I started on the internet.Andy contacted me and found out what I was looking for.He was waiting for me when I arrived and drove me to three different Ted Russell lots.I ended up finding a vehicle I didn't th what I was looking for.He was waiting for me when I arrived and drove me to three different Ted Russell lots.I ended up finding a vehicle I didn't think I could afford but instead was surprised to drive away in great truck.Lincoln Sills was also a great young man to work with on the paperwork.Thanks Ted Russell Ford. More

Great experience! We had limited time to buy a car and the sales staff work with us well over the phone to make the purchase go through faster when we arrived at the dealership. They also offered a person the sales staff work with us well over the phone to make the purchase go through faster when we arrived at the dealership. They also offered a person to help with all the new gagets(At no cost).The service department is second to none. More

Tom Weiss was so personable and friendly, he made the entire experience a pleasure and the process went very smoothly. He and I had a (Florida) connection and that was great as I felt we had already know entire experience a pleasure and the process went very smoothly. He and I had a (Florida) connection and that was great as I felt we had already known eachother. Lincoln in finance was very pro active in working with lenders seeking loan approval for us and we appreciate the work he did for us as well. The entire truck purchasing experience was very positive and Tom and Lincoln represented your dealership with class, style and professionalisim. We will speak highly of your staff and be repeat customers in the future. It is for these reasons that I give you a stellar rating. Very Satisfied Customer's, John & Linda Embry More

Excellant service and I have always been treated fairly and honestly by all - this is the forth time I have delt with the same people and will do so again and honestly by all - this is the forth time I have delt with the same people and will do so again More

Both of these employees went above and beyond what I expected to help me out of a difficult situation. They were both very up front and direct which I greatly appreciated as I knew exactly what needed expected to help me out of a difficult situation. They were both very up front and direct which I greatly appreciated as I knew exactly what needed to be done to make the deal work. They worked tirelessly on both occasions I came in trying to resolve my issues. We discussed every option I had available to me and eventually were able to put me in a new Escape. I could not be more satisfied with my purchase or with the help I received from these two wonderful gentlemen. The money I am able to save and the comfort knowing that my vehicle will work for my special needs grandson definitely eases my mind and heart. I am very thankful to have met such caring and understanding individuals and will be forever grateful for their assistance. More

I have work with car dealers for many years, and I want to take a moment to talk about what a wonderful experience my wife and I had doing business with the folks at Ted Russell Ford on Kingston Pike. Firs to take a moment to talk about what a wonderful experience my wife and I had doing business with the folks at Ted Russell Ford on Kingston Pike. First of all they made us feel like we were special from the Sales staff, (Geoff Hampton) Management, Finance, and the Tech guy. I know its hard to find a good dealership now a days, but I believe now that I have found that dealership. I will be retiring from the Military in the near future, and I will be searching employment after retirement, and I wouldn't mind being a part of Ted Russell's team. It's good to know that there is such a great dealership, that I would by my car, and would consider working for them in the future. Thanks again, Steve Wright Wounded Warrior Sergeant First Class U.S. Army More