Ted Britt Ford Lincoln

The sales person, Dan Ankers was very professional and enjoyable to work with, came in with an unusual issue, and handled my requests extremely well. However, things went down hill once I got into the "Bu enjoyable to work with, came in with an unusual issue, and handled my requests extremely well. However, things went down hill once I got into the "Business" Office. This is a very long and complicated story, but I will say that I was not pleased with the business office staff, and would never go back to this dealer again. I would recommend to all who read this, to be very careful of the way they do business here. I have purchased many new vehicles in my life and this was by far the worst experience. More

This was our 3rd time visiting Ted Britt Ford, prior to purchasing our first vehicle there. Previously, we had met with Dave Hagan, and he's outstanding. He was very knowledgeable of the car's features an purchasing our first vehicle there. Previously, we had met with Dave Hagan, and he's outstanding. He was very knowledgeable of the car's features and a great ambassador for Ted Britt. Lisa Walker the GSM, was very accommodating of our position. Ted Britt didn't have the exact vehicle we wanted, but they found the closest one and made us feel like we werent purchasing something we did not want or fit our budget. In the end we, were able to get a great lease on a great car. The only blemish that I would say in the whole process was the decision to purchase the WearCare protection plan for the vehicle. It was wholly unclear what is and is not covered by this plan, but the staff recommended it for a lease vehicle to reduce the amount of out of pocket expenses at the time of lease conclusion. After all the paper work was signed off, we were helped by Christina with an overview of Sync and MyFord Touch system - Great tech! Lastly, Dave gave us a quick run through and had us on our way. Door to Door about 6 hours to get a great car. Dave also called me the day after, around Noon to check-in. Great touch. Thanks More

My experience with this dealership started went from good to bad to worse... then back to good. I broke it down by each individual that we worked with during the new car purchase: David Black (New Car Sa to bad to worse... then back to good. I broke it down by each individual that we worked with during the new car purchase: David Black (New Car Sales): Grade = A+. We had a great experience with David Black... he was very knowledgable about the Ford Fusion Hybrid... very polite, professional, and always wanting to provide that great car buying experience. After sitting with David Black and one of the night sales managers we were able to come to agreeable terms on buying a new car. Josh Estrada (New Car Sales Manager): Grade = F. Received a phone call from Josh the day after making the deal with David Black and the night salesman. I thought he was calling to thank us for our business... but actually the purpose was to RENIG on the deal that was made the night prior with David Black. He said that after reviewing the numbers he did not like the terms of the sale and was going to cancel it. I told him that we had an agreement and that I expected Tedd Britt to honor it... and moved to the General Manager (Lisa Walker). Lisa Walker (General Manager): Grade = B. Passed on our displeasure with Josh and the idea that the deal was cancelled because they did not like the terms. I passed to Lisa that we had an agreement (email, delivery worksheet, and deposit) and expected Ted Britt to follow through with the sale. She stated the same type of info as Josh about the deal being "too good"... and that the night sales manager they had on duty was not qualified to make the decisions he made the night prior. I said its up to Tedd Britt to decide who speaks on there behalf when the "real managers" are away... not my problem. She agreed to look into it and get back to me within a few days. After 4 more days she called and said Tedd Britt would honor the agreement we made the week prior. Claudia Willett (New Car Delivery): Grade = A-. After a month of waiting my new car finally arrived... and David Black called me to setup the delivery. David handed me off to Claudia... and she was very helpful in getting me setup with the vehicle. I was pressed for time and asked for the quick version... which she accommodated: After Delivery: Received a thankyou note from Claudia and David... saying they would help if we needed anything. SUMMARY: I like the car and enjoyed working with David Black. However, I'm not sure I could recommend making a new car deal knowing that Josh Estrada (Sales Manager) was behind the sale... based on my experience I'd always wonder if I was being cheated out of something. More

People at Ted Bret were a friendly group of people. It was clean and the service was performed properly. Every thing was great. I have used them many times in the past. was clean and the service was performed properly. Every thing was great. I have used them many times in the past. More

We had an exceptional purchasing experience at this outstanding dealership. Gardner, Rob, Christine and Lisa were phenomenal and made the experience of buying a car interesting and exciting. They wer outstanding dealership. Gardner, Rob, Christine and Lisa were phenomenal and made the experience of buying a car interesting and exciting. They were extremely professional from beginning to end and worked to insure it was a smooth, pleasant experience for my husband and myself. I would recommend this dealership to anyone feeling nervous or anxious about purchasing a car. I trusted these professionals and I knew they were working in my best interest. It is worth the drive even if you are out of town. Wonderful, kind people who listen to the customer. More