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Ted Britt Ford Lincoln
Chantilly, VA
1,069 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 07, 2013
I ended up at Ted Britt through an internet search and sending my information to them got the car (2013 Ford Fusion) I wanted and a little more. When there were price discrepancies, everyone did due dilig sending my information to them got the car (2013 Ford Fusion) I wanted and a little more. When there were price discrepancies, everyone did due diligence to ensure I got the price that I was offered. Upon getting there, I was directed to the proper individuals who would help me get the car I wanted, how to get it, where to get it, any possible things to be aware of and even shown the ropes to use my car before I even decided to buy it. Not only did they do it once, but several times to ensure that I really understood what I was getting since the features were pretty far advanced. Everything was explained clearly and efficiently and any questions I asked were answered promptly or an individual found someone who knew those answers to answer them for me. Overall, best experience I had in comparison to other dealerships I tried to go through. More
by shian
Employees Worked With
Henry Proano , Christina Wimbish , Mike Asay
February 06, 2013
Great dealership - I drove up from NC to purchase my 2012 F150 and Mike had the truck ready to go upon my arrival. Mike even assisted me returning the rental car I used to get there so all I had to do 2012 F150 and Mike had the truck ready to go upon my arrival. Mike even assisted me returning the rental car I used to get there so all I had to do was test drive the truck on the way back to the dealer and complete the paperwork with Christine before driving home a couple hours later. Would definitely recommend this dealer and team to another buyer. More
by James H
Employees Worked With
Mike Asay
February 06, 2013
I happen to be the last customer purchasing a car that day so was there late into the evening. Christina had come over to the desk and was going to go over Sync with me but I needed to further discuss som day so was there late into the evening. Christina had come over to the desk and was going to go over Sync with me but I needed to further discuss some things with my friend so she went back to her office. I never saw her after I completed the financing portion, but was too tired to go over it with her. I plan to go back to the dealership to go over Sync and the features of my car this weekend Feb 9th. More
by T Cooper
Employees Worked With
Christina Wimbish , Mike Asay
February 04, 2013
We were very happy with the purchase of our car. Everyone was very attentive to our needs and willing to correct paint chips on the hood.David Black was great to work with! was very attentive to our needs and willing to correct paint chips on the hood.David Black was great to work with! More
by bozella
February 04, 2013
I had previously purchased a Ford Focus from this dealer. They were excellent at that time as well. Due to circumstances, I needed to upgrade to a large car, and ended up in a Fusion Hybrid. They were ver They were excellent at that time as well. Due to circumstances, I needed to upgrade to a large car, and ended up in a Fusion Hybrid. They were very professional and friendly. And taking into account my situation, they worked hard to ensure that I was getting the best deal possible. I would highly recommend working with them to anybody. And I'm sure that I'll be returning the next time I need a new vehicle as well. More
by mjdonaldson
Employees Worked With
Brian Affricano
February 04, 2013
We went in to compare the Explorer with the car we were pretty sure we would buy. We worked with Chris MacGregor who did a great job making sure he understood our needs and wants. We walked out that same pretty sure we would buy. We worked with Chris MacGregor who did a great job making sure he understood our needs and wants. We walked out that same day with a new Explorer and a great deal. More
by gofernandez
February 04, 2013
Mike and Jason were great to work with throughout the process of test driving and negotiating the purchase of my car. I really appreciate their efforts at honoring my request to not haggle over price and process of test driving and negotiating the purchase of my car. I really appreciate their efforts at honoring my request to not haggle over price and I think they did everything within their ability to make me satisfied with my purchase. I highly recommend working with them if you are looking for an SUV. Unfortunately, the car I ended up buying did not have all of the features I thought it would because the tow hitch package (that I didn't want) eliminates the foot activated tail gate. It was an honest mistake, but management at the dealership would not support Mike and Jason in rectifying the situation to my satisfaction. I asked to not be charged for the feature I didn't want (MSRP $400 for the tow hitch) and be reimbursed for the feature I thought I was getting (estimated $250 for the foot activated tail gate), but management wouldn't budge. Overall, I love my new car and would work with Mike and Jason again ANYTIME. Its the dealership management that doesn't seem to care about following through on making its customers completely satisfied. More
by dtaggart
Employees Worked With
Daniel Taggart, Mike Asay
February 03, 2013
Gardener and Fred were awesome in finding the vehicle I wanted and getting it at the price I could afford. I am very happy with the professionalism of the dealership and their ability to get me what I was wanted and getting it at the price I could afford. I am very happy with the professionalism of the dealership and their ability to get me what I was looking for. More
by bbeggs
Employees Worked With
Gardner Britt III, Fred Stoner
February 03, 2013
Fantastic experience from the time I walked in to after I left! 5 Star Customer Care Quality! Recommend this dealership for sales & service, Thank you Ted Britt Employees, Thank You, Thank You!!!! left! 5 Star Customer Care Quality! Recommend this dealership for sales & service, Thank you Ted Britt Employees, Thank You, Thank You!!!! More
by Giggster
Employees Worked With
Gardner Britt III, Fred Stoner
February 02, 2013
I am really excited about my new Ford Escape. It is exactly what I needed in terms of a safe, rugged, comfort, and it was a reasonably priced car. David Black was outstanding in helping me to get the e exactly what I needed in terms of a safe, rugged, comfort, and it was a reasonably priced car. David Black was outstanding in helping me to get the exact car I wanted at a reasonable cost. He went over and above in terms of customer service----let me borrow a new loaner in the middle of transaction to take my mom home. He filled my new car with gasoline. I can list a dozen things he did to make the deal completely over the top in terms of outstanding customer service. What I really want to say is, I need to eventually buy my daughter a car, Yikes. I will return to Ted Britt in Chantilly and I will go to David Black because I trust he will act in my behalf to find the best car for the money. More
by Carriemehome
Employees Worked With
Christina Wimbish
