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Ted Britt Ford Lincoln
Chantilly, VA
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,073 reviews
February 26, 2013
We were good with our visit until we got to the finance department. The lady was friendly and gave us no worries in regards to walking out of the building with a brand new car, hopeful to be able to keep i department. The lady was friendly and gave us no worries in regards to walking out of the building with a brand new car, hopeful to be able to keep it, and not yet have someone to finance us (we do have bad credit-that was known from the start). We left having an eerie feeling about signing all that paperwork and worried about falling in love with a vehicle then having it ripped from us. A week after leaving the dealership with a car and no financing, we called MANY times and kept getting voice mails with no return call back. Finally we got someone and they said we are still working it give us a few days. A week later, we again called MANY times and left voicemails. I finally got someone and she repeatedly asked "what exactly is the issue that you have?". I informed her that we wanted to have an answer about our financing. She said that they had one company but they wanted to try to do one year longer financing. She said give me one to two days and we never heard back. I called two days later and still no answer. So last night I called AGAIN and left a voice mail. And AGAIN today. I finally get a call back right before they closed from a general manager saying that we needed to come up with more money (lots) or find a cosigner. My husband called her back and had a nice discussion with her. We are going to return the car that we fell in love with tomorrow. They better be glad I wont be there. We are supposed to get our down payment back as long as there is no damage to the vehicle. Now after all this crap, they have messed up our credit by doing so many bank inquires. I cannot believe that you can jingle something in someones face than take it away. We told them this is not what we wanted to do but they assured us it would be ok. Thank you for messing us up. I hope that you are happy for causing so much irritation. Why play with someone? More
by eakidwell01
February 25, 2013
Ted Britt Ford Chantilly provided a great buying experience. The pricing was better than the other Ford competitors in the area. The Sales and Finance Team were very friendly and professional. Mi experience. The pricing was better than the other Ford competitors in the area. The Sales and Finance Team were very friendly and professional. Mike Asay, Claudia Willett and Joey Sivak took very good care of us. I am a repeat customer to Ted Britt Ford and will continue to do business with them in the future. More
by RangerMike3
Employees Worked With
Mike Asay
February 25, 2013
Mike Asay was very kind and courteous and did his best to find vehicles that were within my budget and the types of cars I was looking for. There was some issues when I got to the dealership, but for the mos find vehicles that were within my budget and the types of cars I was looking for. There was some issues when I got to the dealership, but for the most part they were minimal. More
by nemesis7
Employees Worked With
mike asay, Mike Asay
February 24, 2013
I was greeted right away with a very friendly smile and welcome from Dave Cumba and Rob Sigleer. I knew exactly what I wanted so we went to work right away getting the paperwork out of the way. While they welcome from Dave Cumba and Rob Sigleer. I knew exactly what I wanted so we went to work right away getting the paperwork out of the way. While they were getting prices, approvals and my credit scores my son and I test drove the vehicle. When I returned they were almost finished with everything and they were ready to talk numbers. I liked the fact that we didn't do this running back and forth to lower the numbers. I originally told him to give me his best price and that is what he did. While waiting for Finance I met with Claudia Willett, a very cheerful, funny and down to earth person, and we went over extra options for my vehicle. After a short time we were ready to sit down with Finance and go over numbers. When I got to Finance it was Loni Harman who had prepared my paperwork on my previous purchase with Ted Britt. We didn't have to do any haggling. I was driving away in my NEW ESCAPE in less than 4 hours after I had gotten there. I am a very pleased customer. More
by lcash0
Employees Worked With
Dave Cumba
February 23, 2013
We were interested in test driving the C-Max, Focus and Escape to evaluate a new car for my wife. Dan was freindly, courteous, and professional in presenting the features of each. Pricing was a major con Escape to evaluate a new car for my wife. Dan was freindly, courteous, and professional in presenting the features of each. Pricing was a major consideration and the VIP pricing for the Escape we purchased was presented without the typical painful discussions. More
by jwalker4ford
February 22, 2013
The staff was very friendly, despite the fact that we arrived thirty minutes before the dealership was scheduled to close, and didn't finish until several hours later (around midnight). The salesperson, arrived thirty minutes before the dealership was scheduled to close, and didn't finish until several hours later (around midnight). The salesperson, Mike, was very patient, and didn't resort to the typical high-pressure tactics that are common in the industry. He worked through a few issues to meet our price objective, which was fairly aggressive. Christine, the Business Manager was outstanding. She was very personable, perceptive, and addressed all of our questions and concerns. Claudia in customer service was also very helpful, but we didn't get to work with her for very long since it was very late, and we just wanted to finish for the night. She followed-up the next day to make sure that all was well, and to see if we needed anything. More
by dlove6
Employees Worked With
Mike Asay
February 21, 2013
Ryan Carr was the sales consultant that helped me purchase my new 2013 Ford Fusion. This is the second vehicle my wife and I have purchased from Ted Britt Ford this month. Ryan assisted with the fi purchase my new 2013 Ford Fusion. This is the second vehicle my wife and I have purchased from Ted Britt Ford this month. Ryan assisted with the first purchase as well and based on that experience I specifically sought out Ryan to help me with my purchase. Ryan is very customer friendly, polite, and extremely knowledgeable of the Ford product line. Ryan's customer service and dedication to providing the highest level of service extends to providing his cell phone and says "Call or text me if you have any questions" In the buying process, I did in fact text Ryan and he promptly responded with answers and solutions. To the testament of Ryan's work ethic, he successfully multitasks to make the buying process as quick and simple as possible. I would highly recommend Ryan Carr to anyone who is in the market for a Ford at Ted Britt. Ryan is a true asset to Ted Britt and should be recognized for his stand out work ethic, ability, and dedication to the customer. Nimia Ross processed my paperwork and financing. She also is extremely knowledgeable of the Ford process and completed all paperwork quickly and efficiently. She is friendly, polite and responsive. She also made the financial and paper work as simple and quick as possible. More
by pciba24
February 21, 2013
Buying a car is always a stressful event and this was no exception. But Mike worked to make it as stress free as possible, even when things kept going wrong. Even though the problems were neither his faul exception. But Mike worked to make it as stress free as possible, even when things kept going wrong. Even though the problems were neither his fault or our fault, he continuely worked to make the process on us as smooth as possible. We have bought cars from Ted Britt before and have been happy with the service department so that definitely influenced our decision to buy from Ted Britt Ford. More
by llw44
Employees Worked With
Mike Asay
February 21, 2013
From the moment we can to the dealership, everyone we dealt with was very friendly and helpful. No one was pushy or made us feel uncomfortable. We enjoyed our experience at Ted Britt and will recommend dealt with was very friendly and helpful. No one was pushy or made us feel uncomfortable. We enjoyed our experience at Ted Britt and will recommend them to others. Our next vehicle will come from Ted Britt as well. More
by tfink
Employees Worked With
Mike Asay
February 21, 2013
Went to Ted Britt looking for a ford escape the sales man was very knowledgeable in the car took me outside to show me all the features which the other dealers didn't. This was before we even talked about pr was very knowledgeable in the car took me outside to show me all the features which the other dealers didn't. This was before we even talked about price. They worked with my monthly payment and gave me over blue book for our trade. One of the better car buying experiences that I have had. More
by Tgitting
Employees Worked With
Mike Asay
