Ted Britt Ford Lincoln

We went here on Presidents Day Weekend in the market for a used truck / a Ford Fusion which we have been wanting for a while now. It was packed because it was a holiday weekend so it took us awhile before w a used truck / a Ford Fusion which we have been wanting for a while now. It was packed because it was a holiday weekend so it took us awhile before we were able to get help. Mike ended up helping us and he was very friendly and very honest about the cars. He sat with us for a long time helping us find what we were looking for and answered all of our questions and concerns. We had to wait forever to get our paperwork through and to be able to meet with someone regarding financing, but Mike sat there with us an had a friendly conversation while we waited. Even though it took forever, we were pleased with the customer service and with Mike's attentiveness. I ended up purchasing a used Fusion and Mike called me the next day to follow up with us and make sure everything was running smoothly. I love the car and am very happy. Next time though I probably will avoid trying to purchase a used car on a holiday weekend. I would recommend this dealership and Mike to anyone in the market for a new car/truck. More

Lisa went out of heresy to sell the truck. I called and said I would be there in 30 minutes and only had 45 to get out the door. She made it happen. Was a great experience. I will go back to buy another ca said I would be there in 30 minutes and only had 45 to get out the door. She made it happen. Was a great experience. I will go back to buy another car from Lisa next time. More

Overall my car buying experience was quite good. There were really only 2 things that kept me from saying it was great. But first the positives: 1) The staff was wonderful. Mike was straight-forward were really only 2 things that kept me from saying it was great. But first the positives: 1) The staff was wonderful. Mike was straight-forward, honest, and a nice guy. He helped me over the phone for a couple days before we were ready to come in and buy and was very responsive and helpful. Claudia (customer service) and Leilani (Finance) were the most chipper, bubbly people I have ever met at a dealership and really helped keep our energy up through the process (see below for why this was necessary). All the people we met were fantastic, hence the great ratings for friendliness and customer service. 2) The dealership is very nice, clean, they have some complimentary hot drinks etc. 3) The customer service on the car was great, they took our old plates off for us, put the temps on, even pulled the new car into a covered area so we did not have to get wet from the rain when taking the new car. Now the two things that prevented a "great" overall experience. If my expectations are incorrect here, then take that with a grain of salt as you read this but: 1) It took us 4 hours to buy the car. We were pretty worn down by the end of it. Like I said, Claudia and Lani were so energentic for 8pm that it helped perk us up, but the 4 hours included a lot of waiting for someone to meet us. Once we did get to see customer service or finance, they were efficient and friendly and great folks. It just seemed like a lot of dead time waiting between steps. If my expectation is totally off base and you expect to spend 3-4 hours to buy a car, then ignore this, but we were there on a Tuesday evening, so I thought it might have been a little faster 2) We kind of took a bath on our trade-in. We took well below trade-in blue book because we just had no logistical way to hold onto the trade in car. The engine was making some noise, and so maybe it really was worth that far below blue book, but I am not a mechanic so I don't know. Also, we did not get to ever speak with the people assessing the value, it was all relayed to us 2nd hand as "this is what they guys who assess the car are saying". All I know is I went in with one expectation of price and was offered significantly less, and whether or not this is valid (it may have been), it made my car buying experience somewhat less satisfying. The price on the vehicle itself was indeed great, we drove way out to chantilly from DC just to go to Ted Britt becuase their prices were better than other Ford dealers in the area. We were just a bit surprised about the trade-in offer. However, overall I would recommend this dealer, and each of the people we worked with highly. I would buy from them again. I just might not do a trade-in :) More

Mike was really easy to work with and made buying my car even more enjoyable. Mike made sure that I was completely comfortable using all the new accessories before I left even more enjoyable. Mike made sure that I was completely comfortable using all the new accessories before I left More

Great experience at this dealership with the used car team. Through teamwork and efficiency the deal was expeditious and more than satisfactory. I will definitely keep this dealership in mind for future team. Through teamwork and efficiency the deal was expeditious and more than satisfactory. I will definitely keep this dealership in mind for future purchases. More

I am writing this review to offer kuddos to Ted Britt Ford in Chantilly. My overall car buying experience was great. They were so professional that I ended up buying two vehicles from them in a 3 month p Ford in Chantilly. My overall car buying experience was great. They were so professional that I ended up buying two vehicles from them in a 3 month period. The sales Manager Dario and the two Sales associates I worked with (Mike Asay and Carlos) were all equally great. Surprisingly even the person who helped me with financing my two vehicles Christine was a joy to work with. I say this because the financing part is usually the most dreadful part of the car buying experience. Christine was very helpful in obtaining financing even with my not so good credit. I highley recommed checking them out if you are looking to buy a Ford. More

Ted Britt Ford Chantilly provided a great buying experience. The pricing was better than the other Ford competitors in the area. The Sales and Finance Team were very friendly and professional. Mi experience. The pricing was better than the other Ford competitors in the area. The Sales and Finance Team were very friendly and professional. Mike Asay, Claudia Willett and Joey Sivak took very good care of us. I am a repeat customer to Ted Britt Ford and will continue to do business with them in the future. More

Mike Asay was very kind and courteous and did his best to find vehicles that were within my budget and the types of cars I was looking for. There was some issues when I got to the dealership, but for the mos find vehicles that were within my budget and the types of cars I was looking for. There was some issues when I got to the dealership, but for the most part they were minimal. More