
Ted Britt Ford Lincoln
Chantilly, VA
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I would give this dealership a perfect score because not only did they give me a fantastic price on my brand new ford focus, but also the customer service was great! First we talked to Henry Proano who help only did they give me a fantastic price on my brand new ford focus, but also the customer service was great! First we talked to Henry Proano who helped up reach a desirable price, which when we called other dealership was said to be unbelievable. Then when we arrived we test-drove the car with Omid Adib who was extremely polite and helpful with the explanations of features, but was not overzealous when it came to selling the car. Then when we decided to buy Lisa Light came and helped us go through the sync part of the car and was so much fun to talk to! She was super funny and made the really boring parts of the buy actually fun! Nimia Ross was also very accommodating to my family and I and helped us get through all the paperwork quickly so we could drive off into the sunset! I really enjoyed buying from Ted Britt because they helped us find a fantastic deal and was glad to answer every question we had about the car, its features, and payment plans/rebates. I would highly recommend this dealership to anyone in the near area, it took us an hour to get there but it was defiantly worth the drive!! More
The entire process was a positive one...I would highly recommend Ted Britt Ford/Chantilly to any and all of my friends and family. Fred Stoner was professional, friendly and a pleasure to work with, such recommend Ted Britt Ford/Chantilly to any and all of my friends and family. Fred Stoner was professional, friendly and a pleasure to work with, such a great guy. Lisa Walker was great, I didn't experience any of the typical "sales pressures" that usually occur during the car buying process. Lisa Light, although new to the company, was also great. She was thorough in her presentation, I would not have guessed she were new to the organization. My boyfriend, who was a car salesman for 20 some years was very impressed with your staff, especially Joey Sivak. When we walked out of his office my boyfriend said that Joey conducted himself in such a professional manner, he said he was the best he's seen. So with that, I think you'll agree that all the employess mentioned above deserve a raise, Ted Britt is lucky to have them as a part of their team!! Oh, I forgot about the car, it's nice. Stacy Gardner More
I was very please with the service, great customer service and attention to my needs. Great team work and good commitment to deliver what I was looking for, focusing on my requirements. service and attention to my needs. Great team work and good commitment to deliver what I was looking for, focusing on my requirements. More
Brian and Christine were absolutely incredible. They worked with us for a course of two weeks, catering to our every need, answering every question, and crunching every number to make sure that we were worked with us for a course of two weeks, catering to our every need, answering every question, and crunching every number to make sure that we were absolutely satisfied prior to driving away from the lot with our brand new Ford Focus Titanium. We got a great deal, a wonderful financing plan, and we left with a smile. Ford is amazing and this is the best Ford dealership in the area. Make sure to buy from them! More
Brian was excellent as a sales person and advocate not only for the Ford name, but also for me as a client. He was extremely knowledgeable about the cars and what they offered and got me into a great 201 only for the Ford name, but also for me as a client. He was extremely knowledgeable about the cars and what they offered and got me into a great 2013 Focus that I'm still learning things about. He also went to bat as far as getting me a really good deal that fits my budget. I'd absolutely recommend Brian and Ted Britt Ford / Chantilly to anyone looking for a fun to drive car that gets great gas milage (29.3mpg right now). No problems with the car or the dealership at all. Go there! More
The sale professional was friendly and explained us The sale professional was friendly and explained us everything about the vehicle's price. he answered any questions we have and helped The sale professional was friendly and explained us everything about the vehicle's price. he answered any questions we have and helped us to go through the finalization of the papers by being very patient regarding the problem of the insurance registration. We enjoyed our experience and recommend him to others. More
Its hard to tell who should be blamed more, Ted Britt Ford in Chantilly or in Fairfax. I have always found the people friendly and open, but my latest buy has me worried. I went to trade in my car and ge Ford in Chantilly or in Fairfax. I have always found the people friendly and open, but my latest buy has me worried. I went to trade in my car and get a truck, I was on a tight budget and the sales rep was great in finding me a nice F150 that fell into my costs. Issue was, the truck was sitting on the storage lot for at least a year. It is a 2012, the last one they had and it was never maintained. No one did sate inspections, oil changes, tire pressure, etc ... I found scratches on the dash (in 2 places) and on the windshield, probably from someones ring. I had to bring the vehicle back to them 3 times now, going on the 4th. Only had the truck for a month. They have fixed the issue each time, which is nice, but having to take time out of my day to get something done that should of been done before giving it to me is pitiful. Ted Britt is known as a volume dealer, so it will have a nice selection of vehicles, so be ready for quality issues. More
This was an awesome dealership. The sales staff and finance department were the best. They were all friendly and very knowledgeable. I got a great vehicle and Lisa Walker and Chris Mcgregor made sure finance department were the best. They were all friendly and very knowledgeable. I got a great vehicle and Lisa Walker and Chris Mcgregor made sure I got the best deal under my circumstances. Lani Harman and Claudia Willet made the paper work a breeze I truly enjoyed working with them. I had a wonderful experience there, every body was kind and they were all very good at what they do. I will be back. Thankyou very much for taking good care of me and my family. Lianne Nichols More
Great overall experience! Staff was very friendly and knowledgeable...I walked in with doubt then walked out with a smile and a new car!!...best Ford dealership in Northern Va!!!! knowledgeable...I walked in with doubt then walked out with a smile and a new car!!...best Ford dealership in Northern Va!!!! More