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Ted Britt Ford Lincoln
Chantilly, VA
1,069 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,069 reviews
May 01, 2013
Brian Affricano, Nimia Ross, and Lisa Light were really great to deal with. They were professional and I feel like they valued my business. The process was pretty painless and I would go back to buy anot great to deal with. They were professional and I feel like they valued my business. The process was pretty painless and I would go back to buy another car from them in the future. In fact, my fiance bought a truck from the same dealership just a few weeks ago and we were happy to give them the repeat business. I especially enjoyed talking with Lisa Light and am so glad she helped me realize the benefit of getting the sealant for my car. I had it out in the rain on Sunday and could really tell how well it works! Lisa also followed up with additional information that she said she would send to me. Often times that doesn't happen, so I think the customer service provided was really great. More
by cdoty19
Employees Worked With
Brian Affricano
May 01, 2013
Brian Africaro did a great job over the course of three days providing us with great customer service and excellent follow through. While we were closing our deal both Lisa Light and Christine Yeh also we days providing us with great customer service and excellent follow through. While we were closing our deal both Lisa Light and Christine Yeh also were friendly and knowledgable. More
by jbaum7021
Employees Worked With
Brian Affricano
April 30, 2013
Michael Asay, Lisa Walker, and the general manager were Michael Asay, Lisa Walker, and the general manager were beyond the pale when it came to accommodating my needs. I would highly recommend this dealer Michael Asay, Lisa Walker, and the general manager were beyond the pale when it came to accommodating my needs. I would highly recommend this dealership to anyone who was considering buying a new Ford. I expect the folks at Ted Britt Ford Chantilly who sell used cars are equally phenomenal. More
by Herald Grandstaff
Employees Worked With
Lisa Walker, Mike Asay
April 30, 2013
The overall rating reflects excellent customer service because Ryan, Katie and Joey made our experience easy and were extremely accommodating! We didn't have to wait around long and they were exceptional because Ryan, Katie and Joey made our experience easy and were extremely accommodating! We didn't have to wait around long and they were exceptional friendly and easy to work with! More
by maceh4
April 30, 2013
I found the entire process very professional, timely and through....Mitch Sulkess is the consumate professional and Lisa Walker's team of Lisa Light and Nina Ross were excellent...they listened, care about through....Mitch Sulkess is the consumate professional and Lisa Walker's team of Lisa Light and Nina Ross were excellent...they listened, care about their customers and showed their experience and knowledge...bottom line....they made the entire purchase process as stressless as possible...very, very impressive bunch of pros. I will return to make other purchases and will recommend them to friends and family! More
by owiygul
April 30, 2013
i edit this review now as it's two weeks post sale and i'm not being asked multiple times a day to do so just so they can get $10 a shot. now form point of driving off their lot to now is the reason and i'm not being asked multiple times a day to do so just so they can get $10 a shot. now form point of driving off their lot to now is the reason for revising. post sale is still part of the sales process. and looking back i would never go back to ted britt (any location). their attention to anything post sales stinks and they've seem to of lost that interest that they once had before the sale. if asked i would not recommend them at all. More
by jermstang
Employees Worked With
Mike Asay
April 29, 2013
Had a great experience with at the Ted Britt Ford in Chantilly. My salesperson Randy was very helpful, and everyone else made the process very smooth. Being able to take the car home for a test drive ov Chantilly. My salesperson Randy was very helpful, and everyone else made the process very smooth. Being able to take the car home for a test drive overnight definitely helped sway me from a Honda Accord to the Ford Fusion. Thank you all again for all your help! More
by pnichols4
Employees Worked With
Randy Swan
April 29, 2013
My mother-in-law and I spent a Sunday at the dealership. Literally. It was a long day. But Ryan, and everyone else there, took very good care of myself and my mom. We both walked out of there with leases Literally. It was a long day. But Ryan, and everyone else there, took very good care of myself and my mom. We both walked out of there with leases on 2013 Fords. My mom is thrilled. My wife is happy. I'm glad everything worked out. The team there is very patient and very willing to do what needs to be done. I was very impressed with everyone and their level of customer service and professionalism. Thanks. More
by mlbourne
April 28, 2013
I was greeted by Chris immediately as I walked into the dealership. I told him about a Ford Edge that I had seen online. He was very friendly and knowledgeable. He even took the time to get answers abou dealership. I told him about a Ford Edge that I had seen online. He was very friendly and knowledgeable. He even took the time to get answers about and extended warrenty that I have on my 2010 F150. I would definitely recommend him to friends and family. Claudia and Joey made the "paperwork" part of the deal go by quickly. I have now purchased two vehicles from Ted Britt, and will definitely return there for any future needs. More
by jacraiger
