Ted Britt Ford Lincoln

We really enjoyed our visit. Angela from Fairfax ensured our vehicle was sent to Chantilly, Mike helped us with the test drive and all the paperwork, Claudia made sure additional options were set up for ins our vehicle was sent to Chantilly, Mike helped us with the test drive and all the paperwork, Claudia made sure additional options were set up for install and Joey made the finance process easy. Thanks so much! More

I love my new Lincoln Navigator!!!! From start to finish...this was one of my best car-buying experiences to date. Randy (new car sales) was very informative & didn't use pressure tactics to sell th finish...this was one of my best car-buying experiences to date. Randy (new car sales) was very informative & didn't use pressure tactics to sell the car. He was very patient & explained everything in detail during the initial car demonstration. When I made the decision to purchase the vehicle, he went the extra mile to ensure that I received an adequate amount for my trade-in, and also, the best overall deal for the car purchase..(thanks also goes to Lisa Walker)...Randy is a superb salesman! Christine (finance) went beyond my expectations & fought on my behalf between 2 banks to secure the lowest interest rate & payment plan. She also encouraged me to obtain the 100,000 extended service plan, along with the maintenance plan...undoughtedly this will save me money over time. Christine made the car-buying experience fun & both my daughter & I laughed at her wonderful sense of humor while completing the paperwork. Indeed, she has great customer PR skills. Katie (customer service) was wonderful & I am very glad I listened to her regarding purchasing the Ziebart undercoating & Resistall. When I dropped off my car to have these applications applied, I was provided a loaner car without any hassels (again thanks to Christine). Christina (service advisor) offered excellent customer service and was very helpful & kept me informed on when to pick up my car after it was completed. Upon checkout & not knowing where to go, Claudia went out of her way to steer me in the right direction so i could complete the transaction. I must say, the entire Ted Britt team went out of their way to ensure my buying experience was awesome! Thank you one and all!!! Katherine Bridgewater More

Matthew Aglio, Dave Cumba, Lisa Light and Christine Yeh give "4-star Customer Service" a new meaning! From the initial phone call I made to inquiry about a 2004 Audi listed on Autotrader.com to when I give "4-star Customer Service" a new meaning! From the initial phone call I made to inquiry about a 2004 Audi listed on Autotrader.com to when I arrived and departed, Matthew was knowledgeable of the car, customer-oriented and was interested in meeting our needs to purchase a car for our son. One word describes Dave: miracle-worker! He's an excellent sales manager who did not have the high-pressure sales demeanor, only a willingness to help meet our goal of getting the car financed. Lisa was witty and knowledgeable as she explained available value-add options. Christine was also a consummate professional as she explained our finance terms and finalized the paperwork. The entire team was absolutely wonderful! More

My exeperience was very pleasant and I loved working with Dave Hagen. This was our 3rd car purchased from him at Ted Britt and it definitely won't be the last! Dave Hagen. This was our 3rd car purchased from him at Ted Britt and it definitely won't be the last! More

From the time I stepped into the dealership, Dario Beltran and David Black were friendly, helpful, knowledgable and were ultimately the reason I returned to Ted Britt for my final purchase instead of Beltran and David Black were friendly, helpful, knowledgable and were ultimately the reason I returned to Ted Britt for my final purchase instead of a dealer closer to my home. The financing was a sinch, Joey Sivak and Dario Beltran worked to pull up a previous deal, structured this new one the same and we were in and out of Joey's office in 10 minutes. All the work had already been done...a well oiled machine! David Black listened to my "must have" list and didnt waste any time showing me my perfect dream car - the Ford Explorer Limited. He knew the car inside and out and answered every single one of my questions with confidence, showing he had done his homework on what he was selling. Lisa Light was a breath of fresh air and very helpful and knowledgable as well. Her enthusiasm is infectious! I would have given my purchase a "10" if I could. I will most certaily, and have already, refer those I know in the market for a new vehicle. More

I have purchased 4 vehicles from the Ted Britt family and absolutley love the dealership. Ryan Carr was a wonderful salesman. He walked through all the vehicles I favored, reviewed the options and we drove absolutley love the dealership. Ryan Carr was a wonderful salesman. He walked through all the vehicles I favored, reviewed the options and we drove a couple styles. He took the time to answer a slew of questions, and was very knowledgable. Ryan also worked very hard on helping with my X-Plan financing, and all the other opportunities I qualified for in financing the vehicle. I was able to stay within my budget due mostly to his hard work. Lisa Light was a charm. Her training on Sync and review of the sealant product was outstanding. Lisa is helpful and fun to work with. Lani Harmen was my finance manager. She was very helpful and did her absolutely best to find me a great rate. She was successful. I am extremely happy that I went back to Ted Britt, and would recommend this dealership family to my friends. The professionalism and experience of the Ted Britt organization is the one big reason I go back again and again for a Ford. There are a lot of options now for purchasing new cars. Everyone has a deal, Ted Britt has consistently shown me that they want to be my lifetime dealership. Thanks to everyone for a great vehicle!! Barbara More

Highly recommend you come to this Ford dealership first. The sales staff is very friendly and not pushy, and they spent the entire day with me (and my 5 yr old) to ensure I left with the car I was comfortab The sales staff is very friendly and not pushy, and they spent the entire day with me (and my 5 yr old) to ensure I left with the car I was comfortable with and that suited my individual needs. Very pleasant experience, and far exceeded my expectations. More

Mike Asay was an amazing salesperson! Friendly, knowledgeable, fair, not pushy, and thorough. He ensured all my questions were answered and worked with me to get the best deal. I would recommend mi knowledgeable, fair, not pushy, and thorough. He ensured all my questions were answered and worked with me to get the best deal. I would recommend mike to ANYONE searching for a new car. The entire staff, Lani, Lisa, Iqra, Mike and Joey helped make the process of buying this car enjoyable. We talked about kids and dogs and places we lived and yes, even sparkles at one point. Overall a very nice experience. More

We arrived late in the evening and had a hard time making a decision. They were very patient and willing to stay as long as needed. They never made us fill rushed. a decision. They were very patient and willing to stay as long as needed. They never made us fill rushed. More

Excellent experience, low pressure, low key and very respectful of your needs, wants and wishes for an overall pleasant process. Kudos especially to Leonia Durant my Sales Consultant who kept me calm an respectful of your needs, wants and wishes for an overall pleasant process. Kudos especially to Leonia Durant my Sales Consultant who kept me calm and made the process flow quickly and smoothly. She is a trained Leader based on her past corporate management experience and more importantly her Marine Corps Lead from the front attitude of problem solving with the customers needs uppermost. Promote her quickly and make sure she is well compensated for her outstanding abilities. Everyone was super considerate and friendly and they all worked as a well managed team. Their evident serial success as a team mirrors the successful profitable strategies of Integrity and Leadership in the recent book "Reinvent" by Dr. Ram Charan. Based on my 40 years of Army Field Grade Officer Leadership and Command in two wars and 7 years in the Pentagon, this is a winning corporate system that is rarely found in a retail environment. Thanks again to your whole team! More