Ted Britt Ford Lincoln

I spent an excessive amount of time searching for just the right truck at a price I was comfortable paying. My searches kept taking me back to Ted Britt Ford. I made an appointment, drove the truck and the right truck at a price I was comfortable paying. My searches kept taking me back to Ted Britt Ford. I made an appointment, drove the truck and ended up making a purchase. There was no pressure before, during nor after the sale. Everyone I spoke with was friendly and helpful. This was my first new car purchase without any buyers remorse... Great Job! More

I love my new Lincoln Navigator!!!! From start to finish...this was one of my best car-buying experiences to date. Randy (new car sales) was very informative & didn't use pressure tactics to sell th finish...this was one of my best car-buying experiences to date. Randy (new car sales) was very informative & didn't use pressure tactics to sell the car. He was very patient & explained everything in detail during the initial car demonstration. When I made the decision to purchase the vehicle, he went the extra mile to ensure that I received an adequate amount for my trade-in, and also, the best overall deal for the car purchase..(thanks also goes to Lisa Walker)...Randy is a superb salesman! Christine (finance) went beyond my expectations & fought on my behalf between 2 banks to secure the lowest interest rate & payment plan. She also encouraged me to obtain the 100,000 extended service plan, along with the maintenance plan...undoughtedly this will save me money over time. Christine made the car-buying experience fun & both my daughter & I laughed at her wonderful sense of humor while completing the paperwork. Indeed, she has great customer PR skills. Katie (customer service) was wonderful & I am very glad I listened to her regarding purchasing the Ziebart undercoating & Resistall. When I dropped off my car to have these applications applied, I was provided a loaner car without any hassels (again thanks to Christine). Christina (service advisor) offered excellent customer service and was very helpful & kept me informed on when to pick up my car after it was completed. Upon checkout & not knowing where to go, Claudia went out of her way to steer me in the right direction so i could complete the transaction. I must say, the entire Ted Britt team went out of their way to ensure my buying experience was awesome! Thank you one and all!!! Katherine Bridgewater More

Excellent customer service. Thank you Leonia Durant for all your help and persistence, Lisa Light for the information and your smile, Dario Beltran and Herman Parego for making it possible for us financia all your help and persistence, Lisa Light for the information and your smile, Dario Beltran and Herman Parego for making it possible for us financially and Leilani Harman to close the deal with a smile. A great team. Second time for us and we will surely be back. More

Superb service; friendly, knowledgeable and courteous. Explained all our options and maintenance plans I was so impressed with the Enviro protection, I bought it for my husbands F-150. Explained all our options and maintenance plans I was so impressed with the Enviro protection, I bought it for my husbands F-150. More

Our sales person was very laid back and did not try to force a purchase. He was very informed about the vehicle and really made us feel as if here was there to help us make a decision versus pushing us t force a purchase. He was very informed about the vehicle and really made us feel as if here was there to help us make a decision versus pushing us to buy. Overall everyone we dealt with was very pleasant and knowlegdable which made for a very positive experience. More

I just wanted to note everyone I worked with at Ted Britt Ford in Chantilly were top notch, friendly, and didn't act fake. They were professional and easy to work with. I would tell my friends and family to Ford in Chantilly were top notch, friendly, and didn't act fake. They were professional and easy to work with. I would tell my friends and family to go there if they wanted a Ford or Lincoln from a trustworthy dealership/crew. Thanks. E More

We really enjoyed our visit. Angela from Fairfax ensured our vehicle was sent to Chantilly, Mike helped us with the test drive and all the paperwork, Claudia made sure additional options were set up for ins our vehicle was sent to Chantilly, Mike helped us with the test drive and all the paperwork, Claudia made sure additional options were set up for install and Joey made the finance process easy. Thanks so much! More

Matthew Aglio, Dave Cumba, Lisa Light and Christine Yeh give "4-star Customer Service" a new meaning! From the initial phone call I made to inquiry about a 2004 Audi listed on Autotrader.com to when I give "4-star Customer Service" a new meaning! From the initial phone call I made to inquiry about a 2004 Audi listed on Autotrader.com to when I arrived and departed, Matthew was knowledgeable of the car, customer-oriented and was interested in meeting our needs to purchase a car for our son. One word describes Dave: miracle-worker! He's an excellent sales manager who did not have the high-pressure sales demeanor, only a willingness to help meet our goal of getting the car financed. Lisa was witty and knowledgeable as she explained available value-add options. Christine was also a consummate professional as she explained our finance terms and finalized the paperwork. The entire team was absolutely wonderful! More

My exeperience was very pleasant and I loved working with Dave Hagen. This was our 3rd car purchased from him at Ted Britt and it definitely won't be the last! Dave Hagen. This was our 3rd car purchased from him at Ted Britt and it definitely won't be the last! More