Ted Britt Ford Lincoln

Mike was very easy to work with. He made the process as fast and efficient as he could. Overall our experience was excellent. We will come back in the future. fast and efficient as he could. Overall our experience was excellent. We will come back in the future. More

Our salesman did a great job as well as the rest of the staff. Everyone was friendly, knowledgeable and did not force any products on us. staff. Everyone was friendly, knowledgeable and did not force any products on us. More

I don't want to get mushy and such, but it needs to be known, the three / four ladies I had the pleasure to work with while buying a new car made my experience wonderful. I have bought many cars, and be known, the three / four ladies I had the pleasure to work with while buying a new car made my experience wonderful. I have bought many cars, and frankly I don't have a lot of love for people that want my money and try to be my friend, but this is not the case at the Chantilly Ford, Ted Britt. The ladies I dealt with were concerning, caring, and willing to work hard to get my business, not attend my barbeque as if we were life time friends. These ladies were genuine, and I don't use the term lightly. Whatever HR customer service practice you are utilizing needs to be the bench mark for other businesses. I submit, if this gets to senior management in the Ford company, please consider these ladies as the front-runners for a nice bonus, their customer service is unmatched. I've been a military man for 28 years and I Command respect, and the ladies I dealt with delivered without blinking an eye. I say kudos to you, the management, and three / four ladies who sold me the 2013 Ford Fusion. Now that's how you become the most successful, pride and loyalty. Many Kudos to your team. Very Respectfully, James George LCDR, USN More

The entire team at Ted Britt Ford is very easy to work with. They truly put the Customer's wants and needs at the top of their action list and are very diligent about following up with you to ensure that with. They truly put the Customer's wants and needs at the top of their action list and are very diligent about following up with you to ensure that your requirements have been fully met. I worked most closely with Leonia Durant, who despite being relatively new at Ted Britt, went above and beyond to see that I was completely satisfied with the automobile that I purchased. If she couldn't answer my questions, she found someone who could. This purchase experience was truly one of the most pleasant and satisfying experiences I have ever had. Thanks to all of you at Ted Britt. More

Buying a new F-150 was very easy.The employees were all helpful and polite.I felt the staff was well trained and very good at their jobs.Everyone was fully focused on making the car buying experience as pl helpful and polite.I felt the staff was well trained and very good at their jobs.Everyone was fully focused on making the car buying experience as pleasant as possible. More

Just purchased new vehicle number two from the folks at Ted Britt Ford in Chantilly VA and I cannot say enough wonderful things about their sales department! I still cannot believe how hard they worked to Ted Britt Ford in Chantilly VA and I cannot say enough wonderful things about their sales department! I still cannot believe how hard they worked to make it possible for me to drive away in such an amazingly loaded up new Taurus while respecting my financial restrictions. Fred Stoner (my sales person) was as friendly, respectful, and thoughtful as the first time around. Lisa Walker (sales manager) is a dear and worked her butt off to meet my financial requirements and made sure all the numbers were on the level. With those two on the job I got more than I could have asked for in trade for my old vehicle, they helped me pick out a vehicle that was more feature packed than I had initially hoped for, and worked out a deal that I could not refuse. They have an amazing team in their sales department and I will most definitely be returning for my next vehicle! More

It just so happens that all the people who helped me at Ted Britt Ford did a great, great job. The survey itself is so complete and utterly wonderful that I can't believe you all haven't been given promot Ted Britt Ford did a great, great job. The survey itself is so complete and utterly wonderful that I can't believe you all haven't been given promotions. I really do hope the creators and users of this gloriously beautiful survey receive exactly what they deserve. Have a good day. More

Ryan was very personable and gave no BS answers about the cars, which any car buyer I'm sure can appreciate (or maybe thats just me). He was also knowledgeable about the characteristics of the vehicles. Very cars, which any car buyer I'm sure can appreciate (or maybe thats just me). He was also knowledgeable about the characteristics of the vehicles. Very friendly and was very efficient with all paper work. Lisa was extremely friendly and had a great personality for a customer service rep. She was very helpful in explaining all the bells and whistles within the vehicle. Christine was very friendly and professional. She was very efficient with all the paperwork and got us all together very quickly. We came into the dealership late and close to closing hours and the above employees were not rushing us to make a decision. Efficiency in the entire process was fantastic; always key and much appreciated. More

Excellent service! Love my CPO Ford Edge! Found a small problem after I took my car home, but the dealership immediately told me they would take care of it and give me a loaner in the process. problem after I took my car home, but the dealership immediately told me they would take care of it and give me a loaner in the process. More

This about the 7th car I have bought from Ted Britt Chantilly. I keep coming back to them because I trust them implicitly to give me the best deal possible and to work with me when I need help. I don Chantilly. I keep coming back to them because I trust them implicitly to give me the best deal possible and to work with me when I need help. I don't give out high marks unless they are earned. This is at least the 4th car that Lila Pezeshkian has sold to us. She is extremely friendly, helpful and knowledgeable. She works with us, answers our questions and finds out answers to those questions she can't answer. When she gives us a set of figures, I know that she has done her best (even though I push for a better result). I can't say enough good things about Lila and recommend her highly. This is my first experience working with Lisa Light and I am very pleased to have had her expertise when it comes to the little things like applications to protect my vehicle and Ford Motor Company policies. I could not do without her; she is friendly, knowledgeable and a joy to work with; "customer service" shows on her face, her reactions and her assistance. I would be pleased to deal with her anytime. Leilani (Lani) Harman, Business Manager Extraordinaire. First time dealing with Lani and what a pleasure. She makes finance a joyful experience. She has a great big smile, knows what she is doing, does it quickly and answers any question thrown at her. I've seen some great people at Ted Britt, but these three ladies are TOPS. More