Ted Britt Ford Lincoln

Communicated with dealer over weekend about car found online. They sent additional pics and we agreed to a price and they took a deposit on the car, then refused to sell it to me after discovering rust online. They sent additional pics and we agreed to a price and they took a deposit on the car, then refused to sell it to me after discovering rust in the underbody. They were honest in their assessment, although I wasn't happy to have the car pulled - it was the righ thing to do. More

I enjoyed the experience buying a car here because they gave me some space and let me look around at my pace. When I was ready to test drive they let me take several cars out. I never felt like I was being gave me some space and let me look around at my pace. When I was ready to test drive they let me take several cars out. I never felt like I was being rushed or that my salesperson (Mike Asay) had somewhere else he'd rather be. I had done some research on price beforehand and their first offer was so good that I just took it. I don't think I could've got a better one even if I'd haggled for an hour. On delivery, everything was ready to go. Mike showed me everything that the car could do (Explorer). He showed me so many features (which were all really cool) that I finally told him that I'd just look in the manual for anything else it might do (I was ready to drive it home). That said, I think he actually showed me everything. I never look forward to the buying experience (I like the idea of a new car, just not the process to get it), so I found this interaction very refreshing and will be more excited about it next time. Also, when I first arrived I was looking at a car in front of the owner/manager of the dealership (Gardner Britt) who came out and personally talked to me about some of the models I was thinking about while I was waiting for Mke, whom I had an appointment with (this was not my first visit, I move slowly). More

Leonia did an exceptional job providing customer service, while clearly the dealership was extreamly busy. This is my 3rd or 4th car from this dealership and this has been the fastest sale, and best service while clearly the dealership was extreamly busy. This is my 3rd or 4th car from this dealership and this has been the fastest sale, and best service so far. Lisa also provided a convincing aurgument to purchase the aftermarket protection products. I have never in 30 years and some dozen vehciles ever bought any after sales products, but this would be the first. I think Lisa could sell a steak to a vegitarian. Great service and great employees. Paul More

Wonderful experience again. This is the third vehicle I have purchased from Ted Britt in Chantilly and have had two family members purchase there also. Always pleasant and the best pricing you will find i have purchased from Ted Britt in Chantilly and have had two family members purchase there also. Always pleasant and the best pricing you will find in the area. More

Herey Proano was very professional and personable. We came in and two hours later drove off with our new 1013 Ford Expedition. This is the Third time we have purchased from Ted Britt Ford and it will not came in and two hours later drove off with our new 1013 Ford Expedition. This is the Third time we have purchased from Ted Britt Ford and it will not be our last. From meeting Henry Proano on the dealer floor to finishing up the paperwork for the purchase everything was 5 stars. More

We were undecided on Ford or Lincoln 2013 or 2014 the staff from Ken to customer service, finance and the sales manager were a welcome relief to spending a lot of money. The patience exhibited by all was staff from Ken to customer service, finance and the sales manager were a welcome relief to spending a lot of money. The patience exhibited by all was admirable. Working to get what we wanted from the type to color the staff was there for us and not a complaint from a one. My only negative was because of the internet staff. We were lead to believe that the sales staff would know what we were looking for prior to arrival. The salesman was blindsided by our arrival but he rose to the occassion, and that's what did it for us. This would have speeded our purchase along. More

Excellent experience. Even though we were running late for our appointment with Chris, he still greeted us with a smile well before we even neared the front door. Chris walked us through the whole buying for our appointment with Chris, he still greeted us with a smile well before we even neared the front door. Chris walked us through the whole buying process displaying great patience with us and an extensive knowledge of the cars on the lot. He did not pressure us or try to steer us into something we didn't want. Any and all questions were answered quickly and honestly. I couldn't have asked for a betters sales representative. More

Purchased a new Ford with the help of Leonia Durant and Aaron Estrada. Both were very professional and helpful throughout the entire process and I would recommend them and Ted Britt in the future. Aaron Estrada. Both were very professional and helpful throughout the entire process and I would recommend them and Ted Britt in the future. More

When my husband and I needed to replace our car, I was nervous about going to a car dealership -- I had never done so before -- and I was worried that our needs and concerns wouldn't be taken seriously. I nervous about going to a car dealership -- I had never done so before -- and I was worried that our needs and concerns wouldn't be taken seriously. I worried that the people we interacted with would be interested only in their bottom line, and that we'd be rushed and pressured into buying something. But I was happy to work with Mike Asay -- he was very low-key, and answered all of our questions honestly and helpfully. He explained that the quality of the products sell themselves, and there's no need to pressure anyone to buy. I never felt at all uncomfortable during the car-buying process. The dealership was also flexible with me during the purchasing process, allowing me to get my kids and bring them to the dealership to complete the process when I was running out of time. A finance associate helped me find the best possible financing, and explained each step in the process very thoroughly. Overall, I was surprised, pleased and highly satisfied with my entire experience with the folks at Ted Britt Ford in Chantilly, and I would wholeheartedly recommend that anyone work with Mike Asay in particular. To give an example of Mike's character, he's offered several times to explain the features of the car to me again even after I bought it, as he knew (with two grumpy kids in tow) I might not have gotten the overview he would like me to have about the purchase. It's also worth noting also that I love my new car. More

Ted Britt did again they went above and beyond our expectations. This is our forth Ford we have purchased from them. Lisa Walker is so helpful always finding the best deal for you. I would recommen expectations. This is our forth Ford we have purchased from them. Lisa Walker is so helpful always finding the best deal for you. I would recommend them to anyone they make you feel like family. More