Ted Britt Ford Lincoln

Never felt pressured from the sales staff, they just wanted to know what I wanted and what they could do for me. Looked at several different vehicles and was shown the options and what it would cost. wanted to know what I wanted and what they could do for me. Looked at several different vehicles and was shown the options and what it would cost. Given a good price on my trade in. Kept the sales staff there late buying and finishing paper work on my new truck so i could take it home that night. When I didn't have the second set of keys to my old truck they were very cool about me bringing them by another day. Everything was made convenient and the staff really catered to me and what I was interested in. More

We discovered Ted Britt Ford through an Internet VIP Pricing referral from our Credit Union (Navy Federal Credit Union). While we were anticipating a somewhat sterile encounter because of the "fixed-pr Pricing referral from our Credit Union (Navy Federal Credit Union). While we were anticipating a somewhat sterile encounter because of the "fixed-price" nature of this type referral/transaction, we were very pleased by the whole experience. The salesman (Ryan Carr) was very engaging and helpful. We arrived exactly at the time agreed for our appointment. Ryan was immediately available and had pre-positioned at the front door a vehicle exactly matching the parameters of our Internet search. Ryan took extra time to address every question that we had as well as to introduce us to several fascinating capabilities of the 2014 Ford Escape (selling us on the decision to trade our Volvo convertible for this SUV). However, a few of the features for that particular vehicle were not exactly perfect (color, specifically), so Ryan searched inventory and found the one single vehicle that did match our requirements. It was in a storage lot off-site, so Ryan had it quickly moved to the dealership, where it was detailed and prepared for delivery. Three and a half hours after going through the process of finding the "right" vehicle and completing all of the necessary paperwork, Ryan was still there tightening the last screw on our license plates and retrieving the sunglasses and EZPass that I had forgotten in our trade-in. His attention to detail is commendable. The time was now more that 30 minutes past closing. Jennifer Wainwright, Sabrina Morgan, and Ryan Carr were all still there making sure that everything we needed was provided or accomplished. Each of these three people was cheerful, courteous, professional, and extremely helpful. More

The service staff at Ted Britt in Chantilly is by far the best I have experienced. Their care for the customer as well as the vehicle is top notch. My SUV went in for a problem that was not so small; and b best I have experienced. Their care for the customer as well as the vehicle is top notch. My SUV went in for a problem that was not so small; and between my service advisor, Vicki, the service manager, Susan and the technician, Malachi the problem was fixed and I was kept informed throughout the entire process. Always greeted with a smile when I go in which is so refreshing, being known by name, Ted Britt truly takes the time to know its customers and doesn't just consider you just another sale, or another service job. I commend Ted Britt on the hiring of their employees who truly go over and beyond their jobs and it is very apparent. Thank you Vicki, Susan and Malachi!!! More

Although it was difficult to let go of our car that we had had for nearly 16 years, purchasing our 2014 Edge was an enjoyable experience. Our salesman, Fred Stoner, was extremely helpful in the selection had had for nearly 16 years, purchasing our 2014 Edge was an enjoyable experience. Our salesman, Fred Stoner, was extremely helpful in the selection process, especially during our test drive. Katie got us set up with the Sync account while Lisa introduced us to the system and in the process, humor and a few coughs were observed. Even the painful process of writing the check was made less so by Daniela. Thanks to all of them for such a positive experience. We are enjoying our new Edge. Carmen and Kim More

Whitney was awesome. We drove over 100 miles to deal with Ted britt Ford and would do it again for our next vehicle. Very friendly helpful Staff made us feel at home. with Ted britt Ford and would do it again for our next vehicle. Very friendly helpful Staff made us feel at home. More

Greeted right as I walked onto the lot! Allowed me to test drive each vehicle I showed interest in and worked with me on getting all the options I was looking for. Negotiated a great price for my new car test drive each vehicle I showed interest in and worked with me on getting all the options I was looking for. Negotiated a great price for my new car and even helped me find great financing. I had a great experience working with each individual in the dealership and will recommend them to friends and family in the future! More

I came into Ford with the mindset that they were a possibility, rather than the absolute goal. Upon meeting Bryan I was immediately pleased with his personality and ability to carry a conversation. possibility, rather than the absolute goal. Upon meeting Bryan I was immediately pleased with his personality and ability to carry a conversation. I like to talk and joke, and Bryan kept right up with me with clever jokes and a good personality. When I asked a question, he answered it professionally. The most impressive aspect was his willingness to say, "I don't know, but I can find out." I've had several experiences with sales folks feeding me a line of.....you get it, when they really had no idea. Bryan's candor was impressive and I felt comfortable throughout the experience. Though I was rather aggressive with pricing and incentives, Bryan never said, "No," and tried to get me everything possible. Even after I got up and headed out the door, Bryan kept trying to work the sale, which inevitably occurred. I have nothing but positive things to say about Bryan and would recommend him to others considering buying from Ted Britt Ford. In fact, I was so pleased, I asked for a stack of cards to keep in my office, in case someone asked for a dealership/sales representative recommendation. 5 out of 5 in my book. More

This past weekend my wife and I bought a 2014 Explorer from Fred. I have known and worked with Fred for years. Fred worked really hard for us to get the deal that suited us. Fred is all about helping the from Fred. I have known and worked with Fred for years. Fred worked really hard for us to get the deal that suited us. Fred is all about helping the costumer, which we really appreciate. We were able to get the deal worked out and are very happy with our purchase. Thanks Fred! More

I really had a great experience buying from Ted Britt Ford. All the staff were extremely helpful, especially Mike Kennedy whose approach I admired for several reasons including 1. Follow-up, 2. Straight- Ford. All the staff were extremely helpful, especially Mike Kennedy whose approach I admired for several reasons including 1. Follow-up, 2. Straight-forwardness and trustworthiness, 3. Effort. In fact, the entire sales staff with whom I dealt exhibited these attributes to include those sales people who always made sure that I was being helped when it seemed I might be wandering around looking for something. I also had great interactions with the post-sale folks including Sabrina Morgan and Lisa Light-- everyone had a great sense of humor and were incredibly helpful. More

We had a wonderful buying experience at Ted Britt of Chantilly. Leonia Durant was very friendly and had our car that we selected ready to go (as we had called in advance and were coming from out of stat Chantilly. Leonia Durant was very friendly and had our car that we selected ready to go (as we had called in advance and were coming from out of state). Lisa Light was very helpfull with explaining the My Ford Touch system, and even helped via text message for several weeks after our purchase with other questions that I had about that system and a few other things. She responding quickly to my inquiries and was always polite and sounded genuinely excited to help. Jimmy Son in financing was very knowledgeable about purchasing from out of state as he used to work in the state we are from. I have never bought a car from out of state before and this put our minds at ease. I only wished this dealership was closer to us so we could use them for service on our car! More