Ted Britt Ford Lincoln

The lease of my new 2014 Ford Edge was a breeze. I have been to a dozen dealers and I ended up coming back to Ted Britt to turn in my 2011 Edge and get a new one. Service, people, outstanding. been to a dozen dealers and I ended up coming back to Ted Britt to turn in my 2011 Edge and get a new one. Service, people, outstanding. More

This is my 3rd vehicle in 3 years purchased with Ted Britt/Chantilly - David Black is the reason I have returned for purchases, and since that time, I have ALL my services performed at Ted Britt Chantil Britt/Chantilly - David Black is the reason I have returned for purchases, and since that time, I have ALL my services performed at Ted Britt Chantilly, on multiple vehicles. David was promoted to New Car Sales Manager, therefore he introduced me to Whitney Sullivan to assist me with yesterday's purchase. I came into the dealership to pick up a vehicle from service, did not have a need or want for a new vehicle - go figure! The car was right, the deal was right, the incentives were right, the financing was right - the entire experience, as all of my purchases have been, was nothing less than a win-win. The level of professionalism, knowledge, customer service and concern with the team I worked with was through the roof! Because I have multiple vehicles, I am in the dealership from time to time - each and every time I am there, I have been acknowledged, genuinely, by David. Working with these additional Britt employees, yesterday, I know I will receive the same acknowledgements in the future. I had concerns not being able to work directly with David, however, Whitney immediately eliminated those concerns. His no-pressure approach and ability to truly LISTEN and his attentiveness to what I wanted - without any traditional car salesman tactics: trying to sway me in another direction, not understanding that I live on a REAL budget, dismissing conversation, going round and round, wasting my time going back and forth checking with his sales manager on what he can and cannot do - made me quickly understand he will handle ALL my future vehicle purchases. He is extremely knowledgeable about Ford products, incentives and the purchase process. His genuine concern of my having a positive experience was obvious. Being a female customer never entered the atmosphere - never even asked if I was going to do the deal with "someone else", not one condescending word nor inference - he was working with a CUSTOMER. His level of customer service and satisfaction, as previously noted, have gained my respect and, bottom line for Britt, my customer loyalty for all future vehicle transactions. Let's note Jennifer Wainwright and Mary Burroughs (training) who congratulated me, first, on my car - wow! they didn't just jump right in and try to sell me the "extras", they congratulated me! Purchasing a vehicle is a BIG deal and next to a house, one of the most thought through financial decisions. Getting a congratulations and hand shake from each of them, while they were introducing themselves, continued the great feeling I had working on this deal. Jennifer was extremely knowledgeable about the warranties, maintenance package and knew just what my vehicle was equipped with - more so that I did! Being technically challenged and hearing I have Sync in this vehicle, I dismissed that it would be used because I have a "dumb phone" - Mary said she could check my phone to see if it would work with the Sync feature and it will! She could have simply sat and listened because she was "in training", but she didn't. Clearly Jennifer is doing a fantastic job in training to make it that comfortable for a trainee to get directly involved with the customer. And, clearly Mary will make a fantastic Customer Service Rep because she is attentive to the customer's experience. Finally, Anwar Hassan who financed the deal. After understanding that I am an expert in MY finances, Anwar, like Whitney, worked with me as a non-gender customer. Generally when you get to the finance part of the house, this is where you can be made to feel "dumb" or hear what's going and not understanding, but you nod and sign and when the deal is finished and you are driving away, 4 or 5 questions about those 20 minutes with the "finance guy" circle in your head. Not the case working with Anwar. Extremely knowledgeable about the extended warranty options and the incentives. We had the loan in place within 4 minutes and he was able to offer me a fantastic rate of 1.99%. I was NOT hurried and had all the time in the world to go over the outlined purchase price, incentives, taxes, processing fee, etc. - and this was on a SATURDAY, one of the busiest days of the week where finance is backed up and one after the other customers. I've gone on and on about my Experience and I hope this will be read in its entirety because clearly, the team environment and concept that is going on in Ted Britt Chantilly is exceptional! I wanted to acknowledge each team member because of their individual talents and commitment to team success. I have been a Ted Britt Chantilly customer since 2005 and can't remember the name of a single person I worked with then. You've got a winning team there now and over the past few years and I hope they are acknowledged for the commitment they have to the success of Ted Britt. Thank you - Teresa Schimoler More

Chris made this purchase of my new Ford Fusion an enjoyable and relaxed experience. He was a very pleasant and knowledgeable salesman, ill defiantly recommend this dealership and Chris to any family enjoyable and relaxed experience. He was a very pleasant and knowledgeable salesman, ill defiantly recommend this dealership and Chris to any family members or friends looking to purchase a new vehicle. I gave Chris an idea of what i was looking for and my price range and he took care of the rest, i couldnt be more pleased with his professional recommendations. Chris even helped set up my blue tooth and showed me the options available to me in my new car as well as the warranty options. Lisa walker stopped by and made trading in my old car a smooth and easy process. Thank you Lisa, Ted Britt Ford and especially Chris for all your help. Sincerely, Jeremy Soderquist More