Ted Britt Ford Lincoln

I'd like to compliment Ms. Leonia Durant for the excellent service she provided me. Ms. Durant helped me select a vehicle and worked to get me the best pricing. She made me feel comfortable by expla excellent service she provided me. Ms. Durant helped me select a vehicle and worked to get me the best pricing. She made me feel comfortable by explaining in detail each step of the process. You just don’t get that from all sales associates. I was pleased with the service I receive at your dealership and Ms. Durant's professionalism and patience exceeded my expectations. Last week my vehicle failed the Maryland State inspection for tire tread too low and a faulty brake caliper. Ms. Durant wasted no time getting me a service appointment to have my vehicle fixed at your vehicle service department. Within a few days, the vehicle was repaired and passed inspection. Such a commitment to great customer service is to be commended. You can be sure that I will share my story and continue to do business with Ted Britt Ford for years to come. More

TB failed to provide service as promised when appointment was made. TB did not have loaner car available as promised when I arrived at the appointed time. was made. TB did not have loaner car available as promised when I arrived at the appointed time. More

The staff was understanding, helpful and made me feel comforatable purchasing my first new car. I especially appreciated Chris Ferrarese. His patience, friendliness and know-how made all the difference. comforatable purchasing my first new car. I especially appreciated Chris Ferrarese. His patience, friendliness and know-how made all the difference. Thank you Chris and the Ted Britt family. You have made me a believer in honest dealerships... More

Awesome experience! EVERY person was knowledgeable, friendly and extremely helpful. I felt like they truly listened to what I wanted, rather than overselling, and they didn't hold me "hostage" for hour friendly and extremely helpful. I felt like they truly listened to what I wanted, rather than overselling, and they didn't hold me "hostage" for hours on end. If only every car buying experience was this fantastic.... More

I called in on a 2012 Lincoln. I arranged a test drive with Leonia Durant. My husband & I were greeted at the door and Leonia was with us in short order. We took the Red Lincoln for a test drive. As w with Leonia Durant. My husband & I were greeted at the door and Leonia was with us in short order. We took the Red Lincoln for a test drive. As we rode and talked we discussed other options. We also test drove a 2013 Ford Taurus and a black 2012 Lincoln. I considered the options and models and chose the 2013 Ford Taurus. I was very confident in the transaction with Leonia. Lisa Light talked to us about the premier coating for the vehicle to keep it looking new and Jimmy Son helped us through the final paperwork & extended warranty. More

5 star + Outstanding all the way around. Not only was their Internet VIP price far lower than other dealers, they actually bent over backwards to honor that price commitment even though I did not meet re their Internet VIP price far lower than other dealers, they actually bent over backwards to honor that price commitment even though I did not meet requirement for one rebate. Everyone from Henry (salesman), Hank (internet), Lisa (Cust Svc) and Daniela (Finance) were patient, kind, and helpful. Henry Proano is the nicest, most sincere salesman I've ever bought a car from and I've bought 12+ cars. There was no 'bait and switch', there was no lying, there was no overselling or pushiness--but there was a coffee machine and bottled water. I'm from a family with car salesmen and dealers so I know the BS and tricks--there was none of that here and I would buy from Ted Britt Ford in Chantilly again in a second! I can't say that about the other Ford dealer in Woodbridge and Chevy dealer in Chantilly I worked with the same day--typical trickery and I refuse to deal with them again. More

We had a good experience with everyone in the dealership. We encountered a miscommunication with financing and the team worked hard to figure out a way to get us back on track and to where we needed to be to We encountered a miscommunication with financing and the team worked hard to figure out a way to get us back on track and to where we needed to be to purchase the Explorer. More

This vehicle purchase was made very easy by Mike, Lisa, and Sabrina. I appreciated that they understood I was under a time crunch and could not spend alot of time at the dealership. They did take the time and Sabrina. I appreciated that they understood I was under a time crunch and could not spend alot of time at the dealership. They did take the time and answer any questions we had, and made sure that if we had any problems understanding the features of our new Edge to give them a call and they would walk us through it. This is why I am rating them GREAT on all account! Financing was great and I would not have a problem recommending this dealership to anyone! More

The genuine interest, sincerity, and concern of Susan Bushey, Christina Wimbish, and Lisa Light by far was the best customer service we have experienced from a dealership. The solution in resolving a ma Bushey, Christina Wimbish, and Lisa Light by far was the best customer service we have experienced from a dealership. The solution in resolving a matter regarding the delivery of our new Explorer LTD was agreeable to all. Thanks again! More

Very, helpful and friendly employees. Michael Asay worked with me for hours to try to find just the right car for me. He was very patient throughout the whole process. with me for hours to try to find just the right car for me. He was very patient throughout the whole process. More