Ted Britt Ford Lincoln

Leonia was patient and understanding with all of my concerns. It was my very first new car purchase so I was worried about...everything. She answered all of my questions with ease and kindness. I got a concerns. It was my very first new car purchase so I was worried about...everything. She answered all of my questions with ease and kindness. I got a great deal on the car. Leonia was efficient, honest, and personable. She followed up with me via e mail and telephone to see if I had any questions and responded to my call within 24 hours. It was a pleasure working with her. She made buying my first new car...WONDERFUL!!!! More

We were interested in a mustang convertible that was advertised online, but we would not be in virginia for a couple weeks. He was very helpful with the process of making the deposit and finishing the i advertised online, but we would not be in virginia for a couple weeks. He was very helpful with the process of making the deposit and finishing the interstate taxes. Great to work with, and have us a fair price. More

I want to give a big Thank You to the team at Ted Britt Ford Lincoln in Chantilly, VA. I am a return customer and they keep getting better each time. The team were wonderful during the purchase of my new c Ford Lincoln in Chantilly, VA. I am a return customer and they keep getting better each time. The team were wonderful during the purchase of my new car. I particularly wish to commend Joe Fendrich, my sales consultant, for his in depth knowledge of the vehicle I wanted and for his assistance throughout the entire process. He worked diligently in finding the exact car I was looking for and made all arrangements to have it ready to demo and drive when I arrived at the dealership. Lisa Light should have her picture next to the definition of customer service in the dictionary. I appreciate Ted Britt adding the customer service experience to the car buying process. Not only did Lisa introduce some of the add-ons I could purchase to protect my new car, she did so with enthusiasm, product knowledge, and disarming charm. She even linked my phone to my car and gave a thorough demonstration of the hands-free system of the vehicle. Daniela Vargas in the finance department WANTS to sell cars and will do anything she can to have you driving away in a new car. She was both friendly and professional and worked up an incredible financing package for me. Keep up the good work! The story of my experience tonight will be shared with friends and family looking to purchase their next vehicle. Rob Freeman Centreville, VA More

Very impressed and happy with Ted Britt Ford in Chantilly. Wonderful experience with Randy Swan as our Sales Associate and Mary Burroughs as our Customer Service Rep. We were treated very well an Chantilly. Wonderful experience with Randy Swan as our Sales Associate and Mary Burroughs as our Customer Service Rep. We were treated very well and with honesty and fairness. Randy negotiated with us and we got the deal we wanted. There was no high pressure tactics. Randy and Mary both showed us what vehicles were available and what options were available with no pressure to buy. They just simply wanted us to know what options we had available. Jimmy Son in finance sure knows his stuff! Honest guy and very fair. In all our car buying experiences, this time with Ted Britt is by far and away the best we've ever experienced. Highly recommended!!! More

Outstanding experience, start to finish. The people that we worked with were friendly, knowledgeable, patient and helpful. We purchased two new Ford trucks. Randy Swan and Mary Burroughs were exceptionall we worked with were friendly, knowledgeable, patient and helpful. We purchased two new Ford trucks. Randy Swan and Mary Burroughs were exceptionally helpful and friendly. Randy Swan is a great salesman/representative and helped me in many ways. He answered all our questions, responded quickly to emails or texts and helped make this experience very enjoyable. Mary was very friendly and eager to help set us up in our new trucks by giving us a very informative and helpful tutorial on the SYNCmyFord program. Thanks, Randy and Mary. We love our new trucks and we had a great time shopping for them and getting them on the road! More

Leonia was absolutely wonderful when we went in to purchase our used vehicle. She looked through all the used cars with us, showed us all of our options, and in the end helped us pick out the perfect purchase our used vehicle. She looked through all the used cars with us, showed us all of our options, and in the end helped us pick out the perfect used car for our needs. She was attentive and even brought the car we ended up purchasing from another location to the one we were at so we could test drive the car, the best part was she did it without us having any obligation to purchase the car!! Her customer service was more than superior and she worked with us to get the price we needed for the car. Everyone was so friendly while we were waiting for the paperwork to be put into place so we could take home the car and made sure we had everything we needed. Ted Britt has proven time and time again to be a great place to purchase the vehicle of your needs for us and we highly suggest that everyone goes in and asks for Leonia! More

Mike Asay, is a very professional salesman, who made the purchase of my 2014 Ford Explorer an enjoyable experience. In fact, his knowledge of product, patience, and pleasant personality made my recent purc purchase of my 2014 Ford Explorer an enjoyable experience. In fact, his knowledge of product, patience, and pleasant personality made my recent purchase, one of the most stress-free vehicle purchases I have made. I would gladly refer Mike to any family member, friend, or co-worker. More

Fred Stoner and Lisa Light were nothing but exceptional, they both went above and beyond what other dealerships do. That You very much. I would buy a car from you again. they both went above and beyond what other dealerships do. That You very much. I would buy a car from you again. More

Was a pleasure working with Ms. Durant to get the vehicle I wanted. She was very patient and showed me a wide variety of options. Ms. Burroughs was very helpful in setting up the vehicle. I wanted. She was very patient and showed me a wide variety of options. Ms. Burroughs was very helpful in setting up the vehicle. More

My wife and I went to Ted Britt Ford in response to an advertisement of a car in which we were interested. As it turned out the car was at an off premise detail shop. Being a Sunday I expected to be asked advertisement of a car in which we were interested. As it turned out the car was at an off premise detail shop. Being a Sunday I expected to be asked to come back at a later time. Instead, Mike Asay called the shop owner and within fifteen minutes or so the car was delivered to the dealer for us to test drive. Needless to say we purchased the vehicle that afternoon. There were NO pressure tactics usually associated with car dealerships. I would highly recommend both Mike Asay and Ted Britt Ford Chantilly to anyone in the market for a car...new or used. More