Ted Britt Ford Lincoln

Terrible experience with sales I have been trying to lease a new Fusion Hybrid. I was quoted a price over the phone and when came in the sign the paperwork and inspect the car, the I have been trying to lease a new Fusion Hybrid. I was quoted a price over the phone and when came in the sign the paperwork and inspect the car, the price was not what was quoted over the phone. So I got up and left. The finance guy called me back within 20 minutes and offered what had originally been discussed. After assessing my needs, I chose a slightly different car that was the same price. We set up a time 4 days in the future to do the paperwork and pick up the car. I came at the chosen time and told that my car was scratched due to snow removal and that it was in the repair shop. No one had bothered to call and tell me not to come and waste my time that day. I was told it would be another 5 or 6 days before the car would be ready. After 6 days, I got a call saying the car would be ready the next day. The next day arrived and again it was not ready. So here I am, about two weeks from when I originally went in to sign paperwork and pick up a car and I have no car. I have a busy schedule and I do not trust that when I arrive that I will ACTUALLY be able to pick up my car. I am tired of wasting my time. More

I gave an excellent rating all the way across because from the beginning when I walked in the door to closing the deal and driving away in my new car the service was excellent. I will definitely recomme from the beginning when I walked in the door to closing the deal and driving away in my new car the service was excellent. I will definitely recommend this dealership and if I am ever in the market again for a car we will be back. More

My experience at Ted Britt Ford in Chantilly was absolutely fantastic. Leonia Durant was truly exceptional in explaining every step of the vehicle purchase process and made me feel I was the most i absolutely fantastic. Leonia Durant was truly exceptional in explaining every step of the vehicle purchase process and made me feel I was the most important person at Ted Britt. Daniela Vargas worked tirelessly to explain the details of the many contract choices like the extended service plans, triple care, and Ted Britt 4 Life. Lisa Light was completely awesome at explaining the 21st Century technology with blue tooth, vehicle system navigation, and getting us started on the way. The whole experience from beginning to end was truly a team effort... it was such a pleasure working with each of them in their different areas. More

The WORST EVER. 9 Hours to buy a company vehicle! Now later to find out the vehicle is not register properly....they registered my Ford F150 as a Lincoln Continental, the tags don't match.....now I'm fac later to find out the vehicle is not register properly....they registered my Ford F150 as a Lincoln Continental, the tags don't match.....now I'm facing fines due to improper registration and the vehicle was to be impounded. I have to drive the vehicle as this is my work vehicle. So I was given 30 days to correct. Now Ted Britt and Manager or the finance person know the situation and promised to correct it will not take my calls or return my calls. This proves the GROSS incompetence at their location. I should have walked when the process took so long, I did not want to lose the time invested. Now its costing me even more time and money. I usually don't take time to review companies. This time I feel I need to warn people. DO NOT USE THIS DEALER. There are others that probably need the business and might appreciate you as a customer. When I spent so much time buying I took many notes....there was construction in process, the crews working were drinking on the job! I Brought it to the managers attention, she did not do anything about it. One of the workers dropped his bottle and broke glass in the parking lot......she still did nothing of it. I should have read the writing on the wall...GO SOMEWHERE ELSE. More

We were interested in a mustang convertible that was advertised online, but we would not be in virginia for a couple weeks. He was very helpful with the process of making the deposit and finishing the i advertised online, but we would not be in virginia for a couple weeks. He was very helpful with the process of making the deposit and finishing the interstate taxes. Great to work with, and have us a fair price. More

I want to give a big Thank You to the team at Ted Britt Ford Lincoln in Chantilly, VA. I am a return customer and they keep getting better each time. The team were wonderful during the purchase of my new c Ford Lincoln in Chantilly, VA. I am a return customer and they keep getting better each time. The team were wonderful during the purchase of my new car. I particularly wish to commend Joe Fendrich, my sales consultant, for his in depth knowledge of the vehicle I wanted and for his assistance throughout the entire process. He worked diligently in finding the exact car I was looking for and made all arrangements to have it ready to demo and drive when I arrived at the dealership. Lisa Light should have her picture next to the definition of customer service in the dictionary. I appreciate Ted Britt adding the customer service experience to the car buying process. Not only did Lisa introduce some of the add-ons I could purchase to protect my new car, she did so with enthusiasm, product knowledge, and disarming charm. She even linked my phone to my car and gave a thorough demonstration of the hands-free system of the vehicle. Daniela Vargas in the finance department WANTS to sell cars and will do anything she can to have you driving away in a new car. She was both friendly and professional and worked up an incredible financing package for me. Keep up the good work! The story of my experience tonight will be shared with friends and family looking to purchase their next vehicle. Rob Freeman Centreville, VA More

Leonia was beyond helpful and a pleasure to deal with - would definitely refer to future potential customers. Mary was helpful as well during the wait for the paperwork as well. Thank you for the new truck would definitely refer to future potential customers. Mary was helpful as well during the wait for the paperwork as well. Thank you for the new truck! More

Leonia was patient and understanding with all of my concerns. It was my very first new car purchase so I was worried about...everything. She answered all of my questions with ease and kindness. I got a concerns. It was my very first new car purchase so I was worried about...everything. She answered all of my questions with ease and kindness. I got a great deal on the car. Leonia was efficient, honest, and personable. She followed up with me via e mail and telephone to see if I had any questions and responded to my call within 24 hours. It was a pleasure working with her. She made buying my first new car...WONDERFUL!!!! More

My initial impression of the dealership was controlled chaos but in a good way. The staff was friendly and professional. Good car buying experience. Leonia Durant was very helpful and ensured I understood chaos but in a good way. The staff was friendly and professional. Good car buying experience. Leonia Durant was very helpful and ensured I understood every step of my purchase. Jennifer Wainwright and was very knowledgeable and helpful in informing me about the after market services available. Overall a good experience and I would definetly go back to the dealership for my next auto purchase. More

Very impressed and happy with Ted Britt Ford in Chantilly. Wonderful experience with Randy Swan as our Sales Associate and Mary Burroughs as our Customer Service Rep. We were treated very well an Chantilly. Wonderful experience with Randy Swan as our Sales Associate and Mary Burroughs as our Customer Service Rep. We were treated very well and with honesty and fairness. Randy negotiated with us and we got the deal we wanted. There was no high pressure tactics. Randy and Mary both showed us what vehicles were available and what options were available with no pressure to buy. They just simply wanted us to know what options we had available. Jimmy Son in finance sure knows his stuff! Honest guy and very fair. In all our car buying experiences, this time with Ted Britt is by far and away the best we've ever experienced. Highly recommended!!! More