Ted Britt Ford Lincoln

I dropped off my 2014 Ford Edge on November 10, 2020 for service. What I did not count on when I dropped my car that morning was to be berated and stripped of my dignity. When I called to schedule my appoin service. What I did not count on when I dropped my car that morning was to be berated and stripped of my dignity. When I called to schedule my appointment, I could not recall the name of the package that I had bought that protects the exterior paint and the interior leather seats. The scheduler said she will look it up and include as part of the service request. Apparently, what she entered was not the actual name of the package and I was berated by the Service Manager as a result. He further berated me because I forgot my credit card, which was needed to use the loaner car. The only saving grace was that the Customer Service Rep was willing to work with me and used my credit card that was on file. Around 4:00 PM I still had not received a call on the status of my car. When I called, I was told that my car was ready, and the protective finish (ResistAll) had been applied to both the interior and exterior of my car. When I picked up my car, I realized that this was not the case – the protective finish was not applied and only my regularly schedule service was performed. They told me they could work on it while I wait. This was not an option because I had to pick up my daughter from daycare. I was not happy about having to make multiple trips. I have been servicing my car here since I purchased my car with not issue. And I have never had an issue. But I should note that this was the first time I had any dealing with this Service Manager (I do not know his name). This incident has bothered me. That is why I decided to write a review so that there is corrective action on your part, so no one else has the same unpleasant experience. Additionally, also make sure that the schedulers inform your customers what they will need to bring with them when reserving the loaner car. More

What should have been a 1.5 experience was instead a 5 hour process for no good reason. Nice enough sales guy & sales mgr, but the finance guy (Derrick Evans) went from nice to flat out cold and rude onc hour process for no good reason. Nice enough sales guy & sales mgr, but the finance guy (Derrick Evans) went from nice to flat out cold and rude once we turned down optional warranties! I am also in sales and my customers don't always purchase every option I offer, but I don't change my tune or appreciation for their business as a result. Also not a fan of these magical fees that pop up after you have negotiated a price. More

Really thought that it was great. They were willing to work with us. We were going to sell our 2017 lincoln out right but they gave us a great deal we could not refuse. Randy was great. Enjoyed working wi work with us. We were going to sell our 2017 lincoln out right but they gave us a great deal we could not refuse. Randy was great. Enjoyed working with him. The only negative I have is the car was supposed to be detailed before we left and it was less then expected. More

Tried to reach out to them for a deal. Worked with 2 different people. The first person (Evelyn Gil) never even responded at all. The 2nd person (Randy Swan) didn't do anything other than "go to his m different people. The first person (Evelyn Gil) never even responded at all. The 2nd person (Randy Swan) didn't do anything other than "go to his manager" and then stopped responding too. Overall, neither of them did much of anything at all. More

This was by far the best car buying experience I've had. Alia was great! Before running across Alia, I spent a few weeks researching, price shopping and contacting dealers to find the right deal. I knew Alia was great! Before running across Alia, I spent a few weeks researching, price shopping and contacting dealers to find the right deal. I knew exactly what I was looking for and what it would take to make it happen, but could not make the right deal work elsewhere. Then I ran across Alia, she did something I value, she worked with me to make the deal work rather than negotiate against me. She took the time to understand exactly what I was looking for, found it out of state at a different location, and continued working with me to make the deal work. All without using pressure sales tactics.. instead she focused on exceptional customer service, knowledge and making it work for both of us. She absolutely went above and beyond each step of the way. Ultimately, she had the car brought in from out of state, and delivered to me in Maryland, wow. I can't say enough about this buying experience. I ended up with the best deal AND best buying experience! I highly recommend this dealership and Alia. Thank you! More

I have received great service from Ted Britt and associates with the buying of my 2017 Lincoln Continental. The car service for repairs has been exceptional. associates with the buying of my 2017 Lincoln Continental. The car service for repairs has been exceptional. More

I recently brought my truck in for a pretty major warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a dri warranty repair for which there is a known problem. Michael worked on getting it done within a week, but failed to address a second problem of a drive line vibration, I was told it's "just how the tires are." Not true since the vibration just started but I drove away anyway and the vibration is now a real problem. Unfortunately, the original major issue returned. As all of the emails I get from Ted Britt ask, I made an appointment online and outlined the issues. Upon arriving, I get Michael again. Right out of the gate he just has a miserable disposition. After I described the issues, and watching his irritation grow, he said they wouldn't "even look at it" for two weeks to which I asked why would I make an appointment if you can't get to it for two weeks. This is where the lecture about how I should have called him to find out his workload before coming in began, how he his "engine guy" has a backlog, and everything delivered in a condescending tone. No apologies for a delay, no "I understand that's frustrating", just a smug miserable lecture from a service advisor. The way he spoke to me was ridiculous, completely lacks interpersonal skills. Regardless, when I asked what I would do without a car for two weeks, he shrugs and says "I dunno." Email to the service manager went unanswered. The reviews for this dealership say it all 2/5 stars? That's being generous. My money will be going to other dealerships. More

Excellent experience!! Samantha Carter was knowledgeable, always available, and answered all my questions. She was easy to talk with, and went above and beyond my expectations. always available, and answered all my questions. She was easy to talk with, and went above and beyond my expectations. More

I just wanted to say well done Austin! Although ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, an ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, and this was one of the friendliest dealerships I’ve been to. Well done and keep doing what you’re doing Austin! More