Ted Britt Ford Lincoln

Great Salesman Even though I didn't end up buying a car there, I had a tremendous experience dealing with Juan Mavrellis. He was incredibly responsive and helpful, Even though I didn't end up buying a car there, I had a tremendous experience dealing with Juan Mavrellis. He was incredibly responsive and helpful, worked with me over several months to try and get my perfect ride. When it was clear that he wasn't going to be able to get it from the other dealership, he was honest and let me walk without trying to stick me into something I didn't want. Ted Britt had among the lowest prices around, and I will definitely go back when I need to buy another car. I will definitely recommend Juan to friends who want a knowledgeable, accommodating, non-pushy salesman. More

The worst ford dealership in the area The manager Kyle is very rude. The sales employees provide a different quote on the email and it's much higher at the dealership. The vehicles in the The manager Kyle is very rude. The sales employees provide a different quote on the email and it's much higher at the dealership. The vehicles in the inventory have missing parts. More

Why people hate car salesman Drove two hours from Richmond. Car was as described price was as listed. Asked if I needed financing, I said no. After negotiating, I did agreed to pa Drove two hours from Richmond. Car was as described price was as listed. Asked if I needed financing, I said no. After negotiating, I did agreed to pay full asking price. Then they asked my to complete my "purchase" application on a computer. I looked at what they were having me do and it was a credit application. I refused and said this is not needed. Lila Pezeshkian then spoke to the manager Donnell Denney. Returned and handed me some paper forms that could be used instead. After reviewing, it was the same exact thing. After pushing back again on this paperwork they proceeded to invoke the "patriot act credit scam" (Google it) in order to force me to complete the paperwork to make sure I wasn't a "terrorist." I also left Mr. Garder Britt III a voicemail with my number but assume he knows the type of scams that his sales staff are trying to run on people as the businesses shares his name. Shame on all of you using the blood of our fallen heroes and those lost on 9/11 to try to make a few extra bucks bucks on a credit scam. I hope this review causes you to loose a 100x the money my credit information would have made you. More

Great Experience I'm the type of buyer that (for better or worse) knows what I want and just wants to get it done. Gabby and the whole team made my experience great -- I'm the type of buyer that (for better or worse) knows what I want and just wants to get it done. Gabby and the whole team made my experience great -- not only in the transaction, but in my other visits as well (multiple folks were very helpful). More

Lied entire time I’m not sure how to even explain how terrible the buying experience was. From the sales associate who verbally gave me the wrong trade in amount, to t I’m not sure how to even explain how terrible the buying experience was. From the sales associate who verbally gave me the wrong trade in amount, to the sales manager who wouldn’t honor the deal that the sales associate had presented once it came time to sign the papers. He wouldn’t do a single thing to try and make it better except say that the sales associate would be reprimanded. This dealership is what makes car sales have a dirty name. All they did was lie the entire time I was there. Such terrible management. I absolutely would not recommend working with this dealership if purchasing a car. More

Stay away Awful customer service. Can’t handle simple task of loan reservation and communication. No worries regarding customer inconvenience or satisfaction w Awful customer service. Can’t handle simple task of loan reservation and communication. No worries regarding customer inconvenience or satisfaction whatsoever. Have made mistakes on several visits. Sold me a known lemon and refused to take any responsibility or offer any compensation. Said I was ‘stuck with it’ and ‘it’s Ford’s fault, not ours’. They should be ashamed. More

The Unprofessional Liars Of Car Repair I purchased 2017 Ford 350 H D Dually Transit Van from Ted Britt Ford. I paid for the Works Package so they could diagnose and prediagnose issues such I purchased 2017 Ford 350 H D Dually Transit Van from Ted Britt Ford. I paid for the Works Package so they could diagnose and prediagnose issues such as brake wear. My back brakes were metal to metal after only Two thousand miles after one month of having the works performed . The Adviser Micheal Harper did not go over any findings.After complaining they told me they were doing nothing for me and if I wanted to have it towed they could look at it five days or more because they were not doing me any special favors.The service manager basically called me a liar. I email and phoned Gardner Britt III I got no response him. All I can say is thanks for treating me like a piece of crap and not giving a crap!!!! More

Extremely professional team. Abdul was great. He is extremely knowledgeable of the vehicles and does a great job explaining how all the features work. Any time I had a question Abdul was great. He is extremely knowledgeable of the vehicles and does a great job explaining how all the features work. Any time I had a question he made sure I got an answer. It was a pleasure dealing with him. Matt was very professional in finance. When I had an issue with a new vehicle Mr. Britt jumped in and made sure I was pleased with my purchase. Overall very pleasant experience dealing with Ted Britt Ford. Great team. More