Ted Britt Ford Lincoln

2014 Ford Fusion Hybrid I did a little research ahead of time, and knew that the Fusion Hybrid was a great car on paper with all of the things I was looking for in a new car: I did a little research ahead of time, and knew that the Fusion Hybrid was a great car on paper with all of the things I was looking for in a new car: excellent gas mileage, good looks, smooth ride, great features and a reasonable price. When I asked to set up an appointment to see the car, I was sent information very quickly and I got in touch with Whitney Sullivan within about an hour or so from my initial inquiry. I set an appointment up for Friday afternoon, and even got there a little earlier than originally planned. Whitney was very friendly and accommodating. The test drive went great and I had a terrific experience. The time spent from making the decision to buy and when I drove away was about 2 1/2 hours, which really was pretty good. Jennifer Wainwright was extremely friendly and helpful in getting me information about all the bells and whistles on my new car. Matt Aglio was very personable and efficient and got my paperwork and financing work done very quickly. All in all I had a fine experience at Ted Britt in Chantilly and will continue to do business with them in the future. More

Great Team! Great Service! Great Dealership! I was referred to Edres Hafizi by my Banker. My Ted Britt Team; Edres Hafizi, Matt Aglio & Jennifer Wainwright was Amazing! The Service is Top Notch I was referred to Edres Hafizi by my Banker. My Ted Britt Team; Edres Hafizi, Matt Aglio & Jennifer Wainwright was Amazing! The Service is Top Notch - Highly Recommend! The Dealership was friendly when I arrive no-pressure at all. The dealership is very clean and very neat and organized. My transaction was smooth and easy! I received Ford Rebates on my new 2014 F150 FX. Edres got an amazing deal for me and even drove my truck to my home! You guys Rock! More

Simple, Quick, Painless My first 3,000 mile service, so it should have been easy and it was. Friendly folks. Vicki told me how long the wait would be. Under promised a My first 3,000 mile service, so it should have been easy and it was. Friendly folks. Vicki told me how long the wait would be. Under promised and over delivered; just the way I like it. Thomas met me at the cashier to introduce himself and give me his card. Pretty basic stuff done right. More

Engine light maintenance appt. We brought in our Escape because the engine light was on. Andre kept us informed as the vehicle was diagnosed, and the problem was fixed in 24 hours. We brought in our Escape because the engine light was on. Andre kept us informed as the vehicle was diagnosed, and the problem was fixed in 24 hours. Thanks! More

First Service Experience at Ted Britt Ford in Chantilly We had been customers of the Tysons Ford service department until they closed recently. And from the time we first entered the Ted Britt Ford Service We had been customers of the Tysons Ford service department until they closed recently. And from the time we first entered the Ted Britt Ford Service area until we left after our car was repaired we were cheerfully greeted by numerous Ted Britt Ford employees. In starting the service experience Andre Epps was friendly and thorough in making sure we would have all of our service issues handled. When we returned to pick up our car Thomas Ramey, our service advisor, greeted us by name even though he had not previously met us. These experiences made us feel like the Ted Britt Chantilly Ford service department wanted and appreciated our business. More

Fast, Friendly and Reasonable My vehicle was totaled. I searched the internet through my insurance company USAA and found the vehicle I was looking for. I submitted requests to t My vehicle was totaled. I searched the internet through my insurance company USAA and found the vehicle I was looking for. I submitted requests to three dealerships for a similar vehicle but this dealer was the first to contact me. I mean, I barely pressed send and Nanzin was calling to set up an appointment. I worked late the day of my appointment and didn't get to the shop until one hour later. By the way I was treated you would have thought I was on time. The vehicle was ready and waiting for me. Michael did not have much to do but to be courteous and to be upfront about pricing and the process. He was great. Then Jennifer took over. She wasn't pushy with the additional products the shop had to offer and I was grateful. The entire crew of folks that assisted me through the car buying process seemed genuinely concerned about my welfare and that I get the best deal, especially Daniela. She encouraged me to do what was best financially, and having just bought a vehicle 8 months prior, I knew that this is exactly what she was doing. Matt was extremely patient with explaining the costs to me when it appeared that things were not adding up. By the time I left there I didn't have the usual buyer's remorse that I feel when I just obligated myself to a monthly payment. Then of course there was Giles who was always present, ensuring that I had continuity of service during the two days it took for me to finalize the sell. Outstanding team of folks, and they were indeed a team. More

Happy Customer Great customer service through out the entire process from first walking in to setting up my Bluetooth. I highly recommend visiting and seeing Leonia Great customer service through out the entire process from first walking in to setting up my Bluetooth. I highly recommend visiting and seeing Leonia and Mary. More

Awesome Team, Great deal. I was really impressed with the overall experience I had buying my Lincoln from Ted Britt. The entire team went out of their way to make sure my exper I was really impressed with the overall experience I had buying my Lincoln from Ted Britt. The entire team went out of their way to make sure my experience was great and that we got the financing right so i was able to get in the car I chose. The dealership itself is spotless. Very comfortable and well lit. Another good sign is it was busy.. More

Great Experience My husband & I traveled 2 hours from the Augusta, WV area to purchase a Ford Escape, which had the best price - they treated us wonderfully! My husband & I traveled 2 hours from the Augusta, WV area to purchase a Ford Escape, which had the best price - they treated us wonderfully! More

Respect is Key Initially met with David Black who allowed me to see the car while it was still being worked on and informed me of the repairs it needed before it was Initially met with David Black who allowed me to see the car while it was still being worked on and informed me of the repairs it needed before it was ready to sell. The before and after views of the car sold me when I saw it the second time. I was also confident that I wasn't getting a lemon as Joe informed of the various repairs recently completed on car. Had a good conversation about family with Joe and felt good to chat with someone I felt had similar values. Jennifer had a wonderful disposition even though I wasn't interested in any of the products she offered ^_^ . Overall I got the impression that management is obtaining and correctly training its personnel. I'm a businessman and nothing is more important than building relationships and properly training personnel for customer service! More