Ted Britt Ford Lincoln

Satisfied Customer From the test drives to the final paperwork my experience was excellent. Everyone involved was polite, experienced, and efficient. The process of buyi From the test drives to the final paperwork my experience was excellent. Everyone involved was polite, experienced, and efficient. The process of buying a new vehicle was stress free and my salesperson even followed up the very next week. More

Total lack of interest to help and unfriendly people. A deflector from under my car fell. I thought it would be something easy and fast to replace. When I got there, it took me a long time to convince A deflector from under my car fell. I thought it would be something easy and fast to replace. When I got there, it took me a long time to convince them that my car had that. When they finally did and before even looking, one of the managers (I think that by looking at the picture was Jennifer Wainwright) told me that she was almost positive that the warranty doesn't cover that (my car has 9 months) She was kind of rude during the whole process and always very negative and defensive. When they saw my car, she called me to the mechanics area and told me that the warranty cannot cover it, because I must have bumped into something because there was damage under my car. I couldn't believe it, because I haven't bumped into anything and I'm extremely careful with my car. What she showed me was some scratches under the car probably to normal use due to small pieces of stone from the road or gravel. I agreed to pay for the part. It was a Tuesday and they said it would be there in a couple of days. Thomas Ramey was my service advisor. It was Tuesday of next week and no news from them... I called and they couldn't even find my order. When finally they did, they said my part should get there on Friday. After that, no calls again. Actually I couldn't even talk to this person. I called a few times, left messages and he never called me back. I even talked to somebody using the chat system that they have on the web and they said that they would call me back. They never did. Like a week later, I went to the dealership in person wondering if they still plan to get that for me or I should go to a different dealership. Then, oh surprise, the part was there and they gave me an appointment for the following week. No apologies at all... When I finally got there, and they brought the car fixed, I checked and I noticed the deflector was totally loose. I called Thomas Ramey, the most total uninterested person I've dealt with, he looked at that and just said: "The keys?" Again, no apology or anything. I kept waiting outside and after a while I saw he came back to his desk. He didn't even care to talk to me about the problem. Before picking up the car, when I was going to pay, I noticed about a service advisor called Vicki Surface-Rytter, who seemed to be polite and helpful with the customers. I asked her for a card, in case I need to come back there. While I was there waiting outside for the car the second time, without a word from Thomas, she saw me there and asked me if everything was ok. I told her and she decided to check personally with the mechanics. She was really nice. While she went there, one of the mechanics brought my car back. I thanked her before leaving. That was my experience. Just hoping I don't have a more serious problem with my car again... I owned a Volkswagen for more than 10 years and never had anything similar to this. At least, they cared. More

great sales experience We had a specific request for what we wanted. The staff was responsive to our needs. No fuss, lots of listening and we were able to seal the deal in We had a specific request for what we wanted. The staff was responsive to our needs. No fuss, lots of listening and we were able to seal the deal in a few hours. This was our second purchase in less than two years with Ted Britt, Chantilly. Everyone we encountered on the staff worked as a team for us. We found that very impressive and refreshing. Lisa Walker took significant time to visit with us. She did this with the purchase in 2012. She treated us like a close friend and was very attentive to us while the rest of the team was getting things in order. Great job to everyone. I share good news about you to anyone I know that is looking for a vehicle. More

Good Service - Fair service charges I've just started using Tedd Britt after moving to the area a year ago. I have been pleasantly surprised by the service staffs agreeable manners; and I've just started using Tedd Britt after moving to the area a year ago. I have been pleasantly surprised by the service staffs agreeable manners; and the fact that the service charges were realistic. I'll be coming back. More

Purchased a new Ford Edge and new Ford Escape! Overall a good experience. We felt that we got really good deals on both cars and Leonia Durant, Lisa Light, and Daniela Vargas were all very helpful Overall a good experience. We felt that we got really good deals on both cars and Leonia Durant, Lisa Light, and Daniela Vargas were all very helpful in taking us through the buying process from test driving, to setting up Sync, to securing a bank loan. I would definitely recommend Ted Britt Chantilly. More

Mike Asay Provided a very high quality of conversation during the buying process. Had all the answers without resorting to reading the brochure to me---which w Provided a very high quality of conversation during the buying process. Had all the answers without resorting to reading the brochure to me---which was my experience at a competitor. Lots of product knowledge without a lot of fluff. No pressure, just respectful straight talk. More

New truck purchase We bought a new F 150 truck at this dealership. Salesmen of Edres and Randy were great. Would recommend either of them to friends for their future p We bought a new F 150 truck at this dealership. Salesmen of Edres and Randy were great. Would recommend either of them to friends for their future purchase. More

Ted Britt Ford of Chantilly! Everyone was great at Ted Britt Ford of Chantilly! Everyone was very understanding of my needs and wants in a new car. I am very pleased with my purc Everyone was great at Ted Britt Ford of Chantilly! Everyone was very understanding of my needs and wants in a new car. I am very pleased with my purchase! I never felt pushed during the entire process. Everything was thoroughly explained to me so that i knew exactly what i was getting into. I would defiantly buy here again, and recommend to a friend. More

Great Experience Andre was very professional and personable. He took the time to listen to my concerns and made sure all work was completed to my satisfaction. Andre was very professional and personable. He took the time to listen to my concerns and made sure all work was completed to my satisfaction. More