Ted Britt Ford Lincoln

Excellent Service as always! This is our 4th or 5th vehicle we have purchased at Ted Britt Ford and our experience is nothing but a pleasure! The team there took complete care of This is our 4th or 5th vehicle we have purchased at Ted Britt Ford and our experience is nothing but a pleasure! The team there took complete care of us especially knowing we just spent thousands of dollars in repairs on our Excursion in the last 2 weeks before we decided to trade it in. NEVER any pressure just complete compassion and professionalism. We will definitely be coming back. Fred never pressured us, Connie was VERY pleasant even though we didn't chose some of the options she provided and last but not least Matt was able to explain the extended plans where it made perfect sense to get them! I wish we would have done that with our Fusion!!! No issues at all, thank you all for your awesome service! It actually made buying the truck less painful than past experiences. Side note: Andre has been helping us over the previous months with warranty issues with our Fusion... thank you as well! More

My Lincoln purchase First I went to Truecars.com and looked at prices. I then called all Lincoln dealerships on the list. My first call was to Ted Britt and spoke to a sa First I went to Truecars.com and looked at prices. I then called all Lincoln dealerships on the list. My first call was to Ted Britt and spoke to a salesman by the name of Waqas Asif. He was very pleasant and sounded genuine on the phone. I called the others and was greeted by someone wanting to "sell" me right over the phone. I even had one person hang up on me when I told him that I had a truecar price. My wife and I went the following day to Ted Britt in Chantilly and met Mr. Asif and he helped my wife and I find the Lincoln MKZ Hybrid that we wanted. He was friendly, courteous, and very pleasant. We saw what we wanted, bought it and were on our way in just a few hours. It was one of the most pleasant car buying experiences we have ever had and they beat the truecar price. Their follow up with us has been great. We were so happy with our experience that when I told a friend of our experience, who was interested in buying a car, that he went and bought a Ford Explored from Ted Britt one week later. Sincerely, John and Cathy Gordon More

Happy Days are here again.. This was my first time at Ted Britt Ford , but i'll tell you one thing it won't be my last!!! OUR SALESMAN WHITNEY showed us the trucks (F 150) I PI This was my first time at Ted Britt Ford , but i'll tell you one thing it won't be my last!!! OUR SALESMAN WHITNEY showed us the trucks (F 150) I PICKED OUT one test drove it, We went inside he gave me the out the door price..it was so low and the deal was sealed. the whole dealership was a pleasure to work with. More

Got a great price and drove away happy! Chris Ferrarese met us as we came in the door. He was friendly and knowledgeable about all the Ford line of vehicles. He worked hard to find us a For Chris Ferrarese met us as we came in the door. He was friendly and knowledgeable about all the Ford line of vehicles. He worked hard to find us a Ford Fusion that we liked and that fit our budget. We came into the dealership in the afternoon wanting to test drive the Fusion. Chris actually let us have the car overnight so we could get a better idea of how it felt. We ultimately got the car we wanted and the price we wanted. The Sales and Finance staff were friendly and did not pressure us to buy any extras we did not want. More

all is well that ends well? I have dealt with Ted Britt for five new vehicle purchases since 1996. That would seem to imply a certain satisfaction with their product, brand, and I have dealt with Ted Britt for five new vehicle purchases since 1996. That would seem to imply a certain satisfaction with their product, brand, and service. But things seem to have changed in the last 12 months - since the last time I dealt with them. In speaking with four separate reps, being pawned off to voice mail, having email ignored, and generally being given neglectful treatment I came to realize that Ted Britt appears to have re-prioritized their values. After being ignored for more than a week and battling to get them to honor their commitment I am pleased to report that Jennifer W. contacted me and finally demonstrated the degree of customer service that I remember them previously having. She was cordial and understanding and she made good on the previous commitment of Ted Britt. To be fair, I have averaged the number of rating stars for each of the relevant categories based on my overall experience. I suppose it's true that all's well that ends well. I appreciate Jennifer's assistance. More

Terrible We bought a used subaru outback from them about a month ago. They got lucky in that we wanted to buy that car and had shopped around quite a bit to fi We bought a used subaru outback from them about a month ago. They got lucky in that we wanted to buy that car and had shopped around quite a bit to find it. Otherwise they would not have been successful in selling us a vehicle. The salesman acts quick to help but doesn't actually do anything and was uneducated about the car. The finance guy we worked with made us wait for over an hour even though he had no other customers and we had already agreed on a price of the car. Our unhappiness at the time of purchasing the vehicle is nothing compared to what we are currently experiencing in dealing with anyone at Ted Britt. The finance person we dealt with promised us that when the temporary registration expired to just call and they would overnight us some new ones (since the permanent registration was taking close to 6 weeks to process). We have left over 5 messages and called at least 25 times over the last week and a half. Our temporary registration expired yesterday. We can't get anyone to answer the phone besides the front desk, and no one has called us back. We can't find out the status of the permanent registration, and have not been sent more temporary ones. We have a new car we can't drive. ALL of the people at Ted Britt who we've encountered are unprofessional. Please take your business somewhere else. More

Total Team Effort made our buying experience best ever! Mike Asay gave us our first car intro and test drive - no pressure, warm and friendly and very informative (great first impression). Emily Bielanski Mike Asay gave us our first car intro and test drive - no pressure, warm and friendly and very informative (great first impression). Emily Bielanski was superb in finding the right vehicle and transparent price for us and extremely responsive once we had decided on Ford over Honda and Hyundai cars (in email and also on the phone). James Kim was personable, easy to work with and attentive to all our needs in finalizing the sale, guiding us through the process steps and having our car ready for us. Connie Caballero and Jennifer Wainwright gave us personable customer service, familiarized us with special features and support and were very pleasant to deal with. Matt Drennen was extremely informative and expertly guided us through the contract closeout and financing. Overall the Ted Britt Ford Chantilly team provided seamless professional customer service and we look forward to continuing dealer service with them in the future with our new car. More