Ted Britt Ford Lincoln

Worst car buying experience I purchased 2015 Ford Escape Titanium yesterday, January 18, 2015 at Ted Britt Ford Lincoln Chantilly because of the VIP Price of $28,454.00. They sai I purchased 2015 Ford Escape Titanium yesterday, January 18, 2015 at Ted Britt Ford Lincoln Chantilly because of the VIP Price of $28,454.00. They said I qualified because I am a student and my husband is a retired military. The sales person, Leonia Durant (she is very helpful) and we, agreed for a final price of $31,110.60, (32,349.00 Market Price less rebate of $3,250.00 plus taxes, processing fee, and registration of $2,011.60), but when we got to the financing, the finance person, Clifford Melvin added the $3,250.00 rebate back to the bill of sale plus the taxes, processing fee, and registration which amounted to $34,390.98. The supposed internet discount of $3,250.00 were never deducted to the price of the vehicle. So my VIP price was disregarded during financing. instead of getting the agreed amount of $31,110.60, Clifford added an additional $3,280.38 to our bill, despite declining to his several offers of accessories, protection plan, etc. the price of the car went up to $34,390.98 (penalizing us for being a student and my husband a military, and for asking the VIP Plan). We were supposed to get the $2,500.00 standard financing offer because we finance it to Ford, but Clifford made it appeared that we are getting $2,500.00 rebate instead. To cut the story short, we went back the next day and spoke with the manager Ronald Johnson who acknowledged the mistake in the computation, but refused to fix it. He said the $31,110.60 agreed amount was a mistake, and he could not do anything about it. Leonia mentioned the day before that there was an additional $750 rebate added to us, but Ronald Johnson said, he removed it because we do not have a coupon. He even boasted that rebate is his discretion, and he chose not to give it to us. I showed him the loyalty discount that Ford is giving to loyal customers (this is our third Ford vehicle) which was advertised in their website, again he said no; I also showed him the $750.00 cash back Ford is giving to selected Ford models, and even the $500.00 cash back on selected Ford Escape models, but he refused to listen. The only rebates we got is the $2,500.00 for standard financing. He is very rude, and he said, the only thing he could do is to say sorry for the mistake, but he will not add back the approved $750.00 rebate yesterday, nor honored the agreed amount of $31,110.60 I would like to request for the Ford General Sales Manager Dario Beltran to investigate the scam that Mr. Clifford Melvin and Mr. Ronald Johnson have been practicing in dealing with the VIP price. Discounts should be deducted to the price of the car, but they added it back causing the vehicle price to increase by $3,280.38. This is so unfair, what is the point of advertising Ford VIP price, if the finance person, Clifford Melvin is not going to honor it. What is the point of negotiating for an amount if the manager Richard Johnson would not acknowledge it? Why did they change the computation? How can they get away with this unethical business practice? Mr. Beltran, please check my paper work, the document that my husband and I signed, along with the manager who approved the final unpaid balance was missing, and cannot be found. But there is another worksheet that will prove that the agreed amount including taxes, processing fees, and registration is $31,110.60. I have a copy of that worksheet to prove my claim, though our signatures were not there, but the manager's signature part is signed. Please to all prospective car buyers, be very careful when you are dealing with finance representative Clifford Melvin, checked the figures before you sign any documents. You think you are getting a good deal, but you are not, any supposed to be discount are added back to the final price of the car, and you will end up paying more than what you bargain for. Very tricky, I felt cheated. More

Awesome service department! Andre on the green team was absolutely fantastic! I had been hunting down a problem with the power steering on my Crown Victoria, and within a few hou Andre on the green team was absolutely fantastic! I had been hunting down a problem with the power steering on my Crown Victoria, and within a few hours of diagnosis they knew exactly what the problem was. Andre communicated exactly what was going on at every turn, and was always extremely helpful and courteous. I would definitely recommend Ted Britt and especially Andre. I usually do my own work, but I will definitely be returning to Ted Britt in the future! More

CRIMINALS!!! As a previous customer DISAPOINTED! Went to the dealer and pulled the service records on a Expedition EL 2010. Despite no accidents being reported to Carfax (insurance), there is an acci Went to the dealer and pulled the service records on a Expedition EL 2010. Despite no accidents being reported to Carfax (insurance), there is an accident on file with the dealer. It was a complete work order which included sending the vehicle to a body shop for repairs for a full week. I instructed the dealer that it was unethical for them to sell the car telling people it was NOT in an accident. They told me it was my problem and if I didnt like it they would sell it to someone else, they said if it wasnt on the carfax they felt NO obligation to tell the truth!!! WHAT!?!?. I am a three time customer at Ted Britt Ford and was very disappointed to see they have gone this route. I will be forwarding this information to my partners at NHTSB. I wish that was there only infraction. I also showed the sales manager (David Poole) that the tires did not meet VA inspection standards (2/23 of an inch of depth). He literally looked at me and said "Thats your problem, we passed it". I have a few colleagues at the State Trooper office and NHTSB that will be opening an investigation next week on Ted Britt. I even told them I was still willing to buy the car if they adjusted the price to reflect an accident and account for the vehicle's tires being bald. Again, the sales manager (David Poole) looked straight at me and said "Thats YOUR problem, some other buyer wont care if the tires are bald, we passed it!". My wife was sitting there with our two year and got up and walked out before I even had to tell her we were leaving. CRIMINALS!!! More

Professional and Enthusiastic I bought a 2015 escape se from Ted Britt chantilly and can honestly say I got great value for my money. Between the discounts, warranties, and shewe I bought a 2015 escape se from Ted Britt chantilly and can honestly say I got great value for my money. Between the discounts, warranties, and shewed negotiating I don't think I could have found a better deal. My salesperson, Melissa was enthusiastic, professional and kind. She did make me work for the price I wanted, but I found the negotiation to be rewarding in the end. Check it out for yourself. More

Top Notch Experience I was looking for a Mustang and am very pleased with my new 2015 Mustang and my experiences with Ted Britt Ford in Chantilly. My salesman was Mike Asa I was looking for a Mustang and am very pleased with my new 2015 Mustang and my experiences with Ted Britt Ford in Chantilly. My salesman was Mike Asay and he was great. He listened to me, found the exact car I was looking for and was always available when I visited the dealership. Connie Caballero was very helpful in setting up my accounts and providing valuable information on vehicle protection opportunities. Daniela Vargas was wonderful. She offered outstanding information on service plans as well as helping close the deal with all of the financial and administrative details. The dealership is ultra clean, bright, has an excellent selection of vehicles, and very friendly. This has been the best buying experience I have ever had and highly recommend Ted Britt Ford in Chantilly. More

New Car Sale and Service Just purchased the 9th vehicle(new and used) from Ted Britt ford. Outstanding people to work with. Fred Stoner is superb as a sales associate. Takes c Just purchased the 9th vehicle(new and used) from Ted Britt ford. Outstanding people to work with. Fred Stoner is superb as a sales associate. Takes care of the customer. Had the car in for Resistall treatment on Tues. Received a loaner which I needed until Wed as the treatment took a little longer due to the weather. Outstanding service as always. More

service department Thomas in the service department is professional and courteous and treats me like I'm his only customer. You can't ask for better treatment than that. Thomas in the service department is professional and courteous and treats me like I'm his only customer. You can't ask for better treatment than that. More

Stay Away I wish that there was an option for zero stars. I recently purchased a used vehicle from Ted Britt Chantilly. Before entering the dealership, I called I wish that there was an option for zero stars. I recently purchased a used vehicle from Ted Britt Chantilly. Before entering the dealership, I called to inquire about the return policy (offered by competitors) and was told that all Ted Britt used cars had a 5 day return policy. Satisfied, I purchased a 2012 F150 and had a pleasant experience. The first time driving on the highway revealed a problem with the transmission. I returned to the dealer the following day (one day after purchase). I was kept waiting for a few hours to talk to a sales manager and then a general manager. The general manager told me that he would not honor the 5 day return policy and that it was his practice (and Virginia law) to never accept a vehicle return. After negotiation, he finally agreed to accept the return and give me back my trade if I paid him $4500. I was completely baffled. How could a high-end Ford dealer extort it's customers in this fashion? I offered to pay him $500 for the inconvenience - he scoffed and offered to take my $500 and keep my trade - essentially giving him my car for free and paying $500 just for walking into the show-room. I am without words. I am a life-long Ford owner and a military veteran. If you fall into either category, take your business to another dealer. More