Ted Britt Ford Lincoln

Superb Buying Experience Everyone made us feel welcome right from the statt and we perceived that the focus was on our deal. Garndner took an interest in our buying effort an Everyone made us feel welcome right from the statt and we perceived that the focus was on our deal. Garndner took an interest in our buying effort and the whole dealership was responsive and professional. I would go to TBF - Chantilly again and especially since we are going to be interested in obtaining a fleet of Transits in the future. I thought the Ford for Life guarantees and incentives made the deal happen. Dennis Corrigan More

A superb new car buying experience! Phil, Roland, Mary, and Daniela did an amazing job on assisting with our purchase of a new Ford Focus Hatchback. This was the first time we visited T Phil, Roland, Mary, and Daniela did an amazing job on assisting with our purchase of a new Ford Focus Hatchback. This was the first time we visited Ted Britt. My wife and I had not intended to purchase on this first visit, but the professionalism, price offer, and transparency of the deal we experienced was over the top. Everything was too good to pass up! A very good team...glad we chose to visit this dealer...we will be back for future purchases! John & Provi More

Over the top dealership , it was worth the 2.5 hour trip from Delaware. David Poole is outstanding along with Fred Stoner very professional and courteous. The 2012 ford F150 , it was worth the 2.5 hour trip from Delaware. David Poole is outstanding along with Fred Stoner very professional and courteous. The 2012 ford F150 Lariat was exactly what they said it was along with the pricing no hidden fees no B/S. This was absolutely the best buying experience I had, this dealership is superb Thanks again David and Fred you guys are the best. I will come back for my next car or truck. More

Worst car buying experience I purchased 2015 Ford Escape Titanium yesterday, January 18, 2015 at Ted Britt Ford Lincoln Chantilly because of the VIP Price of $28,454.00. They sai I purchased 2015 Ford Escape Titanium yesterday, January 18, 2015 at Ted Britt Ford Lincoln Chantilly because of the VIP Price of $28,454.00. They said I qualified because I am a student and my husband is a retired military. The sales person, Leonia Durant (she is very helpful) and we, agreed for a final price of $31,110.60, (32,349.00 Market Price less rebate of $3,250.00 plus taxes, processing fee, and registration of $2,011.60), but when we got to the financing, the finance person, Clifford Melvin added the $3,250.00 rebate back to the bill of sale plus the taxes, processing fee, and registration which amounted to $34,390.98. The supposed internet discount of $3,250.00 were never deducted to the price of the vehicle. So my VIP price was disregarded during financing. instead of getting the agreed amount of $31,110.60, Clifford added an additional $3,280.38 to our bill, despite declining to his several offers of accessories, protection plan, etc. the price of the car went up to $34,390.98 (penalizing us for being a student and my husband a military, and for asking the VIP Plan). We were supposed to get the $2,500.00 standard financing offer because we finance it to Ford, but Clifford made it appeared that we are getting $2,500.00 rebate instead. To cut the story short, we went back the next day and spoke with the manager Ronald Johnson who acknowledged the mistake in the computation, but refused to fix it. He said the $31,110.60 agreed amount was a mistake, and he could not do anything about it. Leonia mentioned the day before that there was an additional $750 rebate added to us, but Ronald Johnson said, he removed it because we do not have a coupon. He even boasted that rebate is his discretion, and he chose not to give it to us. I showed him the loyalty discount that Ford is giving to loyal customers (this is our third Ford vehicle) which was advertised in their website, again he said no; I also showed him the $750.00 cash back Ford is giving to selected Ford models, and even the $500.00 cash back on selected Ford Escape models, but he refused to listen. The only rebates we got is the $2,500.00 for standard financing. He is very rude, and he said, the only thing he could do is to say sorry for the mistake, but he will not add back the approved $750.00 rebate yesterday, nor honored the agreed amount of $31,110.60 I would like to request for the Ford General Sales Manager Dario Beltran to investigate the scam that Mr. Clifford Melvin and Mr. Ronald Johnson have been practicing in dealing with the VIP price. Discounts should be deducted to the price of the car, but they added it back causing the vehicle price to increase by $3,280.38. This is so unfair, what is the point of advertising Ford VIP price, if the finance person, Clifford Melvin is not going to honor it. What is the point of negotiating for an amount if the manager Richard Johnson would not acknowledge it? Why did they change the computation? How can they get away with this unethical business practice? Mr. Beltran, please check my paper work, the document that my husband and I signed, along with the manager who approved the final unpaid balance was missing, and cannot be found. But there is another worksheet that will prove that the agreed amount including taxes, processing fees, and registration is $31,110.60. I have a copy of that worksheet to prove my claim, though our signatures were not there, but the manager's signature part is signed. Please to all prospective car buyers, be very careful when you are dealing with finance representative Clifford Melvin, checked the figures before you sign any documents. You think you are getting a good deal, but you are not, any supposed to be discount are added back to the final price of the car, and you will end up paying more than what you bargain for. Very tricky, I felt cheated. More

Awesome service department! Andre on the green team was absolutely fantastic! I had been hunting down a problem with the power steering on my Crown Victoria, and within a few hou Andre on the green team was absolutely fantastic! I had been hunting down a problem with the power steering on my Crown Victoria, and within a few hours of diagnosis they knew exactly what the problem was. Andre communicated exactly what was going on at every turn, and was always extremely helpful and courteous. I would definitely recommend Ted Britt and especially Andre. I usually do my own work, but I will definitely be returning to Ted Britt in the future! More

CRIMINALS!!! As a previous customer DISAPOINTED! Went to the dealer and pulled the service records on a Expedition EL 2010. Despite no accidents being reported to Carfax (insurance), there is an acci Went to the dealer and pulled the service records on a Expedition EL 2010. Despite no accidents being reported to Carfax (insurance), there is an accident on file with the dealer. It was a complete work order which included sending the vehicle to a body shop for repairs for a full week. I instructed the dealer that it was unethical for them to sell the car telling people it was NOT in an accident. They told me it was my problem and if I didnt like it they would sell it to someone else, they said if it wasnt on the carfax they felt NO obligation to tell the truth!!! WHAT!?!?. I am a three time customer at Ted Britt Ford and was very disappointed to see they have gone this route. I will be forwarding this information to my partners at NHTSB. I wish that was there only infraction. I also showed the sales manager (David Poole) that the tires did not meet VA inspection standards (2/23 of an inch of depth). He literally looked at me and said "Thats your problem, we passed it". I have a few colleagues at the State Trooper office and NHTSB that will be opening an investigation next week on Ted Britt. I even told them I was still willing to buy the car if they adjusted the price to reflect an accident and account for the vehicle's tires being bald. Again, the sales manager (David Poole) looked straight at me and said "Thats YOUR problem, some other buyer wont care if the tires are bald, we passed it!". My wife was sitting there with our two year and got up and walked out before I even had to tell her we were leaving. CRIMINALS!!! More

Professional and Enthusiastic I bought a 2015 escape se from Ted Britt chantilly and can honestly say I got great value for my money. Between the discounts, warranties, and shewe I bought a 2015 escape se from Ted Britt chantilly and can honestly say I got great value for my money. Between the discounts, warranties, and shewed negotiating I don't think I could have found a better deal. My salesperson, Melissa was enthusiastic, professional and kind. She did make me work for the price I wanted, but I found the negotiation to be rewarding in the end. Check it out for yourself. More