
Ted Britt Ford Lincoln
Chantilly, VA
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excellent service I purchased my new escape on Monday. 4/5/15. I am a very trying and very hard to please shopper. My salesman, Randy Swann, was very patient..knowle I purchased my new escape on Monday. 4/5/15. I am a very trying and very hard to please shopper. My salesman, Randy Swann, was very patient..knowledgeable. .patient..always had a smile on his face..he wasn't pushy which is a very important trait. In fact everyone that helped me at Ted Britt Ford Chantilly was very friendly and helpful!. They worked very hard to get me a good deal and financing for my car. I can't say enough wonderful things about Ted Britt Ford and especially my salesman, Randy Swann! More
Used Ford Fusion Purchase Although generally having an excellent experience at the dealership, my only concern stems from an apparent deceptive practice of a previously unannou Although generally having an excellent experience at the dealership, my only concern stems from an apparent deceptive practice of a previously unannounced $1000+ charge for "reconditioning" of the 2012 Fusion that we eventually purchased. I went to the dealership after seeing the vehicle on cars.com in which no mention was made of the reconditioning cost (in addition to the published, rather exorbitant $689 processing fee). Despite my initial concerns, I was able to work with Mike R. and reached a price that was extremely fair. Mike, Matt, and Jamie H. were all a pleasure to deal with and overcame my inclination to walk away. In particular, Mike and Jamie took the extra steps to ensure we were pleased with the vehicle - promising to get us a missing second key and manual, as well as tutoring my daughter on the vehicle's operation and options. More
1st Custom Oredered Truck I recently ordered my first custom truck from Mike, and he was very helpful throughout the entire process. Mike kept me informed of every step in the I recently ordered my first custom truck from Mike, and he was very helpful throughout the entire process. Mike kept me informed of every step in the building process. When the truck arrived, Mike called and notified me and by the time I arrived at the dealership, my new truck was being prepared for delivery. I highly recommend Ted Britt Ford Chantilly and Mike to anyone. Thanks Mike! More
Third Vehicle My wife and I just purchased our third vehicle in the past ten years from Ted Britt. Each experience has been pleasurable and we plan to continue as My wife and I just purchased our third vehicle in the past ten years from Ted Britt. Each experience has been pleasurable and we plan to continue as repeat customers. More
first car This was the first time that i bought a car from a dealership! i had a great expereince and was a much better than i anticipated, would recommend to a This was the first time that i bought a car from a dealership! i had a great expereince and was a much better than i anticipated, would recommend to anyone. More
Used car sale Purchased a used car with the Tedd Britt inspection with all of the sales and management assurances that the vehicle was a sound purchase. 2 months of Purchased a used car with the Tedd Britt inspection with all of the sales and management assurances that the vehicle was a sound purchase. 2 months of ownership and 4 trips to the mechanic. I would rather purchase a Car from a homeless salesman living in the backseat than shop at Tedd Britt again. More
First Domestic Car Purchase The entire team worked cohesively to complete the experience. I am in my late 40's and this is my first domestic car purchase. Ford continue to grow The entire team worked cohesively to complete the experience. I am in my late 40's and this is my first domestic car purchase. Ford continue to grow, design and produce stellar vehicles applying the "More Bang For Your Buck" methodology and I will be back. Koodoos to the Finance Team. More
Outstanding Experence With Mike Asay I recently purchased a Ford Fusion Titanium Hybrid. Mike was extremely knowledgeable about the product. I would rate my experience with Mike higher I recently purchased a Ford Fusion Titanium Hybrid. Mike was extremely knowledgeable about the product. I would rate my experience with Mike higher if the scale went to six stars. I will be recommending Mike and Ted Britt to my friends for future car purchases. For my Financing Matt Aglio was able to find the best deal to meet my requirements. Overall a great job was done by all. Robie Monroe 5712745024 More
great experience until i did more research I liked these guys until I did more research and found a great price from another dealership. they said they would price match but if another dealer h I liked these guys until I did more research and found a great price from another dealership. they said they would price match but if another dealer has a competitive price, you hear radio silence from these guys. i even wanted to buy a more expensive car that they had in stock, i just wanted similar rebates (car i was buying was same make/model). if they couldnt match something i'd just love to know why. anyway i bought my car elsewhere and was very happy with the customer service. wasnt the cheapest but i was definitely treated well. More
Andre' is SUPERB! Great customer service skills Andre' is superb every time I come in for service. He goes over and beyond the expected level of service. His personality and care for the customer is Andre' is superb every time I come in for service. He goes over and beyond the expected level of service. His personality and care for the customer is evident. I am always pleased with his skill and communications. He is a treasure to the dealership. I value him and trust him completely. Other service folks I have enjoyed working with are Orlando and Ryan. Both greeted me when I had to return and their level of service was far above the norm. It's great to have happy people who are anxious to satisfy the customer and respect the time of the customer. I cannot speak highly enough of this service department. Best I've ever had in my 61 years! More