Ted Britt Ford Lincoln

Poor Customer Service We just moved here from Pennsylvania and needed a new Lincoln dealer for service and later sales as we buy at the end of the warranty period of our c We just moved here from Pennsylvania and needed a new Lincoln dealer for service and later sales as we buy at the end of the warranty period of our cars. We selected Ted Britt as it was closest and had good reviews. From the first contact it was not too good. The service person could hardly be heard on the phone (poor audio equipment and/or the wrong person for the job, a little of both perhaps?) never the less an appointment was made. We needed a loaner since it required a full day or more to complete the recall servicing so were told by the service advisor “to go in between 6:30 PM and 8 PM the night before because that is when the loaners come back in”. When we got there the two service desk people didn’t even want to make eye contact. When we did finally speak to one of the service advisors he was not rude but just barely not and the result was the same. When I asked for a loaner he just said “they were first come first serve and they had none”. No other reasonable advice was offered without us pulling it out of him. After some back and forth we asked and were told that, yes, if we came back in the morning and there were no loaners available they could get me transportation from Enterprise. They didn’t offer this unless pressed. We couldn’t, however, get a rental that evening since the department that deals with rentals closed at 6:00 (and yet we were told when making the appointment to arrive at 6:30). The next morning, I called Ourisman Lincoln in Frederick, MD. It is only a little further away from Leesburg but a much more pleasant drive with less traffic. It was a night and day difference. The service advisor could be clearly heard on the phone. He advised us that if a loner was not on hand that they would promptly get a compensated rental from Enterprise for us and that we could bring the car in at our convenience (today any time or tomorrow morning). I called Ted Britt back to cancel my morning appointment and got the same service advisor who could hardly be heard on the phone. A perfect bookend to close out this very bad dealer experience. I’m not sure about other people’s experience with the Ted Britt dealership but first impressions are very important and the one we got was VERY poor. All that went wrong could easily be fixed by good management which must be lacking at this dealership. Just clearly stating what their loner/rental car procedures and policy was seems not too much to ask, have a telephone advisor who could be heard and desk advisers who actually want to help you. They need to send their managers to Ourisman’s for training. More

Great Sales experience Mike Asay provided a fantastic sales experience. He was straightforward and fair and didn't play any games during the negotiating process. There wer Mike Asay provided a fantastic sales experience. He was straightforward and fair and didn't play any games during the negotiating process. There were a few things that needed to be done to repair the preowned car, and Mike was our personal advocate to ensure that the job was done quickly and well and that we were 100% satisfied. I would highly recommend both Mike and Ted Britt Lincoln! More

Excellent We had a great experience. Everyone was nice, great to work with, very professional but not too serious. We would recommend this dealership to anyone. We had a great experience. Everyone was nice, great to work with, very professional but not too serious. We would recommend this dealership to anyone. Our sales representative went above and beyond for us. More

Vehicle inspetion & service I will not take my E150 Ford van to his location for state inspection ever again. They added many things to the inspection that were not part of the V I will not take my E150 Ford van to his location for state inspection ever again. They added many things to the inspection that were not part of the VA state inspection. They redid work that their own shop had done 10,000 miles previously. More

Great Customer Care and Hosptiality Management Thank you for hiring veterans, I entrusted in Leonia Durant from the initial onset. My experience was exactly what I expected, BZ job well done. Thank you for hiring veterans, I entrusted in Leonia Durant from the initial onset. My experience was exactly what I expected, BZ job well done. More

Outstanding Sales and Customer Service The whole purchase experience of an automobile at Ted Britt Ford Lincoln in Chantilly was expertly handled by three wonderful people. Jack Armbruster The whole purchase experience of an automobile at Ted Britt Ford Lincoln in Chantilly was expertly handled by three wonderful people. Jack Armbruster -the Sales Consultant - very patient and extremely knowledgeable. Jack is super amiable and easy to work with even in the sometimes tedious grind of negotiating a deal. Jenny Kueny - Customer Service - puts a completely new meaning to the words "Customer Service". Jenny led us through trying to make us understand the electronics, the paint and leather coatings and all of the time with a smile and an effervescent personality. She is very customer oriented and said on more than one occasion that she is there to help anytime. Her attitude speaks wonders and she lives everything she says. Last but not least is the finance man, Matt Aglio. Matt is very professional and friendly at the same time. He also noted that he loves his job, and it was evident by the care in which he led us through the finance maze, including the warranties, maintenance and tires. I can't say enough good things about these three dedicated Ted Britt people. I would deal with them anytime. More