Ted Britt Ford Lincoln

Randy Swann Thank you Randy for going overboard & for being a great salesperson. Randy sold me my 1st Lindoln in 2003 when he was with Cherner @ Tyson's Corner. Thank you Randy for going overboard & for being a great salesperson. Randy sold me my 1st Lindoln in 2003 when he was with Cherner @ Tyson's Corner. Imagine my surprise when my husband & I went to Ted Britt Ford in Chantilly researching new cars (after an auto accident in March 2014 when my Lincoln was demolished), & found Randy sitting at the desk when you 1st enter the showroom. I loved loved my Lincoln LS, & wanted another one (well, actually, I wanted my old one back). We walked out that night with a 2013 Lincoln MKZ; I have received so many wonderful compliments from people about the MKZ. Randy has walked us through the various questions we have about it - every time. In addition, my husband recently went to Randy when he wanted to buy a new Ford F-250, & ordered it through him. Randy has been there for both of us. Can't say enough good things about Randy; I highly recommend him to others when they ask about my Lincoln MKZ and where I purchased it. Thank you Randy. More

Great Customer Service! I was very pleased with my experience at Ted Britt Ford Lincoln. I went into the dealership with the intention of purchasing a previously-owned vehicl I was very pleased with my experience at Ted Britt Ford Lincoln. I went into the dealership with the intention of purchasing a previously-owned vehicle but wasn't exactly sure which car I wanted. My sales representative, Randy Swan, was very patient with my family and I as I browsed through the different vehicles and allowed me to test drive many vehicles. He was very knowledgeable about each of the different models and helped me to ultimately decide on a Ford Escape. He walked my family and I through the paperwork, careful to detail what exactly each of the forms was describing. Patrick, Jenny, and Cliff were also very kind and helpful throughout the entirety of the process. They truly cared about making sure I was completely satisfied. I would highly recommend each of these personnel as well as this dealership to any of my friends or family looking to purchase another vehicle! More

Seamless Process Fernando Rivas was extremely helpful and didn't give up until we felt comfortable in our purchase. He didn't act like your typical sales guy, he was m Fernando Rivas was extremely helpful and didn't give up until we felt comfortable in our purchase. He didn't act like your typical sales guy, he was mindful of our concerns and ensured we'd be happy with our end result. More

They found our car! We were looking for a pre-owned Explorer with some pretty specific criteria. Leonia kept looking and looking and calling us when a possiblility came We were looking for a pre-owned Explorer with some pretty specific criteria. Leonia kept looking and looking and calling us when a possiblility came up. Then she got the perfect hit! The car we wanted with all the options we were looking for...and then some! Financing was seamless and every step of the way was detail oriented toward our needs and wants. Plus, it is close to home, which makes the service extremely easy! More

Great Customer Advocate! I recently brought my vehicle into the Chantilly Service Center for a regular oil change and miscellaneous other service items. One of the items on m I recently brought my vehicle into the Chantilly Service Center for a regular oil change and miscellaneous other service items. One of the items on my list was a strange sound my vehicle has been making. Due to the irregular frequency of the sound, I requested that a technician ride with me so that I can ensure the sound was heard and recognized by the dealership. To my surprise, Mr. Pitts, the Chantilly Service Director, rode with me. He literally 'went the extra mile' to ensure he listened to my concerns and heard the strange noise my vehicle was making. Once he heard the noise he did a few inspections to ensure it wasn't something loose in the trunk of my car or something visibly loose underneath my vehicle. His only concern was that the customer was properly represented while my vehicle was in his department's care. More

My exprience I like the way that they treat me for purchase my new vehicle. I will recommend this dealership for my friends to purchase their new vehicle form th I like the way that they treat me for purchase my new vehicle. I will recommend this dealership for my friends to purchase their new vehicle form them. More

Great Purchasing Experience on a 2015 Explorer I purchased my 2015 Explorer from Mike Asay at Ted Britt Chantilly. Mike was very knowledgeable, patient while I made my decision, and was never once I purchased my 2015 Explorer from Mike Asay at Ted Britt Chantilly. Mike was very knowledgeable, patient while I made my decision, and was never once pushy. I would recommend him to anyone looking to purchase a new Ford. More