Ted Britt Ford Lincoln

Consistently Poor Service I have taken a number of my Ford fleet to this dealership for service. It's the worst service department I have ever dealt with. On one occasion a car I have taken a number of my Ford fleet to this dealership for service. It's the worst service department I have ever dealt with. On one occasion a car sat for 4 days before they "had time" to change the oil and anti freeze. I had made an appointment for this service and when I went in to question why it hadn't been worked on, I was asked, "we're busy, what do you want me to do?" by the Service Manager. It took a week to get the car back. Last week I took anther vehicle in. It was there 7 days. For an oil change and fluid exchange. A part had to be ordered for the ignition switch. No one informed me of this until I called on day 4. I picked the car up. A day later the parts department (good guys) called to say the part was in. I left 2 messages for the service writer and one for the lane manager to schedule the repair. No one called back. Obviously they don't want our fleet of vehicles in their shop. Oh, and they entered my email address incorrectly in their system, an old trick to avoid the management reading bad CSI surveys. More

Never ever buy a car from here or frm Randy I bought car frm Randy 3 months ago. Bought the car mainly for Lifetime Warranty....JOKE JOKE ..NOTHING IS COVERED UNLESS THE MOTOR FALLS OUT I bought car frm Randy 3 months ago. Bought the car mainly for Lifetime Warranty....JOKE JOKE ..NOTHING IS COVERED UNLESS THE MOTOR FALLS OUT More

DO NOT go here pick any other place but this.... Most of these review written here are fake. Trust me. I had the worse experience at this dealership. Please do your self a favor. Pick any othe Most of these review written here are fake. Trust me. I had the worse experience at this dealership. Please do your self a favor. Pick any other dealership but this. Sales people have no idea what they are doing. More

Excellent service, excellent environment Bought a new 2015 Ford Fiesta at Ted Britt Ford. My salesman was Michael Asay. Michael was very helpful in ensuring that I got exactly what I wanted. Bought a new 2015 Ford Fiesta at Ted Britt Ford. My salesman was Michael Asay. Michael was very helpful in ensuring that I got exactly what I wanted. He took us to both car lots and was adamant about getting me the right car. After my purchase, Michael also followed through with me about the vehicle and the overall experience with Ted Britt Ford. All in all, I had a wonderful time working with Michael. More

Great night to buy a truck Nate recently sold us our 2015 F-150 and he was awesome! This is not the first time we've bought from Ted Britt and it won't be the last time. Nate k Nate recently sold us our 2015 F-150 and he was awesome! This is not the first time we've bought from Ted Britt and it won't be the last time. Nate kept laughing and made the experience a good one :) More

Easy Experience Buying mynew car Bought a new 2015 Ford Escape at Ted Britt Ford. My salesman was Mike Asay. Mike was very easy going, no pressure, friendly guy. He made the buying Bought a new 2015 Ford Escape at Ted Britt Ford. My salesman was Mike Asay. Mike was very easy going, no pressure, friendly guy. He made the buying process very easy. More

Great atmosphere, great staff Walked away feeling good about the sale ... that hasn't always been the case. Good selection of cars, Convenient location off Hwys 50 and 28. Staff w Walked away feeling good about the sale ... that hasn't always been the case. Good selection of cars, Convenient location off Hwys 50 and 28. Staff was very friendly, courteous ... although they pushed us to buy the extras, it wasn't the pressure sales I have felt with others. Nice service area with attentive staff. Over-all good layout. I would buy there again and would recommend to friends. More

Bought a Certified Pre-Owned Ford Explorer on 8/6/15 So I am not normally one to write reviews, much less a negative one but wanted to give anyone considering purchasing a vehicle at this location a head So I am not normally one to write reviews, much less a negative one but wanted to give anyone considering purchasing a vehicle at this location a heads up that will hopefully allow them to have a better experience than I did and drive away happier. I've been looking for a Ford Explorer with the third row in it to accommodate my growing family. I finally found one online at Ted Britt at a great price and sent them a note. The folks on the internet sales department were great - got a call back right away and set up an appointment to see the car the same day. The visit was set up with a sales rep (Moe) and we were to meet at 7:30pm. I showed up on time, Moe was super friendly and very keen in selling the car to me (what sales person wouldn't be right). We took the car for a test drive, I love the Ford Explorer and instantly fell in love with it. So we proceed to the paper work. All was going fine when the first red flag pops up and I am told, this car passed the 160 point inspection, followed immediately by a correction stating that it passed the 200 point inspection without issues. Now, I don't work at Ford, but they sure don't advertise either and its pretty clear that its a 172 point inspection for a certified pre-owned car bought at a Ford Dealership. But then, I wasn't going to base my decision on the knowledge, or lack thereof of a sales person. I was comfortable seeing the Carfax report and having driven the vehicle personally. Then I get handed off to Mary, again, she is a good customer focused person and very pleasant. What irked me a bit and still is irking me this morning is the following. We get to some kind of seat protection coverage that would cover any spills, marks etc... she say for just $2,500 you can have a piece of mind for the life of vehicle. Which when she sensed my apprehension was lowered to $1,400 due to the fact that I am a USAA member, Mary applied her Costco Savings and gave me an additional "friends & family" discount. I declined. So I (foolishly) purchased the vehicle at night and it was dark. This morning I go to check out the car and lo and behold there are two pen/marker lines on the back seat which I failed to notice yesterday (seats are tan and the marks are black). Which annoyed me as she was trying to push this additional coverage saying that the car was clean and pristine. Not that would have deterred me from buying it, but please know the product you are selling. Wasn't all too pleased that she changed her tone when I declined this coverage. Probably cost her some commission and it was late. Additional issues found this morning - I guess the 172 point inspection (or maybe its because it was the 160 point inspection...) is kind of useless. The wheels on the vehicle are not aligned. Now, I am no mechanic, but having to keep the steering wheel slightly to the right to keep it going straight definitely means it is not aligned. Not a big issue, but when you buy a vehicle, even a second hand one, from a Ford Dealer that is supposed to be certified you want these small issues to not be present. Oh, and the spare key barely works (have to push button multiple times) and the tailgate on the car squeaks (not sure if that is just the way it is). I just hope there are no "surprises" lurking under the hood. Last person I saw was Daniela. She was pleasant - tried to get me to finance the car through Ford, but I had my USAA paper work all done and ready. And to no surprise, they were not able to match it. She did try to scare me into purchasing additional coverage saying that I would be spending A LOT of money on scheduled maintenance if I didn't. I don't really appreciate that kind of tactic and is it wise to try to scare customers into thinking their cars are going to cost them a lot money to maintain. Doesn't really inspire too much confidence in Ford vehicles right. Other than the above, I am happy with the car. Runs great and I am looking forward to being able to haul the whole family around in one car. Just will stay away from this particular dealership and hope the other Ted Britt locations are good. Perhaps I am being too picky, but you never want to feel like you've been had when buying something. Thanks, More