Ted Britt Ford Lincoln

Easy-going and knowledgeable I was in the parking lot looking at several different cars. Had been there about 20-30 minutes with no contact and even walked into the store. It's I was in the parking lot looking at several different cars. Had been there about 20-30 minutes with no contact and even walked into the store. It's nice that sales folks are not all over you like most dealers. I was headed back to my car, and Mike was heading to the building and asked if he could help or ask any questions. I hesitated but then told him I was looking for a new Lincoln to replace my current Lincoln and didn't really see what I wanted. Then he told me they had another remote lot with many more options, so off we went, found what I want, made a deal, and left with the car all in about 3-4 hours. Mike is very knowledgeable, very-easy going, no pressure guy. We found we had some common things about living in the area. Although like most I dread buying a car, this experience was very, very good with no pressure and Mike was a great guy to work with. I highly recommend this dealership and Mike! More

Pleasant, Efficient, Prompt & Attentive I had shopped and driven F-350s at my local dealer, but when I found the one I wanted at Ted Britt I called them. The internet sales guy was super hel I had shopped and driven F-350s at my local dealer, but when I found the one I wanted at Ted Britt I called them. The internet sales guy was super helpful, and set aside 'my' truck and turned me over to Mike Asay. Before I went in, I did the online trade-in appraisal, so when I arrived at the dealership, the process was extremely straight-forward. Mike totally took care of the process and made it move smoothly and painlessly. Only "slight" detractor was the girl doing the up-selling was very persistent...that's probably why they have her doing that, isn't it? More

Great experience! Mike Asay was excellent. It was a great experience buying a 2016 Lincoln MKZ Hybrid from Ted Britt. Mike Asay was excellent. He was courteous, knowledgeable and professional. It was a great experience buying a 2016 Lincoln MKZ Hybrid from Ted Britt. Mike Asay was excellent. He was courteous, knowledgeable and professional. This is our 5th car from Ted Britt over the last 25 years. The staff is excellent and Ford makes good cars. I will highly recommend Mike and ted Britt to others. More

Keep coming back to Ted Britt Ford My family has bought 4 cars from this dealership over the last 15 years because of the great experiences we have had here. Every single person that yo My family has bought 4 cars from this dealership over the last 15 years because of the great experiences we have had here. Every single person that you encounter in the dealership is friendly, knowledgable, and ready to help with anything you need. This is not the case in many dealerships, as we found out during my car search. For example, at the other dealership we visited our sales person was unable to answer any basic questions about the car, and we stood around and waited for long periods of time and were completely ignored by other staff members. During our most recent purchase we worked with William Carson and Larry Burkes Jr. in sales, Mary Burroughs in Human Resources, and a Hokie (like myself) in Finance whose name I can't remember! I changed my mind over 20 times about the type of car that I wanted to look at/test drive and Will was accommodating and cheerful through the entire 2 day process. Larry was positive, friendly, and extremely helpful in figuring out a pricing package that I felt comfortable with as a recent grad and genuinely cared about making sure that I was happy with my new car. Mary was full of energy and humor right when we needed it, as we had begun to tire from all of the paperwork and decision making! Our experience in finance was great as well; I never felt pressured to buy add-ons and increase my pricing package. Overall a great car buying experience! More

Consistently Poor Service I have taken a number of my Ford fleet to this dealership for service. It's the worst service department I have ever dealt with. On one occasion a car I have taken a number of my Ford fleet to this dealership for service. It's the worst service department I have ever dealt with. On one occasion a car sat for 4 days before they "had time" to change the oil and anti freeze. I had made an appointment for this service and when I went in to question why it hadn't been worked on, I was asked, "we're busy, what do you want me to do?" by the Service Manager. It took a week to get the car back. Last week I took anther vehicle in. It was there 7 days. For an oil change and fluid exchange. A part had to be ordered for the ignition switch. No one informed me of this until I called on day 4. I picked the car up. A day later the parts department (good guys) called to say the part was in. I left 2 messages for the service writer and one for the lane manager to schedule the repair. No one called back. Obviously they don't want our fleet of vehicles in their shop. Oh, and they entered my email address incorrectly in their system, an old trick to avoid the management reading bad CSI surveys. More

Never ever buy a car from here or frm Randy I bought car frm Randy 3 months ago. Bought the car mainly for Lifetime Warranty....JOKE JOKE ..NOTHING IS COVERED UNLESS THE MOTOR FALLS OUT I bought car frm Randy 3 months ago. Bought the car mainly for Lifetime Warranty....JOKE JOKE ..NOTHING IS COVERED UNLESS THE MOTOR FALLS OUT More

DO NOT go here pick any other place but this.... Most of these review written here are fake. Trust me. I had the worse experience at this dealership. Please do your self a favor. Pick any othe Most of these review written here are fake. Trust me. I had the worse experience at this dealership. Please do your self a favor. Pick any other dealership but this. Sales people have no idea what they are doing. More