Ted Britt Ford Lincoln

Total Satisfaction. I helped my mother-in-law with purchasing a new car. We went to Ted Britt Ford in Chantilly, Virginia. Our sales rep, Fernando Rivas, was friendly a I helped my mother-in-law with purchasing a new car. We went to Ted Britt Ford in Chantilly, Virginia. Our sales rep, Fernando Rivas, was friendly and knowledgeable. I did not feel any sales pressure from Fernando. We test drove a Fiesta, and my mother-in-law loved the car. Larry Burkes, the sales manager, came out to work with Fernando on the pricing. We quoted the budget that we were working with, and Larry made it happen, again, without any sales pressure. Both Fernando and Larry were professional through and through, and I would recommend anyone who was in the market for a car to go to Fernando and Larry. More

First Class personalized customer service 'Without doubt, Leonia provided me the best car shopping experience I've had buying the 7 cars/SUVs/trucks over the past 20 years. This the second ve 'Without doubt, Leonia provided me the best car shopping experience I've had buying the 7 cars/SUVs/trucks over the past 20 years. This the second vehicle that I've purchased from Ted Britt Chantilly ,first was a 2011 Ford F-150 Platinum. If you haven't had the opportunity to checkout the 2016 Lincoln MKX, do it at Ted Britt Chantilly now. Lincoln has really upped the ante for American made luxury SUVs, would put them against anything MB, Lexus or Acura has to offer, plus you get fantastic personalized service! Will be getting my next vehicle from them! More

Exceptional Product / Professional People After weeks of comparative vehicle analysis, I narrowed my search down to five luxury SUVs. Before making my decision, I took every aspect into consid After weeks of comparative vehicle analysis, I narrowed my search down to five luxury SUVs. Before making my decision, I took every aspect into consideration (product, depreciation, warrantee, value/cost to own, insurance, etc.). Subsequently, one of the most important factors considered was, the sales person’s knowledge of the product and the professional manner in which/how they conduct business. Three of the other dealers, could not answer all of my questions. It was not all uncommon to hear, “I’ll check into that and get back to you…” (Knowing all the while – I already knew the answers because I really did my homework on all of the vehicles). My sales person Fernando Rivas not only had all of the answers to every question I presented, but he could back them up with eye popping demonstrations (if you have not looked at the new Lincoln – you are truly missing out!) But what really separated Mr. Rivas apart from the other dealership’s staff, was the professionalism and the curtesy in which he conducted business. Other dealerships had no problem contacting me while on test drives (on other vehicles). Some went as far as to put down anther company’s product. I find that completely unprofessional, pressuring and quite frankly rude. Never once did the sales team at Ted Britt make me feel the slightest bit pressured. From the time I walked on to the lot, until I drove my new 2016 MKX off the lot, the sales team was superb. I can say with all honesty, that I look forward to doing business with Fernando, Jenny and Mathew again! More

Service Dept I had some issues with the service department, but they are now taking care of them. We will see how everything is when I pick up my vehicle I had some issues with the service department, but they are now taking care of them. We will see how everything is when I pick up my vehicle More

Great experience Got all the help I needed!! Mike was very good to work with and answered all my questions. Everyone was very friendly. Parts person was the only let d Got all the help I needed!! Mike was very good to work with and answered all my questions. Everyone was very friendly. Parts person was the only let down. She really didn't care and not knowledgeable. More

We love our new Focus ST - Mike was great! Mike was very helpful, knowledgeable, and made the entire process an enjoyable. Mike waited around very late to see us out of the door and kept good Mike was very helpful, knowledgeable, and made the entire process an enjoyable. Mike waited around very late to see us out of the door and kept good company while we were waiting. We were both impressed with Ted Britt Ford Lincoln services and support. More

Purchase Mike did an outstanding job when assisting me with my purchase. I would highly recommend using him if you are thinking of purchasing a vehicle. Mike did an outstanding job when assisting me with my purchase. I would highly recommend using him if you are thinking of purchasing a vehicle. More