Ted Britt Ford Lincoln

We had two experiences with this dealership - the first was about a month before we purchased our 2013 Edge, when we were test driving various SUVs in this vehicle class. The sales staff that night were v was about a month before we purchased our 2013 Edge, when we were test driving various SUVs in this vehicle class. The sales staff that night were very friendly and did not pressure us into making a purchase. We took a few out for a spin, and sat on the idea of buying a Ford for a few weeks while we did some budgeting and vehicle comparisons online. Our Second experience was yesterday, when we bought our Edge from Herman Pareja. What an awesome experience. I've purchased two new Acuras and a used Honda, and have to say that this shopping experience was the most STRESS FREE, ENJOYABLE experience BY FAR. Herman was delightful to work with, and was very responsive when the first vehicle we offered was slightly scratched to source another vehicle with identical options on the Fairfax lot. It helped that we had a good sense for what we were willing to pay for the vehicle, and without hesitation Ted Britt price matched even though the vehicle had one more option than what we were interested in. Following our experience with Herman, the two ladies we worked with on financing and Sync service were knowledgable, friendly, and responsive. Financing was a breeze, and our financing expert worked with us to model six or so scenarios based on our downpayment. Again, I think what helped this deal was my wife and I having done our homework prior to entering the dealership so we knew 1.) what to pay 2.) what our downpayment was 3.) what vehicle and option packages we wanted 4.) what other dealers were offering for the vehicle. Quite frankly, if cars weren't so expensive I'd go there again next month just to work with Herman Pareja and the team. We had fun talking cars, test driving, and working the deal. While I originally didn't go to make friends with sales people, the next time we're in the market for a Ford or our friends are in the market for a Ford, Herman Pareja will be our guy. It's a pleasure to work with experienced, confident, no-nonsense sales people who earn business by being genuine; upfront; and pleasant. More

I had a great buying experience at Ted Britt Ford! I had a great buying experience at Ted Britt Ford! Everybody on staff from finance to sales were welcoming, honest, and helpful. I worked with D I had a great buying experience at Ted Britt Ford! Everybody on staff from finance to sales were welcoming, honest, and helpful. I worked with Dave Hagan, a sales consultant at Ted Britt in Chantilly, who was very respectful and made the experience very comfortable. As a first time car buyer, I was very impressed with the way Dave worked with my budget as he was up-front with all of the vehicles' features and pricing. He put very little pressure on my decision making and was extremely accommodating in every aspect of the word. Very personable and customer centric as well! More

Fast, courteos. Keth Williams was great. I arrived at 1 and was out of there by 4. Everyone was very helpful and eager to make me happy with the deal. I thought my deal was fair and will return in the fu and was out of there by 4. Everyone was very helpful and eager to make me happy with the deal. I thought my deal was fair and will return in the future. More

Wow what a great experience we had last night. We were in the market for a new Fusion and were previously dealing with Sheehy in Warrenton which to put it bluntly, wasnt too great. After a deal falling t in the market for a new Fusion and were previously dealing with Sheehy in Warrenton which to put it bluntly, wasnt too great. After a deal falling through with sheehy and making us quite aggravated we decided to give Ted Britt a call up. We first got "Igor" who was very knowledgeable about the car and pleasant to deal with. They only had one Titanium on the lot but it was out of our price range so we passed. The next day I received a call from Josh Estrada (also very pleasant to deal with) asking us what we can do to get us in that car that was on the lot, I said what our payments needed to be and he said he would get back to us. He called me about 45 minutes later to say he could get us in that car for our price range. We came back to the dealership and we were then assigned David Black who was extremely polite, friendly, and knowledgeable about the car. Christine in finance was pleasant to deal with and so was christina in customer service. Ted Britt was also able to get us a better rate than sheehy. Both David Christina were a great help in showing us the features on the car, and I will definitely buy from ted britt in the future. More

I recently purchased a 2006 Ford Escape Hybrid from Koons Ford. I have had the truck for two months and the brakes started squeaking. I went to the Ted Britt ford because it is right down the street from my Ford. I have had the truck for two months and the brakes started squeaking. I went to the Ted Britt ford because it is right down the street from my house. I was helped by Susan Bushey she was very nice and polite even though I was a half an hour late for my appointment. She looked up my account and advised me that it would be a half hour and directed me to the lounge. The show room was very nice and I talked with one of the salesman he was very nice not push at all. I felt very comfortable at this dealership about 45 minutes later which was fine somethings take a little longer then expected. Susan brought out the mechanic that was working on my truck he was very professional and explain the braking system to me and that they had checked everything, gone for a test drive and had not found anything wrong but also explained that sometimes dirt and dust can get in between the brake pads, which was a great relief to me especially around Christmas. My overall experience was great everyone was very helpful, curtious,and professional. I will be going back to Ted Britt ford with my business in the future and I will definitely recommend them to friends and family. More

Took us 2 months to get our registration. Emails went unanswered for days, phone calls returned, and I was transfered to many voicemails and busy signals when trying to get a hold of a person to talk to. unanswered for days, phone calls returned, and I was transfered to many voicemails and busy signals when trying to get a hold of a person to talk to. We will NOT return. More

Mr. Carr is an excellent salesperson,he worked so hard for us to get us approved and get the car we want,very patient,very knowledgeable and very kind,treated us very good.We are very grateful and thanx for us to get us approved and get the car we want,very patient,very knowledgeable and very kind,treated us very good.We are very grateful and thanx a million for an excellent service!!!! More

Chris was a very good salesman. He helped my girlfriend into her dream car, explained the features, and was very knowledgeable about the vehicle. He was extremely helpful during the entire process and even into her dream car, explained the features, and was very knowledgeable about the vehicle. He was extremely helpful during the entire process and even personally delivered her car to her house. He was very easy to get along with, and was better to relate to. He presented himself as a person, rather than your typical "salesman" persona. Chris also got her a great deal on her car - one that nobody in the area could come close to matching. He went the extra mile for us, and I have no doubt he does for all of his customers. If you're going to Ted Britt in Chantilly, or buying a Ford in the area I highly recommend Chris Macgregor. More

Had some issues after the sale, but Mr. Dario Beltran handled our case pretty darn well. We're deducting one star just for some minor awkwardness though, i.e, we were supposed to discuss our case with th handled our case pretty darn well. We're deducting one star just for some minor awkwardness though, i.e, we were supposed to discuss our case with their GSM, but she instead sent Mr. Dario to deal with us. On the side note, we don't regret having talked to him as he is a very chill guy and a breeze to hangout with! The sale was carried out by Keith (a guy so friendly that you'd probably make him your beer buddy!), and he will hopefully get our business on a 2014 Boss 302 and a Navigator L. The bottom line is, people like Dario and Keith are professional enough to know that even a mere $2000 sale can spawn a $100,000 sale out of no-freakin-where ;) More