Team Volkswagen of Hayward

They gave me their word that they would include bluetooth installation and then they said they never said so. Customer Service did not believe me and so my experience with this dealership is that they don't installation and then they said they never said so. Customer Service did not believe me and so my experience with this dealership is that they don't believe the customer or relate well to the customer and they don't stand by their promises! More

I bought a Volkswagen Passat (new car) from this dealer back in Jun 2000. Ofcourse, they pressured me to buy the extended warranty for $1000(7yr 100K). Anytime there was a repair, I asked them if the part back in Jun 2000. Ofcourse, they pressured me to buy the extended warranty for $1000(7yr 100K). Anytime there was a repair, I asked them if the part is covered under extended warranty but was always said NO by this Service consultant. I did a repair at 70K miles and paid around $150.00(Without the Tax). The same part needed to be replaced at 90K miles and this time I was physically present at the dealer and was again told the this part was not covered by the extended warranty and my deductible would be more than the cost and blah..blah..blah. I insisted on calling the extended warranty company(Since I knew I had $0 deductible) and when he did make a call....guess what..This part is covered by my warranty. Now, this time the price of the part with Labor and taxes are $101.00 Also, They would not reimburse the amount because it is too late... You know what reason they gave me...That I didn't inform them about my extended warranty at the time of my first repair...Don't even think of going to the manager...She is even rude than the staff.. More

bought a used car, 2003, 47,000 miles. When I was looking for a car they were very friendly and joking around. Maybe I am naive or too trusting, but this friendliness turned out only to be a mask. First thin for a car they were very friendly and joking around. Maybe I am naive or too trusting, but this friendliness turned out only to be a mask. First thing, I bought the car under the conditions that they would fix certain cosmetic things like a tear in the window liner, missing mirror, cleaning, etc. they did none of this except a vacuum/shampoo of the car. Furthermore, when I test drove the car, I did not hear any noises. However, 24-hours after I got the car, I heard several and had to bring the car back 3-4 times. There was squealing from the brakes, a clunking/grinding noise, and a squeal when I turned the wheel. After the last time bringing it back, they had a mechanic drive in the car with me. He heard all of these noises as well, however they told me that there was "nothing wrong" and what did I expect buying a used car? Well, I expected to get a car that was not falling apart. Instead I threw $8,000 down the toilet. More

I could not believe how many "car salesman scam tactics" this guy through at me. Basically tried to get me very confused by juggling numbers left and right (I am a woman, but well versed in buying tactics" this guy through at me. Basically tried to get me very confused by juggling numbers left and right (I am a woman, but well versed in buying a car. I can handle it!) I knew what he was doing as he was doing it. He clearly assumed I knew nothing, and apparently thought I didn't know any math. Secondly, he tried and tried and tried to get me to talk about my trade in. I in fact have a very nice trade in, but know enough that I KNOW I should just sell it on my own. Despite that, once he heard what my current car is, he just started writing up deals left and writing, offering me all sorts of numbers for the trade-in. Of course, this is just part of the tactic to confuse the numbers so that I can't tell how much I'm actually paying. By this time I KNEW I was not going to buy a car from him. But I enjoy baiting slimey salespeople, and then cutting bait myself. Let's hear it for the consumer. So I played along with the trade-in, mostly interested to see where it would go. The final tip off: He told me he would give me additional discount if I agreed to have the sales price of my trade in listed at MANY thousands of dollars below what he was actually offering to pay for it. That, plus a whole lot of other number games he tried, was the final straw. I did what I hope all buyers know how to do: WALK OUT!!! At the first sign of slimeyness, just WALK OUT. There are plenty of cars out there, and there ARE some good dealers. For people in the East Bay of San Francisco area, try Dirito Brothers. Had a good experience there. More