Team Toyota of Glen Mills - Service Center

When my son from Conn. visiting me in Delaware lost his FOB key for his Prius, Carousel staff was more than willing to assit getting him into his locked car and on his way. They were friendly, cooperative FOB key for his Prius, Carousel staff was more than willing to assit getting him into his locked car and on his way. They were friendly, cooperative and,knowing this was an emergency, assisted immediately. Before having the car towed to the dealer, my son found his key which had fallen out of his pocket behind a chair. The emergency was over but the staff at Carousel is to be congratulated. They were wonderful in this emergency. Thanks so much from a grateful father and grandfather. Jim O'Toole More

I have a 1996 Camry . I worry that I might have a problem and if there is a problem that I will be able to get the parts. Carousel service manager, Mike Stover, the Carousel mechanics and Gloria Jon problem and if there is a problem that I will be able to get the parts. Carousel service manager, Mike Stover, the Carousel mechanics and Gloria Jones listen when I describe a set of symptoms, diagnose the problem and correct it . They have been 100% accurate in every case and the job done was perfect. When I leave the dealership I am confident the job was done right . I trust them. They almost feel like family to me. More

Service is easy, you can call or schedule an appointment on-line. The service is great! It is serviced right the first time, and the service is delivered on-time and at the stated quote. The service team on-line. The service is great! It is serviced right the first time, and the service is delivered on-time and at the stated quote. The service team explains what has been done, and makes sure you are satisfied. The availability of service is great! you can drop it off or wait, Carousel fits the service appointment to your schedule. I have purchased three cars in the last year from Carousel and continue to recommend them to all. More

We were treated very well when we arrived even though the service desk was trying to use their new computer system and checking in was a little slow. The work was done in a reasonable amount of time. The wai service desk was trying to use their new computer system and checking in was a little slow. The work was done in a reasonable amount of time. The waiting area was large and nice, free coffee and donuts, very clean. Price for the service was reasonable. Good experience overall. More

I purchased my Rav4 three years ago and at that time was impressed with the friendliness of Jeff Kenny, the General Sales Manager. I took advantage of Obama's cash for clunkers policy and took a very worn impressed with the friendliness of Jeff Kenny, the General Sales Manager. I took advantage of Obama's cash for clunkers policy and took a very worn out work van in for trade. Jeff worked me and advised me like a friend. He helped me to get the monthly payment that I could afford. He also recommended that I use the dealership for regular service visits to maintain the health of my vehicle. The quality of the vehicle is not worth mentioning, it's a Toyota! It's great! The most unbelievable thing about the purchase of my vehicle is that I look forward to going there to have it serviced. Mike Stover in the service department provides good service not only on the phone while making the appointments, but gives personal service while I'm there. Not like other greaseball car service men that I have had in the past. He may recommend some preventative maintenance but doesn't get pushy or give me dooms day scenarios if I pass on his recommendations. I trust him. This is just the tip of the iceberg for this dealership. When you take car in for service I recommend waiting while it is serviced. They have Saturday hours, A spacious TV room, a place for kids to play, and free internet. Did I mention the free coffee machine and donuts! More

I have used Carousel Toyota for service on an Avalon and a Lexus for over 10 years. I have found their service department to be run by highly professional, honest and fair service managers who consistently a Lexus for over 10 years. I have found their service department to be run by highly professional, honest and fair service managers who consistently treat me with respect and share information in a clear manner. I have never felt like they pushed expensive repairs on me when they weren't needed. They have been clear with options, prompt in their follow-up and trustworthy in all my interactions. Although I don't need a new car yet, I would very likely buy it from the dealership based on how I have been treated in the past. Also, I appreciate the fact that after every single service appointment, no matter how big or small, the co-owner of the dealership calls to ensure my experience was positive. She seems genuinely concerned about anything that would cause dissatisfaction in dealing with her team. More

I have had another dealer do work for me for 5 years. 50% of the time I had to go back....work done correctly the first time at this dealer. Always an excuse with the other dealer.. 50% of the time I had to go back....work done correctly the first time at this dealer. Always an excuse with the other dealer.. More

I live over an hour away and traveling to and from Carousel for service is wel worth it! I recently requested my Prius be finished so that I did not have to sit in the five o'clock Friday traffic goi Carousel for service is wel worth it! I recently requested my Prius be finished so that I did not have to sit in the five o'clock Friday traffic going home. I received a call at approximately 12:30 that the service was complete and the service person mentioned my request. Nice personal touch along with courteous and timely service. Our purchase experience with Tom Walsh three years ago was justbas seamless. More

This review is regarding the Service Department of Carousel Toyota in Glen Mills, PA. I brought my car there on September 13, 2011 to have a recall issue taken care of. There were five or six parking Carousel Toyota in Glen Mills, PA. I brought my car there on September 13, 2011 to have a recall issue taken care of. There were five or six parking spots directly outside the Service Department, each of which had a large pole blocking the space. I ended up parking just beyond those spots, temporarily blocking several parked cars. I ran inside quickly to ask where I should park for their convenience. There is a large red stop sign as you enter the Service Department room with a sign asking you to wait till called. There was no warm greeting from anyone, just a "We'll be with you shortly, Ma'am," from a young woman. When the man finally called me forward, I explained to him that I hadn't been sure where to park, and that I was blocking traffic. He said, "There are 120 spots in the parking lot. I can see one right there." Seriously! What kind of way is that to greet a customer? No smile with that remark, no indication that he was kidding around, just seriousness as he stared at his monitor, entering the information from my registration card into the computer. I work at the front desk of a doctor's office, so in a sense I have a similar job to a service manager. I am the first person the patients see when they arrive, and the last they see as they leave. My treatment of the patients is a direct reflection on the doctor. I would lose my job if I treated patients in the same manner in which I was treated this morning. It's said that if a person is happy with service they've received, they might tell 1 person, but that if they are unhappy, they'll tell 10. I'll be telling at least 10 people not to go to Carousel Toyota. More