Team Toyota of Glen Mills - Service Center

Tire issue on my leased van I have bought and leased several vehicles from Carousel/Team Toyota of Glen Mills. I've always loved all of my Toyota's and the customer service I've I have bought and leased several vehicles from Carousel/Team Toyota of Glen Mills. I've always loved all of my Toyota's and the customer service I've always received. I recently had an issue with the tires on my Toyota Sienna and after only having 18,000 miles on my leased Sienna, I gave the service department at Team Toyota a call. Randy in the tire department was extremely attentive to my issue and was very understanding. I later brought the vehicle in and met with Randy and the service department manager, Joe. After a bit of going back and forth, Joe and Randy were able to go above and beyond and help me with my situation. These two men are part of the reason me and my husband will both be leasing Toyota's again. Thank you Joe and Randy for helping me and making a really stressful day turn around. More

Quick and efficient Solved the problem and found more to fix. Good communication with us on timing of the fixes. Wish they didn't find so many issues and efficient Solved the problem and found more to fix. Good communication with us on timing of the fixes. Wish they didn't find so many issues though. More

Very helpful with major repair I needed a new transmission and the team did a great job working with me to make it as affordable as possible. The also provided a rental while the ca I needed a new transmission and the team did a great job working with me to make it as affordable as possible. The also provided a rental while the car was being repaired. More

Recall The staff were quick, efficient and helpful. Service was completed in the time I was told it would be done. Dealership provided a rental car which w The staff were quick, efficient and helpful. Service was completed in the time I was told it would be done. Dealership provided a rental car which was convenient. More

ALWAYS GREAT IN OUR HOUSEHOLD OF SEVEN DRIVERS THERE ARE FIVE TOYOTAS. FOUR WERE PURCHASED FROM TEAM TOYOTA IN CONCORDVILLE. THEY HAVE ALWAYS BEEN SERVICED BY IN OUR HOUSEHOLD OF SEVEN DRIVERS THERE ARE FIVE TOYOTAS. FOUR WERE PURCHASED FROM TEAM TOYOTA IN CONCORDVILLE. THEY HAVE ALWAYS BEEN SERVICED BY TEAM TOYOTA SO WE KNOW WE ARE GETTING THE CORRECT SERVICING.. WE HAVE NEVER HAD A PROBLEM OR QUESTION AND THEY ALWAYS ASK FOR DOING ANY REPAIRS. I AM SURE THIS OUTSTANDING CARE AND SERVICING WILL CONTINUE. IT IS ALWAYS GOOD DOING BUSINESS WITH TEAM TOYOTA. More

Team Toyota is amazing I always have a great experience dealing with Team Toyota. Their employees are very nice and the job is done right. I would recommend Team Toyota to a I always have a great experience dealing with Team Toyota. Their employees are very nice and the job is done right. I would recommend Team Toyota to any of my friends. More

Great very Professional Friendly people price was right on great timing beautiful building plenty of parking free food great service great atmosphere great finance clean car Friendly people price was right on great timing beautiful building plenty of parking free food great service great atmosphere great finance clean car the end More

Not the greatest Customer service representatives are have the attitude when you ask them for anything. Service is terrible just for oil change. And it’s not just one Customer service representatives are have the attitude when you ask them for anything. Service is terrible just for oil change. And it’s not just one time. All the time. I have multiple vehicles and I don’t see this type of service anywhere else. I am ready to go to Sloan in Malvern where my spouse takes her vehicles. I am disappointed to say the least. More

mileage service and state inspection The service person was Mike Stover and he was courteous, knowledgeable, and professional. He advised the estimated time of repair and it was very acc The service person was Mike Stover and he was courteous, knowledgeable, and professional. He advised the estimated time of repair and it was very accurate. He asked if we wanted the car washed and afterward if we wanted to set up the next appointment. More

Seat repair under Procall program During routine scheduled service asked that a hole in rear seat be repaired under Procall coverage. Was told photos would be taken and reviewed for ap During routine scheduled service asked that a hole in rear seat be repaired under Procall coverage. Was told photos would be taken and reviewed for approval. A month later after no follow up, I called for an update and was eventually scheduled for a repair of the seat. No follow up is disappointing, and trying to explain why I called for a response was also confusing. More