Team Toyota of Glen Mills - Service Center

PLEASE READ-Critical for current or potential customers. If there were zero stars from my LAST EXPERIENCE ONLY that is what I would put. I bought my car from Team Toyota in Glen Mills (called Carousel Toyot If there were zero stars from my LAST EXPERIENCE ONLY that is what I would put. I bought my car from Team Toyota in Glen Mills (called Carousel Toyota then) in 2005 and happily brought my car back there for service for the past 15 years with the team that Chris Hine oversaw (apparently he retired so I was not able to work with him this past visit). I recently took my car to them in July 2020 for inspection. The person who ran the team came to get me in the waiting area and told me "we put your emissions sticker on but for the car to pass the safety inspection it needs at least $6000 in repairs" and that "maybe it's time to think about trading it in." The level of distress that this can cause someone who doesn't understand cars is extraordinary. I told him I didn't understand as some of the things he mentioned were the same as they were the last time I got an inspection there and he stated "well that mechanic is no longer with us so we can't ask him" (makes me wonder if his honesty didn't fit with the new regime). As my car is probably worth 2500 at best of course I left. Fast forward to today. I found a reputable repair shop with kind people who apparently don't make their living ripping people off. I showed the mechanic the list that Team Toyota gave me of what was "wrong" (which I had to ask for when I was there) and he laughed and stated "what did they try to charge you like 2500 for this?" I said no, 6,000 "at least." His jaw DROPPED. Fast forward to this moment- they are fixing several important things on the list (several others do not need fixing at all) and I am being charged 1100 dollars. Team Toyota did themselves a disservice because I had every intention of buying my next Toyota from them. I will be buying a new Toyota at some point, but they will never get my business again. The mechanic I saw at the repair shop where I am currently told me he sees people come in after having been given exorbitant charges from Team Toyota "all the time." Perhaps Team Toyota doesn't care that they have permanently lost a customer, but thank God for online reviews (and Karma). Also, I unsubscribed from all the emails I started getting about buying a new car from them (obviously not a coincidence). Folks-if you have an older car that you are trying to keep going, find another dealer. I'm sure if you have a new car that you bought from them they will treat you just fine. Be well all! More

Very happy! Very organized service center. Beautiful waiting area and transport to local shops while you wait. They are very quick and my car is great the employ Very organized service center. Beautiful waiting area and transport to local shops while you wait. They are very quick and my car is great the employees are courteous and really listen and assist you. More

Mirror problem I experienced a small problem with the button controller.I was handled in a friendly professional manner.The guy deserves t great review and hope he i I experienced a small problem with the button controller.I was handled in a friendly professional manner.The guy deserves t great review and hope he is appreciated A mechanic found a tire problem and replaced the tire.It could have saved my life More

Excellent Service Donna was very easy to work with. He communicated everything that needed to be done with my truck very clearly and was very helpful throughout the who Donna was very easy to work with. He communicated everything that needed to be done with my truck very clearly and was very helpful throughout the whole process More

Service department repairs Efficient service and excellent customer service. The valet service makes it much easier as well. Car repair made easy for the consumer. It was gr Efficient service and excellent customer service. The valet service makes it much easier as well. Car repair made easy for the consumer. It was great. More

Usual Fine Service. Got inspection, oil change, lub, and rotation as always expertly done on my 2013 Yaris. Very satisfied as always. Thank you as always. Frank McDani Got inspection, oil change, lub, and rotation as always expertly done on my 2013 Yaris. Very satisfied as always. Thank you as always. Frank McDaniels More

Sevice Jill and bob Mears’ did a great job explaining my service. Sat down with me through the process. I will come back and recommend services to my friends Jill and bob Mears’ did a great job explaining my service. Sat down with me through the process. I will come back and recommend services to my friends More

Long time wait for simple oil change I think 1.5 hours for just simple oil change is a long time. They will recommend to fix or change stuff in car but will not put it in writing I think 1.5 hours for just simple oil change is a long time. They will recommend to fix or change stuff in car but will not put it in writing More

Always timely, always cordial. Let me know exactly what’s. Because I am most satisfied with service provided. My questions are answered cordially and honestly. No service is rendered without checking with me f Because I am most satisfied with service provided. My questions are answered cordially and honestly. No service is rendered without checking with me first. I love some of the courtesies given, I.e. washing my car🤗 More

Great Service Experience at Team Toyota of Glen Mills I have had great experiences with the dealer service at Team Toyota of Glen Mills, PA. I know I can count on my Service Advisor, Chris Hihn as well a I have had great experiences with the dealer service at Team Toyota of Glen Mills, PA. I know I can count on my Service Advisor, Chris Hihn as well as others in their Service Dept. to provide great service and advice on what is needed to keep our cars in top shape. They also provide coupons which are great when repairs are needed. More