Team Toyota of Glen Mills - Service Center

I brought my car in for a few issues twice in the last two weeks. Each time I was lucky enough to deal with Mckenzie Durham in the service department. She took the time to go over my issues with me and he two weeks. Each time I was lucky enough to deal with Mckenzie Durham in the service department. She took the time to go over my issues with me and help me decide the best way to describe them to the service technicians. She was patient and followed up with me multiple times while I was waiting for my car, to give me updates on what was found and to make sure I was ok going forward with the work. She was very cordial and she did it all with a smile on her face. It was probably the best customer service interaction I have had with anyone not just for a car service but for anything that required dealing with a company representative that was providing some type of work, service, etc. for me. Mckenzie would be a prime candidate for a public relations job, I found her extremely pleasant and knowledgeable to deal with. Thank you Mckenzie, Bob Fidelibus. More

Went in for an inspection 10-29-22 and was left with wet carpet! Never had such a bad service visit before. It started with a high quote for the inspection, since my appointment last year was one day shor carpet! Never had such a bad service visit before. It started with a high quote for the inspection, since my appointment last year was one day short of one year ago. Nobody mentioned that when I made the appointment though. Was told I had a light bulb out and signed off on replacing it. 90 minutes later, they told me my car was ready. The valet got out and I noticed the floor mat on the driver's side was soaking wet. Weather was totally dry - and so was my car when I brought it in. The valet couldn't explain it. The service advisor said he would talk to the manager to figure out what happened. I just wanted the water removed from my car ASAP. Instead he asked me to wait another hour for somebody in detailing to clean it up. After 75 more minutes they told me the car was ready again, yet I picked up the mat and found water underneath - the carpet was soaked. Had to leave, but spent time at home with rags pressing on it an squeezing out as much as possible over the next few days. This led to a lot of time cleaning and stressing over something that never should have happened. After going there for every 5K or 10K mile maintenance service and inspection for nearly 20 years, this experience was the worst. Got a call from customer care rep who said they would look into what happened. A few days later she said the technician claims he told me about the water and that there was a leak problem in my car. That's two more lies. The only times the advisor spoke with me were at check-in, going over items in my printed Visit Summary, sending me to the cashier, and hearing my complaint about the water. The summary says NOTHING about water or a leak. It says they inspected the floor mats, though. There is a checkmark after that bit. My advice is to avoid this place. For anyone going to this place for service anyway, take detailed pix of your car inside and out - before and after they touch it. My pix are on my Google review. More

Oil change resulted in a scratched hood and very rude attitude when I returned to questioned why my new truck made a clanging noise when driving away. Turns out a tool was left on the under carriage and attitude when I returned to questioned why my new truck made a clanging noise when driving away. Turns out a tool was left on the under carriage and was banging around. I'll never go back even for my next four free oil changes. After spending $47,000.00 you would think they would show up to service it but they didn't care about me at all. More

The service here is great! The Service manager Joe K has always been thorough and professional. Very much recommend. always been thorough and professional. Very much recommend. More

Great service and extremely accommodating to work with compared to other dealerships. I will continue to recommend this dealership ( especially the service department) to all of my friends and family compared to other dealerships. I will continue to recommend this dealership ( especially the service department) to all of my friends and family More

After recently moving to the area I was looking for a new Toyota dealer to call home. The manager Joe K personally talked me through my options and showed true compassion for my financial situation and my ve Toyota dealer to call home. The manager Joe K personally talked me through my options and showed true compassion for my financial situation and my vehicle. Needless to say my car is back up and running! I will be sure to come back to Joe K and his team! More

Upper management, as well as ownership could care less about customer service and business integrity. Service Manager, Joe Krupiak, is lacking the ability to deal with customers inconvenienced by poor ser about customer service and business integrity. Service Manager, Joe Krupiak, is lacking the ability to deal with customers inconvenienced by poor service and mis-information. Was called a “moron” and “clown” by Joe for questioning why my Truck hadn’t been looked at 3 hours after my scheduled appointment time. As they say, “the true test of a business”s customer service is not when things are going right, but rather what is done when things go wrong” More

Beware of the Service Department at Team Toyota Glen Mills! I'd bought my cars from Carousel Toyota bought by Team Toyota and worked with the same service person, Chris Hihn, for, at least, 12 years. Wh Mills! I'd bought my cars from Carousel Toyota bought by Team Toyota and worked with the same service person, Chris Hihn, for, at least, 12 years. When he was let go by Team Toyota, everything changed from excellent to the absolute worst! I could not add more negatives than those reviewed by others....they are all accurate. I would give Team Toyota ZERO STARS if possible. There are multiple other excellent Toyota Dealerships. Make the effort to find them! More

ZERO STARS. Brought my vehicle in for an alignment. Team came back and said it needed much more than an alignment. Was informed replacement of entire front wheel (ball bearing steering wheel column and whe came back and said it needed much more than an alignment. Was informed replacement of entire front wheel (ball bearing steering wheel column and wheel hub)was necessary to consider the car "safe" I was quoted a total price of $1400. I received a call from service manager the following day who informed me the price they quoted me was just for the parts for some reason "the system" which is supposed to calculate labor cost into invoice didn't include it. I was informed that the additional cost for the labor was north of $600 but they were willing to "work with me" and split the difference with me and charge me their "cost" because the error was on their part. I felt stuck they already had my vehicle and if I take it somewhere else for another estimate then I'm further inconvenienced and without a vehicle for at the very least an additional two days. After subsequent conversations they said the "best" they could offer me was $230 for their labor mistake. Claiming since they covered a rental for me for two days and with labor discount they were already absorbing $500 on the total job. In my opinion their error, their cost. I have purchased four cars from this dealership and recommended several family and friends to purchase vehicles from them. I relayed to them in the long run they are going to lose much more than $236 with the poor service they provided in this instance. I went in for a $100 alignment and came out with an additional $1500 worth of expenses. More

Great service all around even the valet department.!! No complaints here. Valet went out of their way to help!! Look forward to continuing with my service here. complaints here. Valet went out of their way to help!! Look forward to continuing with my service here. More