Team Toyota of Glen Mills
Glen Mills, PA
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My husband and I bought a Toyota Sienna from Jim at Carousel Toyota a few weeks ago. We had originally intended to just look, take a test drive and weigh our options on some different brands/models. W Carousel Toyota a few weeks ago. We had originally intended to just look, take a test drive and weigh our options on some different brands/models. We had put this off for a while and one of the reasons is because our car buying experiences have typically consisted of a sales associate pressuring and hounding us. This is exactly the opposite of what happened at Carousel. From the very start, Jim was very down to earth, gave us the keys to a Toyota Sienna for a test-drive and stepped back so we could decide if we liked it. It turns out we loved it and felt that it would be a very practical car for our family. Jim sat down with us, went over our options and had everything laid out in front of him. I have to say, although quiet, Jim is really funny. Even the negotiating process was pleasant. What really impressed us though, was how Jim acted AFTER the sale. It was obvious his number one goal was for us to be completely happy and satified with our new purchase. He spent a good deal of time going over all of the bells and whistles and patiently answering our questions. He even called to follow up to see how we liked our new Sienna. We could not be happier with our experience with Jim - we kind of missed him when we left:) More
My family and I had the best possible experience dealing with Dave Castor at Carousel Toyota. We had gone to several dealerships in VA, MD, DE, NJ, and PA. Carousel Toyota was by far the best. Dave bent ove with Dave Castor at Carousel Toyota. We had gone to several dealerships in VA, MD, DE, NJ, and PA. Carousel Toyota was by far the best. Dave bent over backwards to make our experience the best possible one. The car was accurately described online and it was in great condition when we went to look at it. Other dealerships tried to bully me into buying their cars, which were not in as good condition, but Carousel was nothing but supportive of my extensive research process. The purchase itself was fast and pain free. Dave made sure that the car was detailed and perfect sitting right out front when we came to pick it up. We used to buy all of our Toyota's in a dealership in DE, now we do not want to go anywhere or deal with anyone other than Dave Castor at Carousel Toyota. More
From the moment I walked through the showroom door, I felt welcomed. The atmosphere is very professional, yet friendly. I have high praise for my salesperson, Daryl Garfinkel. He listened to my wishes an felt welcomed. The atmosphere is very professional, yet friendly. I have high praise for my salesperson, Daryl Garfinkel. He listened to my wishes and found the perfect car for me with all the options I required. He brought the car to the front, rather than making me walk all over the lot (as happened at other dealerships I visited). The "waiting" area was clean with TV's and newspapers available and complimentary coffee/tea, etc. The ensuing paper work, after my decision, went smoothly and the trade-in value for my present Toyota was in the proper range in comparison to other dealerships I visited. I cannot give any higher praise to Daryl and the agency - they are at the TOP! Thanks to everyone! Sandra More
Jessica was confident, knowledgable and on target with my likes and dislikes and respected my time to review other cars I was interested in, but I felt the Camry was my fit, price range and with Jessica's likes and dislikes and respected my time to review other cars I was interested in, but I felt the Camry was my fit, price range and with Jessica's follow-up call, I knew I would purchase my new car at Carousel. More
Jim was courteous. He was available when he said he would be. He was very knowledgeable and was able to answer all of my questions. He was able to get me the vehicle I wanted, rather then trying to sell me o be. He was very knowledgeable and was able to answer all of my questions. He was able to get me the vehicle I wanted, rather then trying to sell me one that was already on-site. He was completely professional in his approach. I would gladly come back to Jim for my next vehicle purchase. More
Wonderful experience. Called and scheduled to have car repaired. Told to do a check list before bring in as to help me know for sure if I even needed work done. Car was looked at and did not need anythi repaired. Told to do a check list before bring in as to help me know for sure if I even needed work done. Car was looked at and did not need anything done. They could have put anything on a piece of paper and had me paid whatever they asked . They did not do that. The service was good, the dealership was clean, the employees friendly, and waiting room was on the order of a luxury hotel. Next time I will wait there for sure. More
I really enjoyed my sales experience at Carousel Toyota. I really enjoyed my sales experience at Carousel Toyota. My Family and I could have purchased our Highlander at any of the local dealerships but I really enjoyed my sales experience at Carousel Toyota. My Family and I could have purchased our Highlander at any of the local dealerships but we choose Carousel Toyota in Glen Mills because of their reputation for customer service. Our personal experiences help support their fine reputation. Another note I must add deals with price. We have not purchased an automobile in some time and were expecting the hassle that is the stereotypical new car sales transaction. Not the case at Carousel. We went in prepared and walked away with a fantastic deal! Jessica Shiroff our sales person, was very easy to deal with and responded quickly to our questions. She did not pressure us and worked with us to get the deal we drive away with. I would definitely recommend Carousel Toyota in Glen Mills and Jessica Shiroff as a sales person. More
I have purchased 3 cars from Carousel Toyota and I will continue to buy all my cars from there. The customer service exeeds the standard. Everyone who works there is always walking around with a smile and continue to buy all my cars from there. The customer service exeeds the standard. Everyone who works there is always walking around with a smile and willing to help. They are not pushy sales people and I have never felt pressured into anything. The deals are great and the cars are good quality vehicles. I have all my cars serviced there and its always fast, efficent and honest. I love the free oil changes! More
Jim Dougherty was knowledgeable and friendly, and spent a tremendous amount of time patiently answering our many questions, yet his approach was very low key. My husband and I went for test drives on two se tremendous amount of time patiently answering our many questions, yet his approach was very low key. My husband and I went for test drives on two separate occasions. Each time, Jim explained all of the instrumentation in great detail without being asked. Despite all of the time Jim spent with us in the dealership and in the actual car, we never felt any pressure to buy and never felt rushed. We did buy a Prius, and Jim continued to be thorough and conscientious. He inserted post-it notes into our driver's manual to highlight key areas, reviewed important features inside the car, and made sure that both of us knew how to use the windshield wipers, headlights, radio, GPS, keyless entry, etc. before we left the dealership. He had already made the sale; he didn't HAVE to be this conscientious. All of the people we met at Carousel Toyota were friendly, the premises were clean and inviting, and the dealership offers excellent "Brass Ring Membership" service to their customers. This was our first car purchase from them, but we will be back! More
I've had my Sequoia for 193,000 miles now...bought it at Carousel and only get it serviced there. I've never had a negative experience there. I was immediately accomodated at my recent non scheduled servi Carousel and only get it serviced there. I've never had a negative experience there. I was immediately accomodated at my recent non scheduled service appointment last week. The work was done that day and I was back in my car at end of business. Nice group of people there. More