Team Toyota of Glen Mills

I had been looking for a particular used car mostly through online search. I found one at Team Toyota. Correct model and color. I made contact through the online site to the dealership. They responded through online search. I found one at Team Toyota. Correct model and color. I made contact through the online site to the dealership. They responded within a couple of days. The price was within a negotiable range, but maintaining contact was a difficult and frustrating experience. As I live in northwestern PA and work in western Massachusetts getting to see the vehicle was near impossible so I was relying on my sales person to act in my best interest. Getting return phone calls and emails was really difficult but ultimately the dealer was very helpful in arranging to ship the car to me. Keep in mind that I purchased the car before seeing it which for me was a leap of faith. I was counting on the good name of the dealership. In the final analysis I was not disappointed thanks to Lou Shockley. When the car was delivered it wasn't as I anticipated. There were a number of issues that I didn't expect and, frankly, a couple were expensive fixes but the Team Toyota management (Lou) stepped up to the plate and made things right. I would definitely buy from them again and would recommend that friends and family buy from them. Would have given a solid 5 rating if it weren't for the initial difficulty in dealing with original salesman. More

I've been a regular at Carousel for over 15 years. The dealership was so much better before it was recently sold. Chris Hihn has been my contact for years and has been really helpful and friendly thr The dealership was so much better before it was recently sold. Chris Hihn has been my contact for years and has been really helpful and friendly throughout. But in my last couple visits information was lost and confused, service took longer, the last time they gave me the wrong advice (they later corrected it and admitted the mistake - points for that.) Employees are not as friendly and happy as before. Seems to be a feeling of malaise. More

Another great experience with Team Toyota! DAVE CASTOR is an extraordinary salesman - very friendly, honest, polite, professional, and knowledgeable ... will go above and beyond to make you happy. I jus is an extraordinary salesman - very friendly, honest, polite, professional, and knowledgeable ... will go above and beyond to make you happy. I just purchased my second Toyota through Dave. After my first car-buying experience with him, I could never imagine going through anyone else. Will do everything he can to put you in the best car for your needs. Thanks for everything Dave - you know I'll be back next time we're in the market and we'll be sending all of our friends & family over to you as well! - Ashley O. More

I recently visited the dealership for a scheduled service only to find that the new owners do not honor the Brass Ring benefit program that was sold to me as a purchaser of a new vehicle from the previous ow only to find that the new owners do not honor the Brass Ring benefit program that was sold to me as a purchaser of a new vehicle from the previous owners, Carousel Toyota. I say that the program was sold to me because it was one of the main selling points that the salesman highlighted over and over during his sales pitch while negotiating the pricing. Everyone knows, nothing is free, and the cost of these benefits, oil changes, courtesy vehicles, ect. was undoubtedly figured into the sales price of each and every vehicle sold by Carousel. So why would the new owner of the dealership not honor the sales agreements/promises made by the former owner of the business that they now posess? How many thousands of customers have paid for the "Brass Ring Treatment", only to get sheisted? If they won't honor the ongoing agreements of the dealership that they acquired, what reason would one have to believe that they are credible enough to honor future agreements/deals/promises? Deals and promises still get made at car dealerships dont they? More

My wife and I were just getting started to look for a new car. We found a 2013 XLE Camry on the internet (located at Team Toyota Glenn Mills, PA). When I went to check it out I was fortunate enough to meet car. We found a 2013 XLE Camry on the internet (located at Team Toyota Glenn Mills, PA). When I went to check it out I was fortunate enough to meet Dave Castor who was outstanding with his greeting and making me feel comfortable. Before the evening was over I had all of my questions and concerns answered and we purchased the car. Kudos to Dave and Scott for working with me on a minor sticking point which allowed the deal to happen. I would certainly return to this dealership for our next vehicle. So far, so good. More

We were looking for a Toyota XLE AWD that had the navigation system withOUT the rear entertainment package, which we were told is not an easy find. We got quotes from numerous dealerships, but the p navigation system withOUT the rear entertainment package, which we were told is not an easy find. We got quotes from numerous dealerships, but the price we negotiated with Scott was the best price. And before we finalized our deal and got ready to travel 1 1/2 hours one-way to the dealership to see/buy the car, Scott called us back to let us know of an additional rebate that Toyota corporate was providing, which sweetened the deal even more. We felt that he was on our side in working to get us the best price, and given that we had worked with and negotiated with 5 other dealerships, too, we did get the best price. And this was all done via phone and emails, so that when we actually arrived at the dealership, it was fairly straightforward from that point on. We also traded-in our old car, and Scott and his team again provided us with a fair price for our car, given the number of miles we had in our trade-in. More

I felt compelled to write about my experience at Team Toyota/Glen Mills. I traveled 150 miles to see a used car I saw on the internet. The car was priced well - I'd been looking for a used Prius V, whi Toyota/Glen Mills. I traveled 150 miles to see a used car I saw on the internet. The car was priced well - I'd been looking for a used Prius V, which are a bit hard to come by. My experience with Michael Palombi, my salesman, was beyond anything I could've imagined when trying to buy a used car. He was so easy to work with, never pressuring me about any aspect of the transaction. The dealership's General Manager, Jeff Kenny, was great to work with as well. Walter, who took care of my financing could not have been better. Overall, this dealership is one you'll want to check out. They are honest, fair and will leave you feeling happy that you were able to work with them. They are pleasant, respectful and a fun group to work with. I was prepared to have that dreaded car shopping experience I've had at other dealerships, Team Toyota provided me with the best shopping experience I've ever had. When you're ready to buy, consider visiting them. Ask for Mike - you won't be sorry. More

We visited this dealership 3 different times and each time we were impressed with the friendliness-w/out smarminess- of the sales associates. Jim Dougherty was our salesman and he was the best! He was time we were impressed with the friendliness-w/out smarminess- of the sales associates. Jim Dougherty was our salesman and he was the best! He was very patient w/ my multiple questions and had a dry, welcoming sense of humor. He did not attempt to influence our thoughts or push any unneeded services. He was helpful, very friendly, knowledgeable, and able to make a purchaser out of a very skeptical buyer. He is definitely an asset to your sales team. As to purchase time, I found this experience to be not so wonderful. I was buying this car using cash & a trade-in. Jim handled his side of the purchase with efficiency and speed. Then Jim & I sat - for more than 45 minutes - to wait for whomever was doing the next step. I am assuming this was Steve Mills, as he was the person that I met after nearly an hour of waiting. I felt bad for Jim as he did his best to see what was the hold up, as well as keep a cash paying customer from walking out the door and immediately negating the purchase. He was calm, joke telling, personal story exchanging, and very thoughtful. My recommendation would be to speed up the purchase time. There were not a lot of customers in the store. I was at the dealership for 3 1/2 hours on a weekday - at noon - and I feel that was much longer than should be. More