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Team Toyota of Glen Mills
Glen Mills, PA
882 Reviews
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July 16, 2014
Thrilled With My Car Recently purchased a certified Toyota, and my car is like new and perfect. Frank took the time to steer me to a car that was perfect and met my needs. Recently purchased a certified Toyota, and my car is like new and perfect. Frank took the time to steer me to a car that was perfect and met my needs. I also like the no-haggle pricing, and the fact that he showed me the Kelly Book and Carfax print-outs without being asked to do so. I was able to get the extended warranty as well, and still keep my monthly payment below where I wanted to be. This was a pleasant, no stress experience from start to finish. More
by jc324
Employees Worked With
Frank
July 11, 2014
Worst Service Experience Ever! I have had two bad experiences since they have become Team Toyota and I won't be back again. Carousel Toyota knew how to treat their customers but Te I have had two bad experiences since they have become Team Toyota and I won't be back again. Carousel Toyota knew how to treat their customers but Team Toyota does not. My service appointment was never put in the system, I was never called to say my vehicle was complete and one of the service items was never looked at. The parts department isn't much better, I ordered touch up paint in April and I am still waiting for it to come in. I have called only to be told they lost the order and would order it again. Customer service and communication are very lacking! More
by MinivanMom45
Employees Worked With
Christine, Kevin Pinkerton
April 06, 2014
We had great experience at the dealership. After visiting several local dealerships, we finally purchased our car at Team Toyota of Glenn Mills with the help of Patrick MaGuire. In addition, the dealership h several local dealerships, we finally purchased our car at Team Toyota of Glenn Mills with the help of Patrick MaGuire. In addition, the dealership has a huge inventory. More
by clairey8888
Employees Worked With
Patrick MaGuire
January 24, 2014
I just bought a 2014 Toyota Tacoma from Team Toyota of Glen Mills and could not have had a better experience! Scott Coleman was the salesperson who helped me and he made the entire process incredibly easy Glen Mills and could not have had a better experience! Scott Coleman was the salesperson who helped me and he made the entire process incredibly easy. I was very picky with exactly what I wanted as far as options and features. I had spoke with over 20 different dealers and visited 5 in person and my experience at Glenn Mills was far superior to the rest. Scott had the truck all ready and pulled up when I arrived. He took time to go through all the details with me and answered every question I had. He was aggressive on his pricing and explained all of the add-ons and service package options without being pushy. He didn't try to push me to buy and was more concerned that I felt comfortable with my decision. I would highly recommend Scott to anyone who is looking to buy a car. Not only did I get a great truck, I got it at an excellent price and received amazing service! More
by jdsteele
Employees Worked With
Scott Coleman, Shannon Cross
January 23, 2014
Received the excellent service we were used to with Carousel Toyota. Choose to drive 1 hour for purchase/service rather than use dealerships in Delaware. Prompt and personal service and professionali Carousel Toyota. Choose to drive 1 hour for purchase/service rather than use dealerships in Delaware. Prompt and personal service and professionalism make it very worthwhile. More
by Marsh1Al
Employees Worked With
Stacy/service, Mike Stover, Kevin Pinkerton
January 22, 2014
Kevin was great (service writer). He was friendly and professional!!!!! The repairs were perfect. I am completely satisfied. I always give Carosel a chance every time I purchase a new vehicle. professional!!!!! The repairs were perfect. I am completely satisfied. I always give Carosel a chance every time I purchase a new vehicle. More
by alspina
Employees Worked With
Kevin Pinkerton
December 28, 2013
Team can get an award for the worst experience ever at a dealership. 1. I was insulted and questioned when I called and requested a caliper be replaced. I was asked who diagnosed the problem. I am a dealership. 1. I was insulted and questioned when I called and requested a caliper be replaced. I was asked who diagnosed the problem. I am a woman and I guess I am not qualified. Both service associates questioned my diagnoses. I can say that I personally own and service many pieces of motorized equipment. No major repairs but I've been around garages and mechanics all my life and you learn. 2. After Team confirmed the caliper needed replaced, I was given 2 options. OEM and aftermarket. The same dealership replaced a caliper less than on year prior and did not offer a choice. My previous caliper was re-manufactured so I went with that option again. I was advised to do a brake flush as well as that the fluid may be burnt. This struck me odd as the last caliper replacement did not warrant such a service and I never heard this done before. I said I would get back to the dealership on that one and consulted the numerous licensed mechanics friends. They laughed and said the dealer was looking for extra $. If the brake fluid did need replaced it would smell burnt. Once the caliper was replaced any bad fluid in it would go away with the bad caliper. My fluid is clean and does not smell! 2a. - the OEM could be there in the a.m. but the aftermarket part would not be there until the afternoon. NICE carrot. 3. Despite being told I would be called half way through the job to arrange pickup, I was not called until the job was complete. 6:36 p.m. 4. While attempting to pay my bill, the customer in front of me was angry because they did an unauthorized 30,000 service on his vehicle. 5. I could not wait to get out of there. I got my vehicle home and noticed brake fluid all in the wheel well, rim, and on the tire. So off to the car wash. Brake fluid eats rubber, paint etc. Was this done intentionally????? 6. Next morning I get a call from Team that the mechanic noticed brake fluid in the spot where my vehicle was last night and I should bring the vehicle back for inspection. They'd pay for a tow truck and loaner. I'm terrified they might make it worse! Service manager did a follow up call as well. I trust only that they would find additional problems or make things worse. 7. Fortunately for me I have a handful of qualified individuals to take my car to in the future. It was the holiday and I didn't want to bother the friends. BIG mistake on my part for giving the dealer the benefit of the doubt. 8. For the motor heads reading this. The bleeder value is weeping on the new caliper. My favorite part is that they passed the car for inspection but did an oil change 1500 miles ago. The tire tread and brakes actually improved on this report. This is documented in the paperwork. Folks without reservation, I can say they are out to make extra money on the unsuspecting customer. All under the guise, of we are looking out for you (at the customer expense). Hey if you have extra money to line someone else's pockets, by all means take your car there. A dear friend works at Toyota corporate, can't wait to share this one with him! More
by s_smith1974
Employees Worked With
Don and Stacy
November 02, 2013
I had been looking for a particular used car mostly through online search. I found one at Team Toyota. Correct model and color. I made contact through the online site to the dealership. They responded through online search. I found one at Team Toyota. Correct model and color. I made contact through the online site to the dealership. They responded within a couple of days. The price was within a negotiable range, but maintaining contact was a difficult and frustrating experience. As I live in northwestern PA and work in western Massachusetts getting to see the vehicle was near impossible so I was relying on my sales person to act in my best interest. Getting return phone calls and emails was really difficult but ultimately the dealer was very helpful in arranging to ship the car to me. Keep in mind that I purchased the car before seeing it which for me was a leap of faith. I was counting on the good name of the dealership. In the final analysis I was not disappointed thanks to Lou Shockley. When the car was delivered it wasn't as I anticipated. There were a number of issues that I didn't expect and, frankly, a couple were expensive fixes but the Team Toyota management (Lou) stepped up to the plate and made things right. I would definitely buy from them again and would recommend that friends and family buy from them. Would have given a solid 5 rating if it weren't for the initial difficulty in dealing with original salesman. More
by Staticbird23
Employees Worked With
Lou Shockley
September 23, 2013
I've been a regular at Carousel for over 15 years. The dealership was so much better before it was recently sold. Chris Hihn has been my contact for years and has been really helpful and friendly thr The dealership was so much better before it was recently sold. Chris Hihn has been my contact for years and has been really helpful and friendly throughout. But in my last couple visits information was lost and confused, service took longer, the last time they gave me the wrong advice (they later corrected it and admitted the mistake - points for that.) Employees are not as friendly and happy as before. Seems to be a feeling of malaise. More
by dkern3
Employees Worked With
Chris Hihn
August 04, 2013
Another great experience with Team Toyota! DAVE CASTOR is an extraordinary salesman - very friendly, honest, polite, professional, and knowledgeable ... will go above and beyond to make you happy. I jus is an extraordinary salesman - very friendly, honest, polite, professional, and knowledgeable ... will go above and beyond to make you happy. I just purchased my second Toyota through Dave. After my first car-buying experience with him, I could never imagine going through anyone else. Will do everything he can to put you in the best car for your needs. Thanks for everything Dave - you know I'll be back next time we're in the market and we'll be sending all of our friends & family over to you as well! - Ashley O. More
by aburry21
Employees Worked With
Dave Castor
