Team Toyota of Glen Mills

best car buying experience ever Originally encountered dealership when looking for alternative for a service department when my previous car had a recall. Even though I had not purch Originally encountered dealership when looking for alternative for a service department when my previous car had a recall. Even though I had not purchased from Team Toyota they were so accommodating and pleasant they became my service place. When it was time for a new car the dealership was every bit as great as the service department. It was the easiest and least stressful purchase ever. The service department is clean pleasant and scheduling is super easy. The employees seem to like their jobs. More

Exceptional service and facilities I liked the quick, efficient check-in and check-out, and I always appreciate being able to book service appointments online. The lounge area is comfor I liked the quick, efficient check-in and check-out, and I always appreciate being able to book service appointments online. The lounge area is comfortable and inviting, and I was able to bring my laptop and work while I waited. Carousel Toyota offers an all-around great experience, which is why this is my number 1 preference for sales and service! More

Very happy customer They provided fair and efficient sales service! After spending days and hours in dealerships I was able to drive home from team Toyota in the exact ca They provided fair and efficient sales service! After spending days and hours in dealerships I was able to drive home from team Toyota in the exact car I wanted feeling like I got a great deal! Thanks!!! More

I can't wait to go back! Everyone including the shuttle driver is pleasant and professional. The dealership is clean and fresh Sales and service visits were handled very eff Everyone including the shuttle driver is pleasant and professional. The dealership is clean and fresh Sales and service visits were handled very efficiently! It is really refreshing to experience Team Toyota. It is nice to know that there is still a place to go for good service at a good price with a smile. More

Team Toyota Everything they tell you at Team Toyota is a lie. Told me a three year lease would come with three years of Toyota Care...LIE Told me Toyota Care co Everything they tell you at Team Toyota is a lie. Told me a three year lease would come with three years of Toyota Care...LIE Told me Toyota Care comes with synthetic oil...LIE Told me they would send my cosigner a prepaid envelope to send the lease back...LIE As a result my license plates and registration came after the temps expired Also was told inspection would be taken care of...LIE They also gave me the wrong VIN so my insurance was wrong Would not go back or recommend. More

LOVED Carousel not feeling it as Team We purchased two cars from Carousel, it was the most pleasant car buying experience we had ever had. Recently, we went back to lease a new car. The We purchased two cars from Carousel, it was the most pleasant car buying experience we had ever had. Recently, we went back to lease a new car. The pleasant no pressure dealership had turned into a high pressure "typical" dealership experience. But I think the most disappoint part of this change over was the service department experience I received. I recently took my car in for service. I made the appointment online with the expectation that when i arrived at the dealership i would just turn over my keys, sign some paperwork and be on my way. When I arrived i was told that they needed my VIN to check me in, I had entered that on the website and I was not getting a state inspection. So wierd, got what needed finished check in and asked for a call when the car was ready. The day of service I never received a call when that the car was ready. No worries, the car has been there all day, and they should be done at 6 when i get there, but i wanted to talk to someone ABOUT my car. When I arrived at the dealership the car was ready, but it took 20 minutes for them to "find" my car! As someone who has been a loyal customer, purchasing 2 vehicles and always having my service done at this dealer, I am not impressed. The Team at Team needs to take a look at what returning Carousel customers had come expect from this dealership and maybe return it to low pressure positive experience, vs a typical dealership. It really USED to be a great dealership. More

Happy customer, for a 2nd time in 3 years. I was considering a RAV4, but was concerned about the my trade value. They honored the Kelly Blue Book trade in value, based on condition. While tak I was considering a RAV4, but was concerned about the my trade value. They honored the Kelly Blue Book trade in value, based on condition. While taking a bath, it was only 9 months old and I knew that would happen. They gave me a trade in value, and then I went home. At least I knew I had the trade in value, which is the wildcard in these situations. And I felt good knowing they met the KBB estimate. I had previously gotten an online price for a RAV4, and wanted to be sure they'd honor that, and the trade in value at the same time. They did. No games, both prices were honored. I've bought enough new cars to know the games that go on at many dealerships. I had previously bought a Prius from Team Toyota, and drove it home that night; I came back the next day to finish the paperwork and get the car detailed. This time I showed up on a Saturday Morning, spoke to the same guys I spoke to the night before, and drove away with my new RAV4 just a couple of hours after I showed up. They detailed the car, did the paperwork, and I was out the door. No games. 0% Toyota financing. The RAV4 is amazing, and so is Team Toyota. Everyone was honest in their dealings. I've used their service department before, with my Prius, and generally they did a great job. I know when I needed a last minute service visit, they accommodated me. With rentals onsite, that is a great thing, in case there is a problem and I need that, or if I just want to rent something different to take on a weekend trip. All in all, Team Toyota fulfills my impression of a high speed, no games car dealer. They must move a lot of cars, they have like 12 service advisors, which means they have a large customer base. They have a huge amount of inventory. There isn't much more I could ask of this place. They have a nice lounge area, and that is handy. The only thing I'd like to see in the lounge, is a place to be able to plug in my laptop to charge while I wait for my car in service. Small point, but when the battery is running out, it is important. Again, I am completely satisfied with Team Toyota and won't hesitate to come here again when in the market for a new car. I only hope that they remain as they are today, and nothing changes because their rhythm is right on track. More

SERVICE/REPAIR EXPERIENCE WE LAST WEEK HAD LOCKS REPAIRED ON OUR 2006 SCION SPL EDITION XA; THE SERVICE TEAM (JILL AND DON) WAS EXCELLENT, KEPT ALL PROMISES MADE, AND DESPITE S WE LAST WEEK HAD LOCKS REPAIRED ON OUR 2006 SCION SPL EDITION XA; THE SERVICE TEAM (JILL AND DON) WAS EXCELLENT, KEPT ALL PROMISES MADE, AND DESPITE SNOWSTORM IN BOSTON MAKING PARTS DELIVERY "IFFY" KEPT US ABREAST OF PROGRESS. THE PARTS DEPARTMENT (GLORIA AND TOM) ALSO KEPT ON TOP OF THINGS DURING THE WHOLE PROCESS, AND EVEN WITH THE WEATHER DELAYS CAR WORK WAS IN FACT COMPLETED EARLIER THAN EXPECTED. THIS WAS OUR FIRST VISIT TO THIS DEALERSHIP; WE'LL BE BACK, AND WE'LL MAKE IT A POINT TO HAVE INSPECTIONS AND OTHER MAINTENANCE ISSUES TAKEN CARE OF BY TEAM TOYOTA IN THE FUTURE. GOOD OVERALL EXPERIENCE! THANX FOR SUCH GOOD SERVICE! REGARDS, DAVID AND JUDY S. More