Team Toyota of Glen Mills

PLEASE READ-Critical for current or potential customers. If there were zero stars from my LAST EXPERIENCE ONLY that is what I would put. I bought my car from Team Toyota in Glen Mills (called Carousel Toyot If there were zero stars from my LAST EXPERIENCE ONLY that is what I would put. I bought my car from Team Toyota in Glen Mills (called Carousel Toyota then) in 2005 and happily brought my car back there for service for the past 15 years with the team that Chris Hine oversaw (apparently he retired so I was not able to work with him this past visit). I recently took my car to them in July 2020 for inspection. The person who ran the team came to get me in the waiting area and told me "we put your emissions sticker on but for the car to pass the safety inspection it needs at least $6000 in repairs" and that "maybe it's time to think about trading it in." The level of distress that this can cause someone who doesn't understand cars is extraordinary. I told him I didn't understand as some of the things he mentioned were the same as they were the last time I got an inspection there and he stated "well that mechanic is no longer with us so we can't ask him" (makes me wonder if his honesty didn't fit with the new regime). As my car is probably worth 2500 at best of course I left. Fast forward to today. I found a reputable repair shop with kind people who apparently don't make their living ripping people off. I showed the mechanic the list that Team Toyota gave me of what was "wrong" (which I had to ask for when I was there) and he laughed and stated "what did they try to charge you like 2500 for this?" I said no, 6,000 "at least." His jaw DROPPED. Fast forward to this moment- they are fixing several important things on the list (several others do not need fixing at all) and I am being charged 1100 dollars. Team Toyota did themselves a disservice because I had every intention of buying my next Toyota from them. I will be buying a new Toyota at some point, but they will never get my business again. The mechanic I saw at the repair shop where I am currently told me he sees people come in after having been given exorbitant charges from Team Toyota "all the time." Perhaps Team Toyota doesn't care that they have permanently lost a customer, but thank God for online reviews (and Karma). Also, I unsubscribed from all the emails I started getting about buying a new car from them (obviously not a coincidence). Folks-if you have an older car that you are trying to keep going, find another dealer. I'm sure if you have a new car that you bought from them they will treat you just fine. Be well all! More

Easy to Work With I came from out of state to buy a new Toyota Avalon and the team was helpful (a lot more helpful than the team at my home dealership). Recommend. I came from out of state to buy a new Toyota Avalon and the team was helpful (a lot more helpful than the team at my home dealership). Recommend. More

Certified Toyota - Unsafe rear seat & Dirty Was supposed to be 'certified'. Made the agreement from out of town. Wired all purchase price to them. Arrived. Car was dirty..chocolate on ceiling. Was supposed to be 'certified'. Made the agreement from out of town. Wired all purchase price to them. Arrived. Car was dirty..chocolate on ceiling. candy stuck in doors. Third row seat was loose and rattled. How it passed a basic safety, let alone 'certified' is beyond me. Paint repairs promised were not done. Cherry on top was dealer wouldn't allow me to test drive on highway. Needless to say, they dont have the same sense of urgency in returning my $ as they did accepting it. Live and Learn. More

Very happy! Very organized service center. Beautiful waiting area and transport to local shops while you wait. They are very quick and my car is great the employ Very organized service center. Beautiful waiting area and transport to local shops while you wait. They are very quick and my car is great the employees are courteous and really listen and assist you. More

Used car purchase This was our second experience with Team Toyota buying a certified used vehicle. Our salesman, Duane, did a great job with us. The first time we went This was our second experience with Team Toyota buying a certified used vehicle. Our salesman, Duane, did a great job with us. The first time we went in for a test drive, we were pressed for time, but he did not pressure us. Came back the following week and helped to close the deal in a fast, professional manner. His years of experience showed! More

Pre-certified car purchase Great buying experience with Aric. He made every step of the process very easy, I truly recommend working with him, as he was very helpful and knowled Great buying experience with Aric. He made every step of the process very easy, I truly recommend working with him, as he was very helpful and knowledgeable throughout the process, without ever being pushy. On the other end the finance guys (Tom) had high pressure sales tactics that really turned me off, he tried to sneak in any possible add-on/extra packages/etc even though i repeated several times I was not interested. This made the conversation and closing experience very lengthily and draining. That being said I still recommend the place. More

Used car purchase Great buying experience with Jeremy. He make the the experience very easy, from the trade in of my vehicle to the purchase of the Rav 4. Great buying experience with Jeremy. He make the the experience very easy, from the trade in of my vehicle to the purchase of the Rav 4. More

Used Toyota- excellent customer care Jeff and Ryan went above and beyond to help me. Genuine and honest throughout the process- as a single woman this was paramount. Highly Recommend! Jeff and Ryan went above and beyond to help me. Genuine and honest throughout the process- as a single woman this was paramount. Highly Recommend! More

Mirror problem I experienced a small problem with the button controller.I was handled in a friendly professional manner.The guy deserves t great review and hope he i I experienced a small problem with the button controller.I was handled in a friendly professional manner.The guy deserves t great review and hope he is appreciated A mechanic found a tire problem and replaced the tire.It could have saved my life More

Excellent Service Donna was very easy to work with. He communicated everything that needed to be done with my truck very clearly and was very helpful throughout the who Donna was very easy to work with. He communicated everything that needed to be done with my truck very clearly and was very helpful throughout the whole process More