Team Nissan - Service Center

Unhelpful service manager I had a problem with a Nissan Security + Plus prepaid maintenance agreement. The service manager told me it was a Nissan contract and had nothing I had a problem with a Nissan Security + Plus prepaid maintenance agreement. The service manager told me it was a Nissan contract and had nothing to do with the dealership. Instead of attempting to help me resolve the maintenance contract issue he attempted to sell me something else. I was directed to a manager by a person at the front desk. This manager indicated that he couldn't help me either but he did give me a help desk number. I called the number and the person in India told me that he couldn't help me either. While I was waiting for my oil change to finish I saw a man who looked like he might be in charge. He indicated he was and when I asked if we could talk about it he told me we could if I didn't yell at him. I explained to him that all I wanted was to talk to someone who actually wanted to help me. I didn't want to hear that it was a Nissan issue and be given a sales pitch. Believe it or not I didn't want to be directed to a call center in India that couldn't help me. When I finally talked to someone at Nissan corporate I found the dealer had already poisoned the well there. One of the worst customer service experiences I have ever had. More

Incompetent Service Department and Predatory Sales Practices I live more than 20 miles away from Team Nissan. I tried this dealership's service department because I was not happy with the bumbling service writer I live more than 20 miles away from Team Nissan. I tried this dealership's service department because I was not happy with the bumbling service writers at First Nissan in Simi Valley. The problem with my 2005 Nissan Murano was a broken rear tailgate release. On the first visit, they fixed this problem, and we had several other services performed that our vehicle required. The car was ready a day or two later, and we made the 45-mile round trip to Oxnard to pick the Murano up. The next day, I reached up to use the slotted fingertip grip to close the tailgate, and discovered it had been installed backwards. On the second visit, they fixed the tailgate's fingertip grip while I waited. Less than three weeks later, the tailgate stopped working again. We made an appointment, and took the Murano back down to Oxnard. Two more 45-mile round-trips; one to drop off, one to pick up. Before taking the Murano back in, I made sure the tailgate was not working. It wasn't, but the dealership could not replicate the problem. Over the phone, they said to my wife something to this effect: "You know that you need to click the unlock button on the remote twice in order to unlock the tailgate, right?" Really? After 10 years of owning this vehicle, that was news to us. Idiots. When I picked the Murano up on this third visit, at 5:30, the fingertip grip slot was installed backwards. Again. This, after I specifically told them upon drop-off that I wanted them to make sure they got this part right. I marched back in to the service advisor's area and told the person who was still there that I wanted this fixed. She reached out for the keys and asked me to come back the next day. Umm, no. My wife had already left to go back home, and I wasn't leaving until it was fixed. She found a guy, and he fixed it, but while I was waiting I had a chance to examine a new Nissan Versa sitting outside of the service entrance. Holy crap. This entry-level car had a "Finishing Touch" protection package on it for $1,195. It had nitrogen-filled tires for $395. It had two years of scheduled maintenance for $384. And then it had a $1,000 "Additional Dealer Markup" line item, bringing the sticker of this Versa SV Sedan to $19,699. Team Nissan serves the Oxnard, Ventura, Camarillo area. Lots of low-income, agriculture-related families live and work in this area. Entry-level cars are often just about all they can afford. And Team Nissan basically bends them over a table and, well, you get the idea. Anyway, I took the Murano home. The very next weekend, the hatch stopped working again. I kid you not. This time around, my wife took it back to the dealership. She waited while they performed the work. They installed the dang fingertip grip slot backwards...again. Total it up, and we've driven 315 miles going back and forth dealing with this issue, not to mention 8+ hours of our time. Seriously, as long as this hatch keeps working, I am never, ever, ever, returning to this dealership. Not only that, I would recommend that residents of this area forget about buying a Nissan. Go to an ethical dealership selling some other make of vehicle, one without all of that extra crap on an addendum sticker. I really miss Thousand Oaks Nissan, which closed. When our Murano is replaced, I can guarantee that it won't be with another Nissan. More

I can't always afford the service that is recommended at the given miles, but they've always worked with me to tell me how badly I need the service or not. the given miles, but they've always worked with me to tell me how badly I need the service or not. More

It is very difficult that service department at team Nissan (Oxnard) take your car if you don't have an appointment made in advance... Also, I took my car for oil consumption engine check and they didn' Nissan (Oxnard) take your car if you don't have an appointment made in advance... Also, I took my car for oil consumption engine check and they didn't want to receive it because they said that it needs to be done after 3,000 miles (every 700 miles). However, I received a letter from Nissan NorthAmerica and it says "check your Altima's oil level every 700 miles and top off the oil level to the H indicator on the dip stick if it is below that mark". Also, it mentions that "If you prefer, you may take your Altima to a Nissan dealer and request an oil level check. The dealer will do so, and top off your engine oil if necessary at no cost to you for labor or any oil which might be needed." Anyway, in this letter it doesn't say that you are supposed to do it only after you have reach your first 3,000 miles. I guess they don't have clear the importance or committment to provide high level of product quality and customer satisfaction. More