Team Nissan

I went in looking for a new Nissan Pathfinder and the experience was what I would have expected. We talked about the car discussed what options we were looking for. While we were sitting down there was a experience was what I would have expected. We talked about the car discussed what options we were looking for. While we were sitting down there was an older couple sitting at the desk next to us in a very heated conversation with there sales person. They were very upset and saying the dealer was pulling a bate and switch on them claiming the car had all these add on that werent listed and that the dealer now wanted them to pay for them all. We let and went on a test drive. When we returned to discuss numbers we were told our trade wasn't very desirable and a similar one had sold at auction for much less than we expected. They wouldn't provide any details about the similar SUV that had been sold at auction but knowing that Audi had already called us looking to buy our car back for thousands more than they were offering I wasnt buying it. I was told they would give me the price quoted by TrueCar.com which was thousands more than TrueCar is saying others are paying. So why would I want that price? They then proceeded to create a worksheet that had all sorts of extras that I now needed to pay for. They had wheel locks, car care protectant, and nitrogen filled tires that they now want me to pay for. The vehicle I test drove didn't have wheel locks, I couldn't see this car care protectant film they were talking about even though its install on my trade and I know what it looks like and they offered no way to verify that the tires were filled with nitrogen. This left me with an increadably undesirable taste in my mouth and now I could see why the older couple next to us was so upset. I promptly got up and left discusted and how they were running there business! More

I went in to buy a new Altima and they did not have the color or model I wanted with the features I wanted.. They told me one would be in next week so we worked out a deal sight unseen. When the car arriv color or model I wanted with the features I wanted.. They told me one would be in next week so we worked out a deal sight unseen. When the car arrived I picked it up and drove it home. Come to find out when I reviewed the window sticker, they charged me $1900 more than what the sticker. I immediately called them and they started saying stuff like that was I dealer mark-up or that they did stuff to the car. They never told me that there was a dealer mark-up on the vehicle. The only thing they did was add wheel locks. I started complaining and demanding things like splash guards, a pin stripe and an enhanced warranty to make up for the difference in the quoted price. I was given the splash guards and the pin stripe. Took me two trips to the service department for that. Well it has been almost a month now since my purchase and all I get is lip service. I have not received any documentation to support their promises and they keep saying you should be getting something in the mail. Manchester is only 15 miles from where I live. I could have walked there a few times by now. I am totally convinced that they are not holding up their promise to me for the warranty. I received a call from a Nissan person who asked me about my purchase experience and I explained all of this to him. He contacted Team Nissan and behold I got a call the next day asking if I had received anything in the mail. It been over a week and I still have not received a thing. Got a call last night asking the same question and I am still waiting. This action by the dealership seems to be just "jerking" me around. I have owned Nissan products for my past few vehicles and I am totally disappointed with the way I am being treated at this dealership. I used another Nissan dealer in my previous sales and I am sorry I did not go back to them. I thought Team Nissan had a pretty good rating if you read the reviews, but my experienced has been dreadful. I will not let this go. I am giving them a few more days and they I am going to customer relations at Nissan USA. Well this dealer rater website really works. I got a call the next day after submitting this review and was e-mailed a copy of my extended warranty that I was promised. They were very concerned that I was not happy and their quick response after being "prodded" was refreshing. I feel now that I am taken care of, but sorry that I had to make these waves. I'm sure they would have been cooperative if they new I was going to be vocal. They asked me to call them if I have any service issues and if I needed anything from Team Nissan. More

I recently had an issues with this dealership as the sale guy Dave literally lied to my face regarding the value of my trade stating that the vehicle was going to auction and that they WOULD NOT sell this ve guy Dave literally lied to my face regarding the value of my trade stating that the vehicle was going to auction and that they WOULD NOT sell this vehicle on their lot. To my surprise, the following week it was on the Team Nissan lot for more than double what they paid. I called to the sales person to inform him that I was not happy with their deceptive business practices and how he lied through his teeth to get this sale. He told me that he would have Ralph Fast the sales manager give me a call to try to make this right. I received a call from Ralph Fast and I have to say that this guy is the most rude and arrogant person that I have ever dealt with in my 30 years of car shopping and purchases. They should have saved the phone call as he turned me from dissatisfied to absolutely furious by the things that he was saying to me. Run don’t walk away from this dealership and their deceptive business practices. More

After emailing several dealerships about cars on their web site and never getting a response, I emailed Team Nissan and within 10 minutes I recieved a call from Cheryl Dionne. I explained to Cheryl tha web site and never getting a response, I emailed Team Nissan and within 10 minutes I recieved a call from Cheryl Dionne. I explained to Cheryl that I lived out of state and it would be about a 2 hour drive and thru the course of the week Cheryl got me answers on how things could be handled so I wouldn't have to make two trips. Cheryl was just as pleasant in person as she had been on the phone and we were able to get the deal done quickly. I would definitely recommend anyone to go see Cheryl Dionne. More

This is by far the WORST service center in New Hampshire. The so called service manager obvisously learned his customer service skills at Moron University. My wife was just in there for a new battery and bat The so called service manager obvisously learned his customer service skills at Moron University. My wife was just in there for a new battery and battery cable, everything else on the car worked flawlessly prior to this appt. Upon picking the vehicle up the rear door locks did not operate at all. When she brought the vehicle back (less than an hour later), they demanded a diagnostic fee of $130!! The car just pulled out of the bay and you want to charge $130 to open the hood again and decide what to fix that you clearly broke! Needless to say the manager spoke to my wife like she was a moron and refused to help her. If possible, avoid this place at all costs if you value your money and like to be spoken to with respect! More

I was in the market for a vehicle but was uncertain as to whether new or used, large or small was the ticket for us. Our salesperson was patient throughout the process of test driving new and used vehicles a whether new or used, large or small was the ticket for us. Our salesperson was patient throughout the process of test driving new and used vehicles and giving us time to think it over. We were able to close the deal on a car with a quick negotiation with our salesperson and the sales management team. We were able to take delivery the same day, too. More

I came in to look for a replacement for my 2007 Nissan Altima that had 215000 miles on it. I was referred to Cheryl Dioone as my sales person. Cheryl was great! She immediately made me feel comfortable, a Altima that had 215000 miles on it. I was referred to Cheryl Dioone as my sales person. Cheryl was great! She immediately made me feel comfortable, and even though she was new to the dealership was very knowledgable. Working with Jacob I was able to get an excellent finance rate and reduce my payments from my previous vehicle. Cheryl spent a good amount of time helping me move my things from my old vehicle to the new Altima. And took the time to go over the blutooth phone connection and the iPod connection. Overall I was very impressed with the sales process and Cheryl and Jacob. Both have called to follow up and I couldn't be happier. I love my new Altima and I've had a very positive experience at Team Nissan. I would reccomend the dealership to others, and reccomend Cheryl as a sales person. More

Cheryl was very friendly and helpful. She was very patient with all of my many questions, and even when she didn't know the answer, she cheerfully went out of her way to find out for me. She wasn't pu patient with all of my many questions, and even when she didn't know the answer, she cheerfully went out of her way to find out for me. She wasn't pushy at all, and it was a pleasure doing business with her. If I needed to buy another car, I'd happily buy from her again. More

I enjoyed working with Ron because he was honest and really wanted to help me out. Did a test drive with and from the start he was very descriptive of the cars history as well as the technology behind really wanted to help me out. Did a test drive with and from the start he was very descriptive of the cars history as well as the technology behind it. Even when my financial was an issue, he worked on getting answers for me all the way until the end. I would definitely recommend working with Ron when you want to buy a car! More

Rob, Jillian and Tim gave me a wonderful quick and easy car buying experience! I would definitely recommend this dealership to anyone looking to purchase a Nissan! car buying experience! I would definitely recommend this dealership to anyone looking to purchase a Nissan! More