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Team Mazda
Caldwell, ID
684 Reviews
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Showing 684 reviews
December 21, 2016
Worst mechanic scam ever! July 2016 a/c on my 2011 Subaru Outback went out. I recharged it at quick service, and put in die to see leaks. It did not help, apparently there was July 2016 a/c on my 2011 Subaru Outback went out. I recharged it at quick service, and put in die to see leaks. It did not help, apparently there was more serious problem with a/c, so I went to Subaru "specialists" at Team Mazda Subaru. I bought my car there brand new in 2011, and serviced it there before. I scheduled diagnostics on my car to figure out why a/c is not working, it lasted about 3 hours. After 3 hours service desk man came and said that problem was kinda obvious - a/c hose needs to be replaced. And he estimated it at around $800 for parts and labor. Also he brought a long list of things that were "due" on my Subaru including bunch of stuff replacement, like filters, pads and flashing bunch of liquids, which added my bill to close to $2,500. Again, I came with specific problem, and did not ask for none of that crap, I don't have $2,500 just laying around waiting for someone to claim. $800 bill for a/c was more than enough. I asked him to order hose, and scheduled repairs for the next week. I brought my car for scheduled repair, and agreed to few small replacement. Service guy noted that I choose "the cheap ones", and said that I really need to complete all of it. I left car for a/c repair. In a few hours, I got a call from Team Mazda Subaru, the service guy called to tell me that my 5-year-old Subaru needed engine cooling radiator replaced (!), and it will take about $500. I told that I cannot really afford it, and at this time I'd like to fix a/c, so I don't cook my 2-year-old in the car in 100 degree weather. In a couple hours he called back, and said that my car is ready. When I came to pick it up, he told me that bill with all replacements and a/c fix was supposed to be $1,200, but because "they did not have to use one of the parts, they saved me money" and bill was only $800 or something like that. However, he added that my a/c still does not work, because I refused to replace engine cooling radiator (wonder why it was not discovered during diagnostics?) . I asked my husband, and he said that engine cooling radiator has nothing to do with a/c. I tried to clarify what exactly I got for $800 - my a/c still does not work. In a matter of fact, a/c behaves EXACTLY the same as before I drove it onto Team Mazda Subaru lot. I asked to talk to manager, was told he was not there, but they keep my car until I pay. I happened to have spare keys, so I drove off in my car and told that I will talk to manager before paying. Next day I spoke with service manager Gregg - he said that I have to pay or I don't get my keys, that I know nothing and my car needs engine cooling radiator replaced, and a/c is not going to work without it. I asked him to mail me a detailed bill, and all parts that were replaced on my car. I did not refuse to pay bill, but I needed second opinion. I spent the whole day calling around services, and everybody laughed that engine cooling radiator needs to be replaced for a/c to work. I received no bill, nor a single part that was replaced for $800. Few weeks down the road we were going to town and on accident shut locked the door of the car with my 2-year-old and keys inside, 11 am, 95 degrees, no a/c, spare keys are hostage in Team Mazda Subaru - decision was quick to break the window. $79 plus half the day to install it by ourselves. December 2016 - still no bill, no parts from Team Mazda Subaru, keys hostage at Team Mazda Subaru, started a car to warm up, on accident shut the door locked. $75 to Key and lock service to unlock it, half the day lost waiting around. Called Team Mazda to find out when and how I can get my keys back. Service manager Gregg, yelled at me and my husband that we need to pay the bill, and hang up on us. I called again. Manager Jason listened to the story, said that he will figure it out and contact me, and never called back. I looked up reviews, and saw replies from Manager Rob Studebaker, who says customer service is his priority. I called and asked to talk to him, he was not available, asked him to call me back, no call back 2 business days. Worst mechanic scam ever! More
by xkimball
Employees Worked With
Gregg, service manager, Jason Baird
December 20, 2016
Car purchase Just bought a car staff was great to work with low hassle no pressure highly recommend helpful and friendly and worked hard to get me the deal i want Just bought a car staff was great to work with low hassle no pressure highly recommend helpful and friendly and worked hard to get me the deal i want More
by Twetybird
Employees Worked With
Jason Baird
December 16, 2016
The best buying experience I have ever had! Jason Baird went above and beyond to provide an excellent buying experience. Jason listened to my needs and helped me find a vehicle that was perfect Jason Baird went above and beyond to provide an excellent buying experience. Jason listened to my needs and helped me find a vehicle that was perfect for me. Jason spent an adequate amount of time helping me and never made me feel pressured into buying. I received a great deal and a payment that I am comfortable with. I would highly recommend Jason and Team Mazda to all of my friends and family. Thank you so much for all of your help! I absolutely love my 2017 Subaru Forester! More
by emily55
Employees Worked With
Jason Baird
December 12, 2016
Amazing experience, made it easy to buy a car Rob took the time to get to know us and what we liked. We really wanted a Mazda, but he convinced us that a Subaru was better. We test drove both br Rob took the time to get to know us and what we liked. We really wanted a Mazda, but he convinced us that a Subaru was better. We test drove both brands and learned about each. In the end, the Subaru was a better fit for us and we are very pleased with our experience. We will recommend Team and Rob to our friends. More
by Amy Cox
Employees Worked With
Rob Rapp
December 11, 2016
Out of this world customer service! From the first phone call made to the dealership, to walking out with a set of keys to a brand new car, my experience with Team Mazda was amazing! The From the first phone call made to the dealership, to walking out with a set of keys to a brand new car, my experience with Team Mazda was amazing! They really care about you and try their hardest to get you the best deal they can. I was completely satisfied with the customer service I received at this dealership. I can't say enough wonderful things about the service I got. Truly grateful for my experience! More
by Monica J Vela
Employees Worked With
Rob Rapp, Josh Conely
December 07, 2016
Purchasing a car made easy! Rob Rapp was a pleasure to work with. He was quick to get back to us with a quote for the vehicle we were interested in and once we arrived on the lo Rob Rapp was a pleasure to work with. He was quick to get back to us with a quote for the vehicle we were interested in and once we arrived on the lot, there was no pressure. He was very professional, extremely knowledgable, and took the time to make sure all of our questions were answered. He even gave us some great dinner recommendations while we waited for the transaction department to complete their paperwork. We would highly recommend Team Subaru. They did not disappoint! More
by Shake
Employees Worked With
Rob Rapp
December 03, 2016
Great service I knew what I wanted and what I was comfortable paying. I had financing through my bank all lined up and Forrest beat the interest rate and terms. I w I knew what I wanted and what I was comfortable paying. I had financing through my bank all lined up and Forrest beat the interest rate and terms. I walked in and bought a new car in under 2 hrs. Great experience and friendly staff. More
by Matkinson
Employees Worked With
Forrest Allbert
December 01, 2016
Fantastic My first great experience at your dealership was with Kevin Schramm, Service Dept. Brought my 2005 Outback in for a Recall repair. Decided to look a My first great experience at your dealership was with Kevin Schramm, Service Dept. Brought my 2005 Outback in for a Recall repair. Decided to look at used cars you had and met Jason Baird. Again, dealing with him was also great. This is the best experience I've ever had when dealing with a car dealership. Would recommend you to everybody. More
by Grandma
Employees Worked With
Kevin Schramm, Service Advisor, Jason Baird
December 01, 2016
Excellent I heard about team from their radio ads. Once I got the the lot I was greeted by Stanley B. He wasn't like the typical car salesman, he wasnt pushy or I heard about team from their radio ads. Once I got the the lot I was greeted by Stanley B. He wasn't like the typical car salesman, he wasnt pushy or aggressive with his pitches. He was a straight shooter which is what people need when buying a car. He was knowledgeable about his products and help every step of the way. He was relatable and realized that customer service makes the company great. I would reccomend him and the team to anyone who is looking for a great deal and excellent service. More
by Dg2511
Employees Worked With
Stanley Bonilla , Jason Baird
November 13, 2016
My first new car Great experience Gil worked with my problem financing and made some awesome suggestions to help me. Fell in love with my new Subaru especially during Great experience Gil worked with my problem financing and made some awesome suggestions to help me. Fell in love with my new Subaru especially during the test drive. Great atmosphere and an awesome buying experience. Thank you Team Mazda More
by Karen TRACY
Employees Worked With
Gilbert Lopez
