Team Gillman Honda North - Service Center

This Service Center Does Not Honor Promises I purchased a 2011 Honda Odyssey as Certified pre owned in 2013. Immediately I began to have issues with the hatch not lowering. When I asked Honda I purchased a 2011 Honda Odyssey as Certified pre owned in 2013. Immediately I began to have issues with the hatch not lowering. When I asked Honda of Spring to check it out they stated they were unable to get the hatch to not work for them. Repeatedly when I would get my oil changed I would ask them to try to diagnose the problem. I eventually spoke with the Service Manager to ask how to handle the issue since eventually the car would be out of warranty but they couldn't seem to diagnose the issue. She stated not to worry that they made a note in my file and whenever they could figure out the problem they would fix it. The problem just got worse and worse and finally on one recent visit they were able to diagnose it as the lift motor for the hatch. The service manager I talked to no longer works there but the dealer acknowledges there is a note in my file from when the car was under warranty. But since now the car is no longer under warranty, the dealer will not honor their previous promise and only offered to pay for the part, meaning I would still be paying $300 for a repair that should have happened under warranty. I elevated this to every level I could including American Honda corporate and still nothing. I am very disappointed with Honda's warranty system and this dealer's failure to live up to their documented promises. I am bumping from 1 star to 2 stars only because both Keith and Donald were very courteous to me. More

Great staff, great dealership! I have came here twice, one time was 2 years ago to purchased Honda Civic, second time was 1 month ago. I really love the way staffs doing. They are f I have came here twice, one time was 2 years ago to purchased Honda Civic, second time was 1 month ago. I really love the way staffs doing. They are friendly and help us a lot to buy a right car with a right price. More

Excellent Service Manager Each and every time I take my Honda Civic to this dealership I have always received EXCELLENT customer service from Mr. Donald Sparks. He is alsways p Each and every time I take my Honda Civic to this dealership I have always received EXCELLENT customer service from Mr. Donald Sparks. He is alsways polite and attentive to my needs. It's a pleasure with him and his staff. I ?? this dearlership,service manager and ALL the staff. Keep up the GREAT work Mr. Sparks!!! As long as Honda of Spring keep Mr. Sparks you all will ALWAYS have me as a customer. I ??? My Honda!!!! More

Three for one Protection Plan & Custom Donald was very helpful and as with Jason the car manager. Had a chips in the windshield and a dent in the passenger side door. Customer service Donald was very helpful and as with Jason the car manager. Had a chips in the windshield and a dent in the passenger side door. Customer service was great, we set a date so it could get it all done and one day and picked it back next day dent was completely gone looks like new. I really recommend purchasing this plan with all three. Well worth it and has paid for itself already. Honda of Spring is only place I would every buy from and service. Kevin Young More

Best Service Advisor for Honda of Spring She is the friendliest and the most experience advisor I have ever dealt with. She is very detailed and has a great sense of urgency to get thing done She is the friendliest and the most experience advisor I have ever dealt with. She is very detailed and has a great sense of urgency to get thing done right and in a matter of time. She is always on top of things going on. She is the main reason and the only person I deal with when coming to the service center. More

Very helpful and cooperative Jennifer is always friendly and cooperative. I always will ask for her as my advisor for my Odyssey. She helped me when my other advisor kept me waiti Jennifer is always friendly and cooperative. I always will ask for her as my advisor for my Odyssey. She helped me when my other advisor kept me waiting for ever even when all needed to be done was the invoice. More

Service was superb. Sam M. ideal employee! Service was superb. Samir M. ideal employee! Pleasure to deal with in the future, because of dependable, trustworthy employees working to make custome Service was superb. Samir M. ideal employee! Pleasure to deal with in the future, because of dependable, trustworthy employees working to make customers feel good about their time and money spent. More

Never met a more honest and helpful service department. I'd give 6 STARS if I could! Samir Momin you are awesome! I tease you about being a high maintenance customer and you always so no I am your easiest I'd give 6 STARS if I could! Samir Momin you are awesome! I tease you about being a high maintenance customer and you always so no I am your easiest. Sam, you are great too. No pressure service sales; just honestly trying to do what is best for the customer. I never feel taken advantage of. I am always made to feel like I am truly important. Great bunch in the service department. They go above and beyond. Thanks everyone! More

Excellent Service The Service Department is awesome! Today they remplaced Timing Belt & Pan Oil. He explained everything they did. Excellent Job and Quality Service! The Service Department is awesome! Today they remplaced Timing Belt & Pan Oil. He explained everything they did. Excellent Job and Quality Service! Thank you Samir Momin. More

attention to detail - I need my Honda The air conditioner was fixed the same day I took the car to this dealer. I bought the car at this Honda location 10 years ago and they look it over e The air conditioner was fixed the same day I took the car to this dealer. I bought the car at this Honda location 10 years ago and they look it over every time I take it back for service, oil changes. Great service personnel. Plenty of popcorn and coffee to keep me going. More