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Team Gillman Honda North

Houston, TX

4.9
1,226 Reviews
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17350 North Freeway

Houston, TX

77090

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Showing 1,226 reviews

December 03, 2017

Great place to buy a car! My family has bought 7 cars with Honda of Spring, each time we are treated with the utmost respect! Neal and Sean are great guys to make a deal with. More

by Lauren K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Pratt, Sean Burtt, Tu Doan
November 30, 2017

Technician Tried To Sabotage My Vehicle!!!! I took my car in on 10/4/17 for an oil change. After not driving it for two weeks after that, I drove it for a couple of weeks and then my on 11/8/17 More

by gpowell55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle Parron but she was the advisor not the technician
Nov 30, 2017 -

Team Gillman Honda North responded

Honda of Spring recommended coolant system hoses due to being worn, dry rot, and split. The work was declined by the customer and Honda of Spring did not or would not do work not approved by a customer which would include loosening, taking off or moving a clamp on a coolant hose. Honda of Spring gave several recommendation for needed maintenance work that was declined by the customer.

Nov 30, 2017 -

gpowell55 responded

Which one is it? "Did not" or "would not"? The point is the hose clamp was moved and my car has only been to Honda of Spring!!! So who moved the clamp? It wasn't me and it can't move itself. Maybe the technician moved it and forgot. Either way, it was moved and my engine could have been seriously damaged!!! And why did you mention the declined service? Is that why the clamp was moved and not put back?

Nov 30, 2017 -

Team Gillman Honda North responded

Technicians are not going to start work without authorization and did not and would not move the clamp.

Nov 30, 2017 -

gpowell55 responded

ALL LIES BY HONDA OF SPRING!!!! I have the paperwork from my visit and coolant hose replacements were NOT recommended and are NOT on the paperwork!!!! The technician moved the clamp and almost cost me my engine!!!! Notice that Honda of Spring STILL has NOT offered an apology!!! And I've been a FAITHFUL AND LOYAL customer!!!

November 29, 2017

Honda of Spring Salesman My salesman, Robert Doolittle, was AWESOME!!! I will look for Robert next time I am in the market for a vehicle! I will and have recommended friends More

by garzahj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Doolittle
November 25, 2017

Your not just a customer, your apart of a family here. If I could give them more stars I would. I put myself in some tough situations before by buying cars elsewhere and buying from here changed my view on More

by Zuriel J. Kirkwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Pratt, Sean Burtt
November 24, 2017

Great experience Lewis was so helpful and kind. He helped us get the car we wanted and at a price we wanted! He was quick and efficient and we'll definitely come back More

by Crystal Day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis Byrd
November 18, 2017

Bryd is the New Word Lewis Byrd is the new word in the auto industry. I have been looking to purchase a vehicle for about a year. Mr. Byrd is a professional who listen More

by Tonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis Byrd
November 17, 2017

Rude and unhelpful I first contacted with email. He tried so hard to trap us here and followed by cunning communication and rude service. Stay away from this place! More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Burtt
Nov 17, 2017 -

Team Gillman Honda North responded

Jane, Thank you for your feedback. As a public company all of our email response templates follow a strict corporate structure for completeness, timing and accurate content. We also keep a record of all email communication. Please reach out to me so that I can investigate your specific concern as well as to learn if all corporate guidance has been followed. Our goal is to always provide accurate, quality communication in a truthful straight forward and transparent manner.

November 13, 2017

Battery Replacement I had been having trouble with the battery on my 2013 Civic. I had to jump start it last week after the car sat idle of r a few months. I have been More

by StanMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Morris
November 08, 2017

Best price Possible , with best sales experience. On nov 4th i visisted honda of spring and visited mr kiani ; he recognized me from three years ago and offerd me a great deal on my trade and no brao More

by Farid awan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bilal Qayyum, Irshad Hussain, Zia Kiani
Nov 17, 2017 -

Team Gillman Honda North responded

Farid, Thank you for your continued trust in our team and thank you for your business

November 07, 2017

Amazing! This space is not even big enough to write down everything I want to say but I will try. This is my 3 vehicle and it was the best experience. Mr. Neil More

by Gutierrezy0830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Pratt, Elmer Hernandez-Cruze
Nov 17, 2017 -

Team Gillman Honda North responded

Thank you for your glowing review and the kudos given to our guys Elmer and Neil. We very much appreciate your business.

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