Team Gillman Honda North

Professional I had the best sales person Zia Kiani, I felt no-pressure, didn't feel rushed with him. He was very Professional and a polite salesperson he went abov I had the best sales person Zia Kiani, I felt no-pressure, didn't feel rushed with him. He was very Professional and a polite salesperson he went above and beyond to help me. My fiance manager was Neill Pratt, he made the process quick, easy, and painless. The best finance manager I've ever dealt with! More

Downright Customer Service I purchase a used Honda at Honda of Spring. From the moment I enter the lobby, I was greeted by friendly staff. Matt Cavit, Sale Consultant, found the I purchase a used Honda at Honda of Spring. From the moment I enter the lobby, I was greeted by friendly staff. Matt Cavit, Sale Consultant, found the best available option for me with the information I provided. It was a downright experience. No tricks or delays from Matt. I was happy with the car condition, the price and financial option. Later on, Neil Pratt, Finance Director, explained the terms of the financial contract step by step. I walked out with a great used Honda CR-V, feeling that I made a great purchase and enjoyed a fare deal. I highly recommend Honda of Spring if you are looking to purchase a new or used car. More

Superior Express Service I purchased a used car from a competitor and today realized they did not perform a service before selling the car to me. And yet a different dealersh I purchased a used car from a competitor and today realized they did not perform a service before selling the car to me. And yet a different dealership who promised a complimentary oil change, did not come through, This is the dealership that I will be coming to for service from now on. All the worn parts on my car were professional discussed with me after the oil change. Instead of waiting, I decided to take the advice of Joe. His professionalism, concern, and honesty was welcomed. I can now see why my brother and his family have used this dealership all their lives. My next car will be purchased from this excellent dealership. Being in customer service myself, it is always a treat to discover honesty. One cannot be honest to others until they are honest with themselves! Thank you, Joe, for helping me today! Sincerely, William Keim A New Loyal Customer More

Like the Marriott Hotel commercial that makes you happy cry Most businesses really try to put on a show that they are hospitable and that they truly care about the customer. But when it comes to a hiccup in th Most businesses really try to put on a show that they are hospitable and that they truly care about the customer. But when it comes to a hiccup in the process, the niceness can easily go away. My trip to Honda of Spring was to trade in two cars, my own 2015 Chrysler 200C and my mom's 2012 Honda Accord. I was going only to help my mom out, she needed to get rid of the car and I didn't mind getting an upgrade. I was immediately taken care of by Kiani. This man truly knows how to make you feel at home, he is genuine in everything that he does. My neighbor recommended me to this particular dealership because of the amazing manager, Jason. I end up finding a beautiful 2017 Honda Accord Sport Sedan and ask for my car to be appraised as well as my mom's. Turns out that I had made a bad deal on my car. It was incredibly upside down and to top it off, my credit wasn't right where it needed to be. All the plans had to change but what amazed me is that there was no rush from Kiani and Jason. They weren't upset nor were they pushy. They both did everything in their power to help me out. Because of the negative equity of my car, my only option now was a brand new car. But neither Jason nor Kiani were forcing this option on me. But you could tell just from the look in Jason's eyes that he genuinely cared for my safety in the Chrysler. He understood that this was not plan A for me to invest in a brand new car and that the payment would not be my first option. I obviously ended up buying a 2018 Honda Accord LX. They made the entire process so easy and Kiani made sure you entertain me with conversation the whole time. I've been at dealerships before where something goes wrong on my end and that's when the niceness goes away. In this case, it did not. The entire team at Honda of Spring went out of their way to help me. Neil in the finance department was incredibly sweet and understanding. I can honestly say that this was hands down the best car buying experience I've ever had. Trust me, Kiana, Jason and Neil have converted me. I'm now a lifelong Honda customer. Thank y'all for your kindness and genuine hospitality. More

Great service, went the extra mile to resolve my problem I purchased a used 4 year old SUV from Pedro which looked and test drove great. I did not buy a warranty, just as-is because I am pretty good with mec I purchased a used 4 year old SUV from Pedro which looked and test drove great. I did not buy a warranty, just as-is because I am pretty good with mechanics. However within a day of driving it I detected what I suspected was a large problem with the engine. I called and Pedro advised to take it to Alex in maintenance. Alex said they'd take a look and if there was a problem and gave me a rental in the meantime. I was nervous I'd receive a large invoice, as I figured although the problem must have existed when I bought it, I did buy it as-is. After several days I got a call from Jason the Sales Manager. He said that they had disassembled the engine and that there was a problem that required significant work to fix. He said they had not been able to detect that problem before the sale, which is fair comment - it probably manifests after time. He was very sorry that I had bought a vehicle with a significant problem. He said the problem was not mine, and they would sort it out for me. He asked if I was wedded to that particular SUV and wanted to wait for it to be fixed, or would be happy to trade for another. I said I was flexible so we agreed to meet the next day. When I arrived Pedro, Jason and Alex were all very helpful. I found another SUV that I really liked, and Jason traded it for the other one giving me a really good deal in the process. Neil one of the directors also checked to see if the problem was fully resolved, as he had heard of the problem. This time I did buy a drivetrain warranty! Overall very very happy with the integrity and service. I think the team did far more than they were legally required to do, and a week after driving my new (used) SUV I am very happy with it. More

Amazing salesman Unfortunately I didn’t buy a car from Honda, but kiani went out of his way for me. He even called and checked if I need anything else. Very sweet guy Unfortunately I didn’t buy a car from Honda, but kiani went out of his way for me. He even called and checked if I need anything else. Very sweet guy & awesome car sales man. Will definitely recommend friends and family. Thank you Kiani More

Sold a used vehicle with bad engine Jason the sales manager has shown the worst customer service I have ever experienced. He tried to belittle my family and talk down on us after he coul Jason the sales manager has shown the worst customer service I have ever experienced. He tried to belittle my family and talk down on us after he could not perform his promise. The car does not hold oil and he blames us having it for 3 weeks the cause. Will never visit here again. More

Highly unethical dealership We went to this dealership to buy an Odyssey Touring. We did a test drive and finally got to the point of negotiating price. For the whole negotiation We went to this dealership to buy an Odyssey Touring. We did a test drive and finally got to the point of negotiating price. For the whole negotiation, we were talking about out of the door (OTD) price without any trade-in or anything. In addition, we never mentioned about how much we wanted to put down for down payment. We got the the OTD price of $43,000. Then we go to finance office. Everything went fine up until the point we signed the payment paper. We agreed to put down $10,000 as our down payment which means that we will finance $33,000. But NO, on the paper, the amount we needed to finance was $35,000. Turned out, from the beginning, they had put $2,000 as my down payment without my knowledge. Basically, their PRICE WAS $45,000, not $43,000 which I was led to believe. This came at a surprise to my salesman too because as I said, we negotiated the car’s price without any down payment in mind. Moreover, when presenting the finance paper to us, instead of showing, explaining, and checking everything on it (ex: interest rate, down payment, amount finance…), the finance guy just went straight up to the monthly amount and tell us to put initial on it, trying to rush through the paper. If we haven’t caught that, we would of buy that car for $45,000 and thinking it was only $43,000. The final straw that make me writing this is when the finance guy told me that that was never his fault, that $2,000 was on the paper from the beginning and I did not read it (my thought: even your staff did not see this, and you still had to courage to blame it on me????). I understand that dealerships need to make their money somewhere, either car price, finance, extended warranties, or accessories; which is totally acceptable; but what I cannot tolerate is when they are trying to SCAM their customers. Yes, I used the word “SCAM.” Their way of doing business is highly UNETHICAL. After reading my review and you still want to give this dealership a try, by all means, be my guess. At least, keeping my experience in mind and I hope you get a good deal from them. My final warning: EXTREMELY CAREFUL WITH THIS DEALERSHIP!!!! More

worse buying decision ever Spring Branch Honda was the worse ever this is why i do not buy buy xxx Honda's b/c they're are the McDonald of the car industry Spring Branch Honda was the worse ever this is why i do not buy buy xxx Honda's b/c they're are the McDonald of the car industry More

Honda dealership sent from heaven Good morning houston,tx people,I just want to say that me and my wife is greatful for honda spring dealership.Because of these two gentlmen Ivan Fedko Good morning houston,tx people,I just want to say that me and my wife is greatful for honda spring dealership.Because of these two gentlmen Ivan Fedko and Neil Pratt we was able to get approve for our 2014 Honda accord thank you two so much.the best dealership in houston tx.They worked a miracle,they twisted and bent fingers to not let us leave without being satisfied.thank you all once again. More