Team Gillman Honda North

I had my 2007 Honda power steering fluid flushed. They broke my high pressure hose and then wanted me to pay for it. $600 . It wasn't leaking when I brought the car in. They waited until they were all fin broke my high pressure hose and then wanted me to pay for it. $600 . It wasn't leaking when I brought the car in. They waited until they were all finished with all the service work and then called me and told me that power steering fluid was squirting all over the place. I went down there to see for myself and it was NOT. There was a small leak they pointed to and then admitted that it was not leaking before they serviced it. They are responsible for the leak because they used too much pressure in the flush and they caused the leak. They refuse to do anything. At the very least, they should split the cost of the new hose if they can't determine that it was there before they serviced the vehicle. Another time, I had my oil changed and wondered why I had been waiting for three hours when my Honda pulls up with two female employees from the service department who get out with sacks of food from Burger King telling me that they just took my car for a test ride. Yeah, right. So, how did it go thru the drive-in at Burger King? Pretty smooth or what? I think they are crooked and take advantage of elderly women like myself (disabled veteran) and all those Colgate smiles don't put money back in my purse when they over charge for services by fifty percent in the first place. More

Byrd was great. Great car. Always impressed with this dealership. Bought the last Honda from you many years back from your now Service Rep, KM, and LC has always been a great help over the years with ou dealership. Bought the last Honda from you many years back from your now Service Rep, KM, and LC has always been a great help over the years with our many Honda cars. Thanks. Anderson More

My experience at Honda of Spring was definitely positive. My parents had recently used Lewis to purchase one of their new cars, and were very pleased with the results. When I was in an accident that result My parents had recently used Lewis to purchase one of their new cars, and were very pleased with the results. When I was in an accident that resulted in a total loss of my vehicle, I knew exactly where I was going to go! Being comfortable with Hondas having driven them my whole life, I had no doubt that I would be taken care of. Lewis was great - he wasn't overboard about all the special details. His main concern was that I walked away happy with my new car. Even though I already had an idea about what I wanted, Lewis showed patience in helping me achieve our goal - and I definitely walked away happy! The financial guys are great as well. Irshad spelled out all the details of my lease - and never having had a lease before, this was greatly appreciated! He made sure I understood everything about the paperwork and helped to streamline the process. All in all, I would most definitely recommend this dealership! The experience was easy and convenient - and two days later, I drove away in my new car! Very happy here :) More

Friendly and professional sales and business staff. Friendly and professional sales and business staff. Listened to customers request, acquired asked for vehicles. Made reasonable offer, completed tra Friendly and professional sales and business staff. Listened to customers request, acquired asked for vehicles. Made reasonable offer, completed transaction and delivered new vehicle within two hours. More

Neil Pratt is the ACE finance man there. If you need something explained in plain English, this is the "go to" guy. Very polite too. He was able to give detailed answers to all my finance questions. H something explained in plain English, this is the "go to" guy. Very polite too. He was able to give detailed answers to all my finance questions. He also has a genuinely friendly, PATIENT & mature manner - so rare these days. More

Richard Sapp is, in my opinion, the quintessential sales rep and I would recommend him to anyone who is considering purchasing a vehicle. My recent experience (in July) turned out to be both enjoyable and v rep and I would recommend him to anyone who is considering purchasing a vehicle. My recent experience (in July) turned out to be both enjoyable and virtually hassle-free - and I owe this to Richard. 2 days later I drove away VERY happy & satisfied with a new CR-V. Richard is a "real guy". He is friendly, warm, engaging and extremely knowledgeable about not only the Honda brand & inventory, but other makes as well. I set out looking to buy a USED vehicle, and was not particularly interested in Honda. My girlfriend accompanied me during my car hunting journey, and we visited a few dealerships in the north Houston area, with Honda of Spring being the third or fourth visit. Richard Sapp was our first contact, on the Pre-Owned lot, and that was it. After that we never even considered another brand or dealer! Richard was not at all pushy or aggressive, asked us a few questions, then said he would be available if we needed any help. This alone was a huge departure in the car buying experience. As a result, we were able to relax, take our time looking at the inventory & then get Richard's assistance when we were ready. We drove one used CR-V, and after some discussion about pricing, financing and models, we decided to stroll over to the new lot. We found a new model (2013) which exactly fit my needs, but decided to sleep on it. Richard was very accomodating, and did not even try to pin us down for contact information nor a conditional committment. Again, because of his approach & consideration, we went back to Honda of Spring the next day, and from that point Richard guided us through the purchase process with tremendous care, thoughtfulness and professionalism. Because Richard is primarily on the Pre-owned side, he offered to introduce me to a sales rep on the New lot who could take over the process - but I insisted that I only wanted Richard to take care of me. I even was willing to wait for Richard to help his other customers on the Pre-owned side. Once it was time to sit down and discuss price, Richard had his hands full dealing with both me and my girlfriend (she's an accountant)! We were very specific in our budget and needs, and we kept Richard running & on his toes. Despite all that, he never stopped smiling, understood our conditions and he enthusiastically (and respectfully) went the distance with us. This includes spending the time with us after the purchase (it was getting late) going through the various options, accesspories and bells & whistles. In short, once I found a new vehicle which I liked, my entire decision to purchase from Honda of Spring was because of Richard Sapp. Thank you Honda of Spring, and especially, thank you Richard Sapp! More

Overall, my experience was great. Mr. Byrd was helpful and patient. Neil was patient as well and explained each step of the signing process. We own nothing but Honda's at our house. and patient. Neil was patient as well and explained each step of the signing process. We own nothing but Honda's at our house. More

This is the seventh Honda we have purchased. This was by far the easiest buying experience we have ever had. We worked with Lewis Byrd. He listened to what we were looking for in a new vehicle, and showed u far the easiest buying experience we have ever had. We worked with Lewis Byrd. He listened to what we were looking for in a new vehicle, and showed us a couple of different models. He knows his product very well, and answered all of our questions. He and Jason Jackson gave us a price without any haggling that was very fair. We set up an appointment the next day to complete the deal and worked with Neil Pratt. Neil explained all the paper work in great detail. There was no pressure to purchase extended warranties or other add on items. We were in and out of Neil's office within an hour. If you want a new Honda this is the place to go. More

I had a great buying experience at Honda of spring. Lewis Byrd is a great salesman with great knowledge about the new Honda accords. I would recommend him to anyone buying a new Honda, great person great sal Byrd is a great salesman with great knowledge about the new Honda accords. I would recommend him to anyone buying a new Honda, great person great salesman. Neil Pratt in finance, did an awesome job, explaining everything in great detail all the way through the process. Great guy!! More

Richard was the best, most helpful, friendly car salesperson I have ever dealt with! I will recommend him highly to all my friends & family! THANK YOU Richard for making a time consuming stressful s salesperson I have ever dealt with! I will recommend him highly to all my friends & family! THANK YOU Richard for making a time consuming stressful situation into a HAPPY unstressful purchase! I really appreciate all your help! You truely go the extra mile to help your customers! More