Team Gillman Honda North

Charged $995 for a service I never received. Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it—but still owe me $93.91. This dealership has no Days wasted calling, visiting, and waiting for callbacks that never came. They refunded most of it—but still owe me $93.91. This dealership has no accountability, no respect for customers, and will nickel-and-dime you for mistakes they made. Don’t buy from them—you’ll waste your time and money More

I’ve always trusted Honda for reliability and honest service, which is why this experience with Team Gillman Honda North has been very disappointing. I brought in my 2019 Honda HR-V (with under 55,00 service, which is why this experience with Team Gillman Honda North has been very disappointing. I brought in my 2019 Honda HR-V (with under 55,000 miles) due to an AC issue and was told the system had suffered “black death” contamination and required a full replacement, with an estimated cost exceeding $6,000 (and close to $9,000 with additional recommended services). Because the diagnosis and cost seemed unusually high, I sought a second opinion from an independent shop. Their inspection found no evidence of metal contamination and confirmed that the AC system itself is functional. Instead, they identified a likely issue with the computer/control system not properly signaling the cooling fans, which is a completely different and significantly less severe issue. Additionally, several other services recommended by the dealership (tires, drive belt, cabin filter, and fuel system service) were not identified as necessary during the second inspection — only the rear shocks were confirmed to need attention. I have attempted multiple times to follow up with the dealership, including phone calls and voicemails, but have not received any response. This lack of communication, combined with the major discrepancy in diagnosis, raises serious concerns about the accuracy and transparency of the service provided. I am currently working with Honda corporate to review this situation and hope it can be resolved appropriately. However, I felt it was important to share this experience so others can make informed decisions. More

As someone who has experience in the car industry. This is not the way to do honest business. I’m extremely disappointed with my experience with this dealership. I saw a vehicle advertised for around This is not the way to do honest business. I’m extremely disappointed with my experience with this dealership. I saw a vehicle advertised for around $44,000 and simply requested out-the-door pricing with my clean trade included. Instead of providing transparent numbers, the GM called and told me the price was actually around $48,000 a significant difference from what was advertised. When I explained that I have a baby and prefer to get numbers ahead of time rather than spend hours at the dealership, I was told they “wouldn’t cater” to me because I don’t live locally. I live only about 20 miles away. Being treated differently because of your zip code is unprofessional and unacceptable. It should be advertised that not living within the zip code means you’re not welcome. Never heard of such thing. The dismissive tone and refusal to provide transparent pricing felt dishonest. All I asked for was clear, written out-the-door numbers before making the drive. Instead, I was pressured to come in and told I wouldn’t be accommodated as a non-local buyer. Thankfully, I found another dealership nearby that was honest, transparent, and respectful of my time. I would strongly encourage future buyers to get everything in writing and proceed with caution here. Other reviews mention the pressure of buying add on packages. I guess that’s why they wanted me in so they could advertise that price and tack on packages once I get there. More

They agreed upon a price for a used car, to the penny, with manager: Storm. When I got to the dealership to pay, they sent another manager out: AK. He began yelling at me, interrupting and telling me that with manager: Storm. When I got to the dealership to pay, they sent another manager out: AK. He began yelling at me, interrupting and telling me that would not honor the deal, that instead the price would be $900 higher. Storm whom I made the deal with, saw me and dissapeared. He would not show his face or answer the phone. This is a typical carnival-style bait-and-switch technique which only people with no morals would ever use. I had driven across town after we reached an agreed upon price over the phone. They told me to come on out and pay for the car - that it was mine. They flat-out lied just to get me out there to try to bilk me out of more money. Team Gillman is the most dishonest and unethical dealership I have ever had the displeasure of having to deal with. If they will lie about the price they had agreed upon, they would lie about anything else as well. More

Highly recommended if you are restarting credit or if you have bad credit as well. They will help you find a vehicle that you will love. Devine my salesman thank you for helping me throught it.-J. ANDERSON have bad credit as well. They will help you find a vehicle that you will love. Devine my salesman thank you for helping me throught it.-J. ANDERSON More

Ethan your Service advisors is one of the best. He made sure all my concerns were met. Had a very good experience with servicing my vehicle and that is very strange. I will most definitely come bac He made sure all my concerns were met. Had a very good experience with servicing my vehicle and that is very strange. I will most definitely come back and we'll most likely send all my friends and family to Team Gillman due to Ethan service. More

The process of purchasing my new car was so smooth from start to finish. My salesman, Cesar M. and financing department was great to work with. start to finish. My salesman, Cesar M. and financing department was great to work with. More

Efficient start to finish. Easy and helpful in setting appointments to fit my schedule. On arriving my service expert checked me in, discussed my problems and timing and Showed Easy and helpful in setting appointments to fit my schedule. On arriving my service expert checked me in, discussed my problems and timing and Showed me to waiting area. Provided 2 updates and reviewed work and checked me out. Explained everything that was done. More