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Team Ford Lincoln
Las Vegas, NV
114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 114 reviews
January 31, 2021
Worst dealership in Las Vegas Valley. Took it in under warranty for a stuck piston in the front caliper. They had all day to check it out and repair it. Gave it back saying nothing was wrong. We brought i warranty for a stuck piston in the front caliper. They had all day to check it out and repair it. Gave it back saying nothing was wrong. We brought it home to find tires were on the wrong sides. The caliper wasnt compressed when they put the caliper back on. Took off caliper myself to find the piston was stuck. Rebuilt caliper to find the port for that piston was bad. Because Ford doesnt stock their own calipers anywhere in Las Vegas, I was forced to put an aftermarket generic caliper on that side. This is after spending my Saturday attempting to hone and rebuild the factory caliper. Service manager says the lead mechanic was the one working on my truck!! I have an extended warranty so I don't have to do the repairs myself!! What a HACK job. If this is not resolved by Team Ford this week, I will be down there every Saturday picketing their dealership!! More
by Ljbjandab
Employees Worked With
Carla, Rachel
January 01, 2021
It was a smooth process and they had me in and out in no time. Staff was very friendly and knowledgeable and got me in the perfect vehicle and payment. I would highly recommend working with Michael Phelps a time. Staff was very friendly and knowledgeable and got me in the perfect vehicle and payment. I would highly recommend working with Michael Phelps again he made the experience fun and the time went by fast. More
by Mph68
Employees Worked With
Michael Phelps
December 26, 2020
the shopping process was done very quickly, fun and pleasant.ford lincoln team staff are very friendly professional and helpful.we have two autos from them and will refer to them in the future and reco pleasant.ford lincoln team staff are very friendly professional and helpful.we have two autos from them and will refer to them in the future and recommend to friends. More
by Natalia
Employees Worked With
Mark McDaniel
November 23, 2020
[Update this dealer has already taken down my review more than 20 times] Took my truck in for headlight repairs payed $1200 and all they did was change 1 headlight. I now have mix matched headlights on my than 20 times] Took my truck in for headlight repairs payed $1200 and all they did was change 1 headlight. I now have mix matched headlights on my truck and when i called and asked they told me to screw off. So according to the service manager here the recommended Ford repair is to only do half the job and only change 1 headlight. Thank god for the "ford professionals" i only brought my truck to these overpriced people because i wanted the problem fixed the right way! If i would of known they were going to do a poor job i would of taken it to any backyard mechanic because thats all you get at this place but with an upcharge ofcoarse. Worst customer service i have ever dealt with! And thats after paying them $1200! More
by Roy
Employees Worked With
Service advisor mike service manager Rachel
November 23, 2020
[Update this dealer has already taken down my review more than 20 times] Took my truck in for headlight repairs payed $1200 and all they did was change 1 headlight. I now have mix matched headlights on my than 20 times] Took my truck in for headlight repairs payed $1200 and all they did was change 1 headlight. I now have mix matched headlights on my truck and when i called and asked they told me to screw off. So according to the service manager here the recommended Ford repair is to only do half the job and only change 1 headlight. Thank god for the "ford professionals" i only brought my truck to these overpriced people because i wanted the problem fixed the right way! If i would of known they were going to do a poor job i would of taken it to any backyard mechanic because thats all you get at this place but with an upcharge ofcoarse. Worst customer service i have ever dealt with! And thats after paying them $1200! More
by Roy
Employees Worked With
Service advisor mike service manager rachel
November 10, 2020
I wouldn’t have been able to purchase my new truck without Leanna Cowan’s help. She went above and beyond to help me. Dennis Carroll was patient and knowledgeable and helped me select the perfect truc without Leanna Cowan’s help. She went above and beyond to help me. Dennis Carroll was patient and knowledgeable and helped me select the perfect truck. Michael Mercado was thorough and friendly while explaining and helping me select the extended warranty options that would give me peace of mind. My entire experience at Team Ford was Amazing! Will refer everyone I can! More
by V10Jen
Employees Worked With
Leanna Cowan, Michael Mercado, Dennis Carroll
October 25, 2020
Courteous staff in all departments. Very easy and smooth purchasing process. Sales Specialist and General Manager worked hard to get us information from corporate Ford regarding vehicle production delays. purchasing process. Sales Specialist and General Manager worked hard to get us information from corporate Ford regarding vehicle production delays. More
by HWS10
Employees Worked With
Mark McDaniel
October 08, 2020
**This dealership does not honor their advertised pricing.** On 9/26 my wife and I drove to this dealership to take a look at a 2020 Lincoln Navigator (5LMJJ3TT8LEL18361) they had advertised onlin pricing.** On 9/26 my wife and I drove to this dealership to take a look at a 2020 Lincoln Navigator (5LMJJ3TT8LEL18361) they had advertised online for $103k, which included a discount and a rebate totaling a final sales price of $95,766. We spoke with a rep by the name of Chad who introduced us to Bill Jenkins, the finance manager. They said they would locate the vehicle on the lot and show us some examples in the meantime, but needed us to show them the car online. We sent the link from the website to their phones which indicated the pricing and the VIN (as seen in attachments.) After showing us a few other models and color schemes, we were told that this particular SUV was on the way to the dealership and wouldn't arrive until the 5th of October. We put down a deposit on the vehicle and left the dealership to wait for it's arrival. The Navigator arrived on the 8th and we went down to pick it up. In closing out the paperwork, the pricing on the invoice now reflected a new total of $104k, not $95k. We pointed this out to the finance manager, Bill Jenkins, who then looked at the advertised pricing on their website (in two places) and let us know a mistake had probably been made by Chris Goeschel, the dealership's GM, and that specific pricing was not typically available until the car had been on the lot for 90 days. Not that it was grossly inaccurate, only that someone had goofed. We indicated after waiting for the vehicle, running our credit, getting a loan approval letter with this pricing, putting down a deposit, and paying an additional week on a rental, plus a second trip to their dealership that we needed them to honor their agreement with us. Then they shifted the blame from their GM to their web guys. Then they read me a nonexistent disclaimer. They finally printed out an invoice with the correct amount, and then moved again to retract it (also attached), finally refusing to honor their agreement with us. Finally, they stepped away to talk in the back and then seemingly made some phone calls to change the pricing on the website in order to reflect the sales price they were after. They then put another number in front of me, several thousand dollars more than our previously agreed upon price. We declined that offer. There were no apologies made, no attempts to provide an adequate resolution, only that we pay for their mistake or leave the lot without the car. We left feeling insulted they would ask us to pay for their mistake. I would have felt bad driving that vehicle every time I got in knowing that we were screwed on the sale if even $100 more, let alone several thousand. Definitely a deal breaker and a sour taste left over Ford and Lincoln as a whole. Honest? Nope. Fair? Not at all. Legal? Probably not. If you want to walk away feeling good about your purchase, shop elsewhere. More
by fernetbreakfast
Employees Worked With
Bill Jenkins, Chris Goeschel
September 21, 2020
Team Ford was amazing. Great team and professional. Our salesman was patient and made sure we left there a satisfied customer. Thank you Luis for everything salesman was patient and made sure we left there a satisfied customer. Thank you Luis for everything More
by Tammy
Employees Worked With
Jose Arbulu, Luis Alarcon
September 08, 2020
Service is always great at Team Ford - they analyze the issue, give you an estimate and there are never any surprises at the end. Friendly, efficient - great job! issue, give you an estimate and there are never any surprises at the end. Friendly, efficient - great job! More
by demikg
Employees Worked With
Karla
