Team Ford Lincoln

Purchase my vehicle from Team Ford for a lot of money purchased a $7000 warranty. I put a complaint on the last service they did now they were refusing to work on my vehicle. The service manager Rachel i purchased a $7000 warranty. I put a complaint on the last service they did now they were refusing to work on my vehicle. The service manager Rachel is not very professional. She always excuse she gave she’s refusing services because my complaint and they could not make it right. I said OK now you’re making it right and she said no you’re not allowed to come here no more because I filed the complaint because I had things that weren’t done correctly and that untimely matter, never seen a dealership or anybody refuse service file complaint I was not rude ignorant nothing to nobody. I file the complaint online. They reach out to my husband to try to fix one of the problems and they won’t even honor that terrible I don’t understand now I’m waiting for the general manager , give me a call back cause I filed the complaint with ford and we’ll see if that happens. Give me a call back. It just makes no sense how you think you’re gonna try to make things right and now they’re gonna refuse after they took my money when I purchased a vehicle through them and I purchased a $7000 Warranty to refuse to work on my vehicle. More

I just had warranty service completed on my new 2024 Ford F-150 Raptor at Team Ford. I am a 100 percent Disabled Veteran and purchased this truck new in early May. My A/C stopped working not blowing any air. F-150 Raptor at Team Ford. I am a 100 percent Disabled Veteran and purchased this truck new in early May. My A/C stopped working not blowing any air. I dropped my truck off at Team Ford on 23 July 2024 in the afternoon. I was greeted by Michael Deavers seeking information for the issue with my truck. My truck was experiencing the problem when the truck was dropped off as Michael witnessed. Michael informed me that it would take up to 7 days before they could diagnose the problem because they had many vehicles in the shop awaiting diagnosis and repair. I ask Michael for a loaner vehicle while they worked on my truck and was told that he could not give me a loaner until the vehicle was diagnosed and found to be under warranty. At this point I was forced to rent a vehicle at my own expense because this truck is my only form of transportation. Once again, I am a 100 percent Disabled Veteran with VA medical appointments that I must attend. I was contacted 7 days later Tuesday 30 July 2024 notifying me that my truck was ready for pickup. I was told that the blower motor was bad on the environmental control system. I am very disappointed in customer service is at this dealership. You tell me that you can work my 2-month-old truck because you are not sure it’s under warranty, and then won’t supply a loaner vehicle while my truck sits in your lot not being touched, I find this terrible customer service and a dealership that does not want my business again. What ever your true internal reasons are for being unable to support customers in a timely manner is your business. But customers should know what kind of customer service Team Ford offers once a new vehicle has been purchased. It was 115 degrees in Las Vegas when I drove my truck to this dealership with no A/C and the windows down. As a 100 percent Disabled Veteran, I must have a reliable truck and good service. Perhaps I need to reconsider buying another vehicle from Ford. More

had first oil change done ,paid for synthetic $175. 00 found out they used regular oil! said I'd get 20% Vets discount and never did. DON'T GO THERE EVER! WORST DEALER IN MY 40 YEARS OF USING DEALE 00 found out they used regular oil! said I'd get 20% Vets discount and never did. DON'T GO THERE EVER! WORST DEALER IN MY 40 YEARS OF USING DEALERS More

Repeat business. Worked on a deal. Looking forward to the next one. Appreciate Ben’s assistance. Worked on a deal. Looking forward to the next one. Appreciate Ben’s assistance. More

My experience was very good with Team. I’ve bought several other SUV there over the last 13 years. I didn’t buy the first time I was there this round. My sales guy was Ben. Ben was ve I’ve bought several other SUV there over the last 13 years. I didn’t buy the first time I was there this round. My sales guy was Ben. Ben was very professional, patient and understanding. He promised no xx and I so appreciated it, the directness with patience was very refreshing. Ben was on top of things and was very responsive. It was a bit of a crazy nite, the nite I got my new car, but it was worth it. More

They get a Big Fat Zero from me! !!!! This place is unprofessional and not capable of accepting responsibility for their actions!!!! To put it in plain English they Suck!!!! Don’t tak !!!! This place is unprofessional and not capable of accepting responsibility for their actions!!!! To put it in plain English they Suck!!!! Don’t take your car here they only offer excuses!!!! They will not even work on the reason you brought your car in for. They will work on recalls First and that’s only if they have the parts but the real reason you brought your car in will be ignored until you pick it up and have a Real professional work on it!!!! The Manager Rachel is a liar and upholds the lies for her incompetent team to which she should not be leading she is very unprofessional!!! And she will hang up on you. Why… I am glad you asked she can’t handle the Truth!!! She must be programmed to lie!!!???? I’m confused isn’t she supposed to solve problems???? They didn’t train her for that???? Don’t take your car here!!!! Unless you just want to be abused…. Be Very Afraid!!!!! They are only out to make money off your car troubles!!!! More

Team was responsive and very nice. Benny was our sales rep and worked extremely hard to earn our business. Benny was our sales rep and worked extremely hard to earn our business. More

Sales person was awesome as always found truck we were looking for sent info made the deal! Great job looking for sent info made the deal! Great job More

Good deals on all 4 vehicles I bought from Team Ford over the past 13years. Good, reliable service from their service department too. I will continue to patronize Team Ford as long as their people and poli the past 13years. Good, reliable service from their service department too. I will continue to patronize Team Ford as long as their people and policies remain consumer friendly. More

Steven furgeson made the experience great when I came in for a maintenance visit. Helped me right away, he was Friendly and Approachable. Checked up on me on my wait, as well gave me a beverage coupon as we for a maintenance visit. Helped me right away, he was Friendly and Approachable. Checked up on me on my wait, as well gave me a beverage coupon as well. Gave me options when I came to waiting. Ended up just staying and fords lounge is clean and great. More