Team Chevrolet of Swansboro

More than I expected I went for a recall on my Chevrolet impala and they let me test drive a few cars all day while mine was being fixed and ended up buying a new car that I went for a recall on my Chevrolet impala and they let me test drive a few cars all day while mine was being fixed and ended up buying a new car that day after such a good experience that day. Nice to just drive a few different cars for a couple hours each. Truly knew I was buying what i wanted and AJ wasnt pushy very pleasant to work with.... thanks again More

Too busy for greetings or even may I help you!! I brought my Chevy vehicle in for an state inspection . I did not make an appointment thinking early afternoon would work and it did.. My service advi I brought my Chevy vehicle in for an state inspection . I did not make an appointment thinking early afternoon would work and it did.. My service advisors name was Jason who was great and acknowledge me quickly when I entered the service bay. He did the process for inspection very well and ask me to enter the lounge and wait. I walked around the showroom for about fifteen minutes looking at the new vehicles. During this time and returning to the service area not a single person ask if they could help or even spoke a word to me. They seemed busy doing work on the computers and talking in their booths. Not even the receptionist spoke to me. I could have wanted to buy one or two vehicles. Had that been the case, I would leave and buy at another dealership!! More

Sucked! 1.0 star rating 3/30/2016 This whole car buying experience was a mess. The salesman was Great in helping us find the right v 1.0 star rating 3/30/2016 This whole car buying experience was a mess. The salesman was Great in helping us find the right vehicle that we needed. We ended up purchasing a pre-owned 2015 traverse. The gauge cluster had a crack in it and the sales department agreed to fix it. We brought the vehicle in to get fixed. The service writer said it would take four hours. We were able to pick up the vehicle at the close of business with an extra 3,000 miles on it. Eventually, weeks later and after a more respectful service writer stepped in, was the issue resolved. The car detail had to be done twice because they just did the front of the SUV. We tossed around the idea of buying the extended lifetime warranty. We decided to buy it when the finance guy Brent, lowered the price to $2000. He said his cost was $1800. He also stated that he would sell it to us at a discounted rate because it was the end of the month and he needed to reach a certain number. Keep in mind, the sale took place on 12/31. We received a bill from the warranty company totaling $2,996. This amount was not the figure that was quoted to us. I had brought this to Brents attention but of course he had already made his sale and number for that month. He was a jerk and could care less. The dealership could not produce the warranty sales agreement and we were not given a copy. The warranty company states they do not have it on file and the dealership sends this information in online. Be Very careful when purchasing from this company, look over ALL paperwork and figures. Make sure you receive copies of all paperwork. I would even recommend recording your conversations with these people. In hindsight, Do Not Purchase from them!! More

I stopped by the dealership to check in on a used car. Wanted to see if I could trade in my current vehicle for a car on there lot. Saleman was very nice and helpful. The problem I had was they looked at Wanted to see if I could trade in my current vehicle for a car on there lot. Saleman was very nice and helpful. The problem I had was they looked at truck and took information down. Salesman called me about an hour later and needed me to bring truck back in for a test drive. I drove back to swansboro for the test drive. They said I owed alot on the trade and they gave me numbers on what I needed. The problem is I was told by the salesman that I would be called back the next day when he could talk to the finance manager. The issue is that when someone says that they will call a customer back then they should do that. Not just say well cant help him so why bother. A courtesy call would have been professional. More