Taylor Hyundai of Findlay - Service Center

Taylor's service department is terrible and dishonest. Back in April I took my 2007 Santa Fe in because the transmission stayed in 3rd gear. It took them over 1-1/2 weeks to diagnose the problem and the s Back in April I took my 2007 Santa Fe in because the transmission stayed in 3rd gear. It took them over 1-1/2 weeks to diagnose the problem and the service manager said the solenoid valve body in the transmission was the problem. The cost to replace it was $2800. That was too much because of how old the car was so I agreed to let them put a used transmission in for around $1700 which took 3 weeks! After getting the car back and driving it for about a week it stuck in 3rd gear again! Took the car back and It took them 3 weeks to determine that the problem all along was the transmission control module and then another week to get the module in and install it. A new module with labor was about $1500. They tried to find a used one but had no success. After they installed the new module and I got the car back the first part of August and when I went to pay the bill I argued the point that I should not have to pay it and they owed me $200 because they replaced the transmission which was not the problem in the first place. They did drop the price to $785 for the transmission module & labor but I am still out the difference. It was just a mess. They had a service manager quit right in the middle of all this and communications between him and the other service manager did not exist so the service manager from Taylor's Kia dealership down the street had to come in and straighten things out which took a while and I kept getting the runaround as to win my car was going to be fixed. No way to run a business. I waited to post this to make sure the transmission module was the REAL problem and so far there's been no issues. JUST A BAD EXPERIENCE! More

Justin took time to go over details of routine oil change. Also explained the 60k maintenance options for next visit. Justin was very friendly and gave great advice on maintaining my vehicle. change. Also explained the 60k maintenance options for next visit. Justin was very friendly and gave great advice on maintaining my vehicle. More

Called expecting to wait a week for service.they got me in next day.they did a superb job of cleaning up and the oil change and inspection.very nice kind and friendly.thank you in next day.they did a superb job of cleaning up and the oil change and inspection.very nice kind and friendly.thank you More

Currently was in the process of getting a Kia Sportage was told I would get it but then 2 weeks later said the deal was sent back so they have to take the car back because I don’t have an 80 hour bi weekl was told I would get it but then 2 weeks later said the deal was sent back so they have to take the car back because I don’t have an 80 hour bi weekly paystub when I was there I told them it’s been about 4 months since I had that kind of paystub told them my usual hours are about 75 hours bi weekly now they said no problem plus I only had my Explorer to trade in which had about a 1000 left on the loan Brock and Brian at the Findlay office are terrible and I won’t be recommending anyone to go there plus Brian was the one who deals with the banks so until he’s gone I wouldn’t go there on top of that they would call me while I’m at work to ask for extra stuff to get my loan I don’t understand why it’s so hard to get these things before I leave the lot More

Service dept needs to be more vigilant in double checking their work when "completing" service. Lugs were not tightened. Not the first time with a unplesant experience their work when "completing" service. Lugs were not tightened. Not the first time with a unplesant experience More

Quick Oil Change They had me in and out, and squeaky clean in no time. Ladies Wed, special makes it worth the hour and a half trip and gives me a little extra to shop They had me in and out, and squeaky clean in no time. Ladies Wed, special makes it worth the hour and a half trip and gives me a little extra to shop around town! More

Poor customer service Very poor customer service and rude people I would not suggest going here for anything till the gett better employees and hinor there work the service Very poor customer service and rude people I would not suggest going here for anything till the gett better employees and hinor there work the service man Bob was very rude and acted like he didn't have a care in the world for honoring a warranty, I'd rather take my car to someone with emotions More

I'm happy with my car. The people at Taylor Hyundai of Findlay are helpful specially my Dealer Derek Quiroga. everything that I need to know about my car D,Q helps me un The people at Taylor Hyundai of Findlay are helpful specially my Dealer Derek Quiroga. everything that I need to know about my car D,Q helps me understand.he answer all my question. I'm thankful for D,Q. More

Amazing service! Very welcoming and nice! Fast service and explained everything thoroughly! Made sure my car was taken care of completely! Would definitely recommend! Very welcoming and nice! Fast service and explained everything thoroughly! Made sure my car was taken care of completely! Would definitely recommend! Thank you very much! More