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59 Reviews of Taylor Ford - Service Center
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December 14, 2018
Dean has Always Provided Excellent Servicee Dean Retan has been my Go To Servicing Rep at Taylor Ford for many a year. He know's me & my vehicle's and has always ensured my Service has been prop Dean Retan has been my Go To Servicing Rep at Taylor Ford for many a year. He know's me & my vehicle's and has always ensured my Service has been properly done to my satisfaction. Dean is an Excellent Professional whom I Trust. More
by gary54
December 04, 2018
Take care if there customers I brought my F-150 in with some body work that needed to be done. I was a little upset because the work took longer than expected and I was out of a c I brought my F-150 in with some body work that needed to be done. I was a little upset because the work took longer than expected and I was out of a car. I called up and spoke to Jim and he took care of me and put me in some wheels no charge. I really appreciate them going out of there way for great customer service. More
by Drew Felsner
Employees Worked With
Jim
September 12, 2018
Willing to lose a customer over $350 Taylor Ford does not care about their customers; all they care about is the MONEY; the Customer Service Relations said, I'm running a business here. Taylor Ford does not care about their customers; all they care about is the MONEY; the Customer Service Relations said, I'm running a business here. More
by Unhappy Customer
Employees Worked With
Mandy Friday
June 25, 2018
Warranty work I have came 2 times dealership called 4 times,was told everytime I would receive a call back never happened. I've called Ford Mo Co complaint line was I have came 2 times dealership called 4 times,was told everytime I would receive a call back never happened. I've called Ford Mo Co complaint line was told I would receive a call back from dealership still never happened I called again was put thru to a supervisor I got recording saying she would return my call never happened. Guess I will have to buy a Chevy next time or go to another dealership obviously you have so much work you can't handle it More
by Migerk
Employees Worked With
Don't know there names
April 07, 2018
Can't trust service department Brought car in for service and car over heated on the way home. Radiator was empty so I put some water in it and took it to a different repair shop. H Brought car in for service and car over heated on the way home. Radiator was empty so I put some water in it and took it to a different repair shop. Had it completely serviced again. No leaks in cooling system just nobody bothered to check it. Then wondering if any service was done so just had everything done again. Taylor would not refund for the work not preformed. Asked me to give a good review on a survey from Ford More
by Ryc
Employees Worked With
Don't know
January 02, 2017
Friendly:) Christopher Geletzk was extremely friendly and helpfull. Thank you Everyone around him was as well even with the other grumpy customers waiting. Willi Christopher Geletzk was extremely friendly and helpfull. Thank you Everyone around him was as well even with the other grumpy customers waiting. Willing to go above what was asked of them all to make sure i was happy even went over more info than i asked for. More
by Christy Tyson
Employees Worked With
Christopher Geletzk, JA
September 02, 2016
Quick Lane 3rd vehicle that I have leased through Taylor Ford. While the sales staff is great - and, I would recommend. I have recently attempted to have oil cha 3rd vehicle that I have leased through Taylor Ford. While the sales staff is great - and, I would recommend. I have recently attempted to have oil changed based on lease agreement. Both times I was in on a Thursday evening at 5:00 pm - and, both times I was told at least a 2 1/2 hour wait. I was not greeted when I walked into he service group. When the quick lane was on the East side of Telegraph had no such issues. Service techs were polite and responsive. Called the customer service manager and was given nothing but excuses. Taylor Ford is trying to hire new people - but, not just anyone. Taylor Ford is attempting to update their Quick Lane and no longer has "quick service". Would I like a phone call to advise me when the "quick lane" was not busy so that I could drive in... No thank you. The new facility - while much larger and up to date is dangerous to pull into to - and, has a number of new model cards in the lane in the front of build so that you cannot drive through to service and collision. Must use other entrances - but, they are not marked. I thank you Taylor Ford - but, my business is going elsewhere. More
by Skelly
Employees Worked With
Mandy - Customer Service
May 21, 2016
Bad Experience More Than Once I have a ford focus which is a 3 year lease. I have leased this vehicle for 15 months now. During this time, I had clutch readjusted, shortly after th I have a ford focus which is a 3 year lease. I have leased this vehicle for 15 months now. During this time, I had clutch readjusted, shortly after that, had to take car in to have clutches replaced. 2 month wait for parts to come in and told my car was safe to drive while waiting. NOT!!! Car launches forward and hesitates, jerks and rocks! Anyway, parts came in clutches replaced. Here we are again months later, same problem. Clutches need to be replaced, and 2 month wait on parts. Told again car is "OK" to drive, even though I have in writing that the vibration level is above what it should be! I would also like to mention that several months back I took car in for oil change, then after picking vehicle up, I smelled burning oil. Basically told when I called to make a complaint, that it could not of been from oil change..Was Impossible! Laughed at! Took car back up there, and yup...whoever changed my oil did not put cap back on. NICE!!! I am extremely disappointed. I understand that parts come from ford and are on back order. But dealerships should stand behind their products that they sale and lease. I was also told the other day to come into Taylor Ford, that they realize my car is giving so many problems and would like to get me out of this lease. Spoke to 4 different people, including 2 sales managers. Got there and all they wanted to do was lease me a new car and wrap my 15 months of payments left from the ford focus! Sorry not paying almost 350.00 for a fusion. I can do that at any dealer and at any time! They didn't want to help me, just wanted more business. I have owned/leased at least 7 vehicles from Fords. This is by far the worst service I have ever gotten. Who has time to deal with all these issues. I guess its ok for them to have customers drive around a car that they are completely unsafe in. Car drives like junk, even they admitted it, but I get to be unsafe with my child (who has special needs) and has weekly appointments in Detroit and still make my monthly payments! I thought I had leased a new car that would be dependable. Sorry to say, that's not the case. More
by chrissy123
Employees Worked With
Spoke to 4 different people, won't mention names on website
September 05, 2014
Avoid This Dealership Sadly I was Highly Upset by this dealership. I purchased my car from this dealership and was very happy until my car needed work due to 3 different sh Sadly I was Highly Upset by this dealership. I purchased my car from this dealership and was very happy until my car needed work due to 3 different shops not being able to figure out the problems. It took 3 weeks to get an appointment. From there the entire ordeal went down hill. Most shops I have ever dealt with calls and keeps the customer updated with anything that is going on. This place contacted me every 2 weeks. My car was there for almost a month. They worked me over and basically I paid the price.. Sadly my pocket is feeling a huge hit. The customer service was terrible at the dealership level and let's not talk about the customer service at the head office.The lack of communication and customer service has sealed my choice on never buying a Ford car again. I will be selling my car seeing as though Ford can't make a transmission to save them selves and aren't recalling the cars. I have friends and family with similar transmission issues on their car and still no recall but extended their warranties and refuse to even notice the issue. More
by Rapheal101
Employees Worked With
Joe
November 19, 2013
Recently, I purchased a 2009 Ford Edge Limited from one Pre-Owned dealer, but sought out a Ford Service Department closer to home. I selected Taylor Ford as my choice. I scheduled an appointment with Mr. J Pre-Owned dealer, but sought out a Ford Service Department closer to home. I selected Taylor Ford as my choice. I scheduled an appointment with Mr. Jason Czewski for clarity on some of the features on my newly acquired vehicle. Jason was knowledgeable, and did not mind simplifying his instructions to make sure I fully understood. I am a 59 year old service-connected disabled female veteran. His kindness brought tears to my eyes. Even though, I purchased my vehicle from another location his treatment and professionalism was second to none. Thank you Jason Czewski!!! More
by MsDeeCPT
Employees Worked With
Jason Czewski
