Taylor Ford - Service Center

No follow up or verification I bought new transit connect. While looking over I saw cross rails for roof rack missing and a scratch on body mounding. They ordered the roof rails a I bought new transit connect. While looking over I saw cross rails for roof rack missing and a scratch on body mounding. They ordered the roof rails and called me for repairs. Washed vehicle after I got home from originally picking it up and had a water leak in windshield area and found phone charger pad wasn’t working.. I waited and took in for after they called about rails were at dealer. Took in on Thursday. I told them about other issues . They didn’t send car out until Friday late to repair water leak. Kept all weekend called me Monday and told me to come get it. I asked about rails and charging pad and they acted like they didn’t know what I was talking about. They checked for rails and found they didn’t have them.. xxx?? Called again late in day Monday and still don’t have car finished. Now promised for Tuesday.. Great sales crappy service. Suggest they hire a new service manager and don’t have your car serviced here. Lack of follow up by him shows the caliber of person your dealing with More

Horrible craftsmanship/Lack of feedback Went in for a passenger airbag recall. Promised by Ford mailings that I would be getting a loaner car for FREE. Nope! Who's lying? FMC or the dealersh Went in for a passenger airbag recall. Promised by Ford mailings that I would be getting a loaner car for FREE. Nope! Who's lying? FMC or the dealership? Promised the job would take half a day or less. Nope! The job looks like it was done in half an hour at the end of the day. Car was received with the front bezel completely out of it's clip (not flush), dirty with grease marks, and with a rubber part sitting on the floor under the glove box. I couldn't believe they would return a car back to it's owner in this condition. For someone, who takes pride in his car, do not service your car at the dealership. They could care less about customer satisfaction, even though they tout that it's their priority. Complained to service manager with no feedback in making it right. Thus this review. Won't be going back with that lack of care for your car. More

Dean has Always Provided Excellent Servicee Dean Retan has been my Go To Servicing Rep at Taylor Ford for many a year. He know's me & my vehicle's and has always ensured my Service has been prop Dean Retan has been my Go To Servicing Rep at Taylor Ford for many a year. He know's me & my vehicle's and has always ensured my Service has been properly done to my satisfaction. Dean is an Excellent Professional whom I Trust. More

Take care if there customers I brought my F-150 in with some body work that needed to be done. I was a little upset because the work took longer than expected and I was out of a c I brought my F-150 in with some body work that needed to be done. I was a little upset because the work took longer than expected and I was out of a car. I called up and spoke to Jim and he took care of me and put me in some wheels no charge. I really appreciate them going out of there way for great customer service. More

Willing to lose a customer over $350 Taylor Ford does not care about their customers; all they care about is the MONEY; the Customer Service Relations said, I'm running a business here. Taylor Ford does not care about their customers; all they care about is the MONEY; the Customer Service Relations said, I'm running a business here. More

Warranty work I have came 2 times dealership called 4 times,was told everytime I would receive a call back never happened. I've called Ford Mo Co complaint line was I have came 2 times dealership called 4 times,was told everytime I would receive a call back never happened. I've called Ford Mo Co complaint line was told I would receive a call back from dealership still never happened I called again was put thru to a supervisor I got recording saying she would return my call never happened. Guess I will have to buy a Chevy next time or go to another dealership obviously you have so much work you can't handle it More

Friendly:) Christopher Geletzk was extremely friendly and helpfull. Thank you Everyone around him was as well even with the other grumpy customers waiting. Willi Christopher Geletzk was extremely friendly and helpfull. Thank you Everyone around him was as well even with the other grumpy customers waiting. Willing to go above what was asked of them all to make sure i was happy even went over more info than i asked for. More

Quick Lane 3rd vehicle that I have leased through Taylor Ford. While the sales staff is great - and, I would recommend. I have recently attempted to have oil cha 3rd vehicle that I have leased through Taylor Ford. While the sales staff is great - and, I would recommend. I have recently attempted to have oil changed based on lease agreement. Both times I was in on a Thursday evening at 5:00 pm - and, both times I was told at least a 2 1/2 hour wait. I was not greeted when I walked into he service group. When the quick lane was on the East side of Telegraph had no such issues. Service techs were polite and responsive. Called the customer service manager and was given nothing but excuses. Taylor Ford is trying to hire new people - but, not just anyone. Taylor Ford is attempting to update their Quick Lane and no longer has "quick service". Would I like a phone call to advise me when the "quick lane" was not busy so that I could drive in... No thank you. The new facility - while much larger and up to date is dangerous to pull into to - and, has a number of new model cards in the lane in the front of build so that you cannot drive through to service and collision. Must use other entrances - but, they are not marked. I thank you Taylor Ford - but, my business is going elsewhere. More